List of supported Cisco devices

Type

Supported models

IP Phones

The following Cisco IP Phones support Webex Calling:

  • Cisco IP Phone 6800 Series Multiplatform Phones (Audio phones—6821, 6841, 6851, 6861, 6861 Wi-Fi, 6871, 6871 with color display)

  • Cisco IP Phone 7800 Series Multiplatform Phones (Audio phones—7811, 7821, 7841, 7861).

    • Cisco IP 7821 and 7861 devices require V03 or later hardware version to convert to MPP.

    • Cisco IP phone 7841 requires V04 or later hardware version to convert to MPP.

  • Cisco IP Phone 8800 Series Multiplatform Phones

    • Audio phones—8811, 8841, 8851, 8861

    • Videophones—8845, 8865, 8875

You can check the label on the back of the phone to find your version (VID).

To check which phone model and platform that you have, press Applications the Settings hard key and select Status > Product Information. The Model number field shows your phone model.

To migrate Enterprise phones to Webex Calling, check the following:

  • Supported phone model

  • VID

  • Device eligibility

See the Supported phone models section in the Migrate Your Phone to Webex Calling article for details.

Your Cisco multiplatform device must run software version 11.3.1MES5 or later.

On-board Cisco Multiplatform devices with Cisco Webex cloud. See the Webex Features available on Cisco MPP devices article for details.

Desk Phones

  • Cisco Desk Phone 9841

  • Cisco Desk Phone 9851

  • Cisco Desk Phone 9861

  • Cisco Desk Phone 9871

DECT Phones

Cisco IP DECT 6800 Series with Multiplatform Firmware

  • Cisco IP DECT 6823 Handset

  • Cisco IP DECT 6825 Handset

  • Cisco IP DECT 6825 Handset Ruggedized

  • Cisco IP DECT DBS 110 Base Station

  • Cisco IP DECT 210 Base-Station

For Webex Calling/Wholesale, these offers apply:

  • Cisco IP DECT DBS 110 supports Single Cell deployments only with Repeaters.

  • Cisco IP DECT DBS 210 supports Single, Dual, and Multi-Cell deployments with Repeaters.

See the Supported Third-Party Devices for the supported non-Cisco DECT devices.

Wi-Fi phones

Webex Calling supports these Wi-Fi phones:

  • Cisco 840

  • Cisco 860

Conference Phones

Webex Calling supports these conference phones:

  • Cisco IP Conference Phone 7832

  • Cisco IP Conference Phone 8832

  • Polycom SoundStation IP 5000

  • Polycom SoundStation IP 6000

Cisco Unified IP Conference Phone 8831 isn't supported.

Analog Telephone Adapters (ATAs)

  • ATA191 Multiplatform

  • ATA192 Multiplatform

  • VG400 ATA

  • VG410 ATA

  • VG420 ATA

ATAs connect non-IP devices, such as analog phones, fax machines, and overhead paging systems, to your network and allow them to act as Webex Calling devices.

Phone Accessories

The following phone accessories support Cisco IP Phones with Multiplatform Firmware:

Use the following SKUs when you order an expansion module for a multiplatform phone:

  • Cisco IP Phone 6851—CP-68KEM-3PCC=

  • Cisco IP Phone 8851, 8861, and 8865—CP-8800-A-KEM-3PC=, CP-8800-V-KEM=, CP-8800-A-KEM=

  • Cisco IP Phone 8851, 8861, and 8865—CP-8800-V-KEM-3PC=, CP-8800-V-KEM=, CP-8800-A-KEM=

Key Expansion Module Limitations

Use Audio (A version) and Video (V version) Key Expansion Modules interchangeably on supported devices, with these limitations:

  • Use key expansion modules that are connected to multiplatform phones to monitor line overflow and manual long-press, speed-dial assignment.

  • Key expansion modules connected to multiplatform phones only support default background images.

  • Key expansion modules are used as overflow for Webex Calling and keys can’t be assigned. If an administrator assigns more monitored lines than the phone can handle, the line status overflows to the key expansion module. For more information, see Cisco IP Phone 6800 Series and Cisco IP Phone 8800 Series Multiplatform Phones.

Cisco Webex Room, Webex Board, and Desk Devices

Webex Calling platform supports the following Room, Desk, and Webex Board Series. Some of these devices support native SIP registration. The devices that support native SIP registration also supports the Webex Calling features that are defined in the Webex Calling Feature Support Matrix.

For more information about these devices, see Devices page.

Devices that support native SIP registration to the Webex Calling platform:

Devices that don't support native SIP registration to the Webex Calling platform:

To activate your Desk, Room, or Webex Board device on Webex Calling, the device must run the software version CE8.3.4 or later for RoomOS, depending on the device type.

Webex Calling is supported on devices that run on RoomOS 10.x or newer version.

Use a TRC6 remote control with the SX20 as the TRC5 isn’t supported.

List of supported third-party devices

The use of third-party devices facilitate customer migrations to Webex Calling. The use of these devices on Webex Calling requires approval from your Cisco account manager to enable them for provisioning in Control Hub.

Third party devices are not supported as HELD devices for Redksy integration.

If using either Yea link or Poly devices on your Webex Calling service, the following device capabilities apply:

Provisioning and Deployment​

  • Manual Deployment (No Activations Code or EDOS support)​

  • Individual Device Provisioning through Control Hub (No Bulk)​

  • Locked Device Configuration (No 3rd Party Device Management)​

  • No Device Settings through Control Hub (No configuration overrides)​

Type

Supported models

IP Phones (desk phones)

The following Yealink Phones support Webex Calling

  • T3 Series Phone: T33G, T34W

  • T4 Series Phone: T41S, T42S, T43U, T46U, T46S, T48S, T48U, T40G

  • T5 Series Phone: T53W, T54W, T57W, T58A/T58V, EXP 40/50

    Control Hub supports T58A and T58V models through the T58V device type.

The following Poly Phones support Webex Calling

  • VVX 101, 150, 201, 250, 301, 311, 350, 401, 411, 450, 501, 601

  • SoundStation 5000, 6000

  • CCX 400, 500, 505, 600, 700

  • Edge 100, 220, 300, 320, 350, 400, 450, 500, 550

Conference Phones

The following Yealink Conference Phones support Webex Calling

  • CP920, CP960

  • CP925, CP965

The following Poly Conference Phones support Webex Calling

  • TRIO Series: 8300, 8500, 8800

Customer-Managed

Door Phones/Intercoms, Speakers, and Pagers

Algo Supported Models

IP Speakers & Horns

  • 8180 (G2), 8186, 8188, 8189, 8190 & 8190S, 8196, 8198

IP Pager Adapter

  • 8301, 8373

IP Strobe Lights

  • 8128 (G2), 8138

IP Doorphones/Intercoms

  • 8028 (G2), 8063, 8201, 8300

IP Controllers

  • 8300

Singlewire/Informacast Supported Models

  • Singlewire Fusion

    CyberData's Webex Calling Solution Endpoints

2N Supported Models

  • IP Style, IP Verso, IP Force, IP Solo, IP Base, IP Safety (Audio), SIP Speaker, SIP Speaker Horn, IP Indoor Contact, IP Indoor View, IP Indoor Talk

Grand stream Supported Models

  • GDS3710, GDS3705, GSC3510, GSC3505, GSC3615, GSC3610, GSC3629

CyberData devices

For a list of supported devices, see CyberData's Webex Calling Solution Endpoints.

Axis Supported Models

  • Axis Phones, Intercom, and Paging devices

Yealink DECT and Handset

The following Yealink and DECT Headsets support Webex Calling:

  • Bases - W52B, W60B, W70B, W56B

    Yealink DECT bases are listed as W52P, W56P, W60P, or W70P in Control Hub when adding a Yealink DECT base in Webex Calling.

  • Handsets - W52H, W56H, W73H, W59R

AudioCodes ATA devices

  • AudioCodes MediaPack 1288 and124E. On the Webex Calling platform, the MP-124E only supports 17 ports due to the mandatory encryption requirements.

  • The following AudioCodes MP-2xx device models are supported:

    • MP-202

    • MP-202R

    • MP-204

    • MP-204R

End of Life policy for Webex Calling devices

Cisco Multiplatform Phones (MPP)

End of Provisioning - 12 months before the published End-of-Hardware date, you can’t provision new or existing devices in Control Hub for Webex Calling or Wholesale.

End of Use - At the time of published End-of-Hardware Date, the devices stop functioning on Webex Calling or Wholesale.

For the Cisco EOS/EOL announcements, see End-of-Sale and End-of-Life Products:

End of Life announcement for Cisco Managed Devices

This table lists the End of Sale and End of Life dates for the various Cisco Managed devices. The updates to the list happen in accordance with the announcements from the vendors.

Models

Device Type

End of Sale/End of Life

Yealink W56P

DECT

30 September 2024

Poly Sound Station Ip 5000/6000

IP Phones

31 March 25

Poly VVX 101/201/301/311/401/411/501/601

IP Phones

31 March 26

Yealink SIP-T42S

IP Phones

31 March 27

Yealink SIP-T46S

IP Phones

31 March 27

Yealink SIP-T48S

IP Phones

31 March 27

Yealink SIP-T40G

IP Phones

30 September 27

Yealink W52P

DECT

30 September 27

Yealink CP920/CP960

Conference Phone

30 June 28

Yealink W60P

DECT

30 September 28

  • Extension Requests: Partners must coordinate directly with the device vendor for any extension requests and subsequently report the outcome to Cisco.

  • Security Responsibility: Cisco is not liable for any security breaches involving devices after their End of Life (EOL) date. In the event of a security compromise, the partner must remove the affected devices from the Cisco Network.

  • Configuration Updates: Once a device reaches its EOL date, it will no longer receive configuration updates, and no new provisioning changes will be permitted.

  • Device Replacement: Devices removed from the Control Hub after the EOL date cannot be reprovisioned and must be replaced with Cisco-supported devices.

These guidelines are consistent with Cisco’s standard device lifecycle and security policies, ensuring network integrity and continued supportability.