Delete a virtual agent from Webex Contact Center
Use the Webex Control Hub to delete a virtual agent from Webex Contact Center. When you delete a virtual agent, the system removes the virtual agent from the customer support template, and the customers can no longer interact with the virtual agent.
To delete a virtual agent:
| 1 |
Log in to the customer organization at https://admin.webex.com. |
| 2 |
From the navigation pane on the left, in the Services section, click . |
| 3 |
Click the Virtual Agents tab to view all Virtual Agent cards for your organization. |
| 4 |
Click the Delete icon on the Virtual Agent card that you want to delete. |
| 5 |
Click Delete to confirm. |
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