You can intercept incoming or outgoing calls for workspaces in your organization. If this feature is enabled, calls are either routed to a designated number you choose, or to the workspace's voicemail.
To make this feature available, a workspace license needs to be assigned to the workspace. |
1 | From the customer view in https://admin.webex.com, go to Workspaces and select the workspace that you want to edit. | ||
2 | Within Workspaces, in the Calling section, click the link Temporarily manage calling settings from the classic view. | ||
3 | Click . | ||
4 | Toggle the button to change the settings for the workspace. | ||
5 | Under Incoming Calls, choose Allow all incoming calls or Intercept all incoming calls. | ||
6 | If you choose Intercept all incoming calls, set up the features you need:
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7 | Under Phone Number Announcements, choose from the following options, and enter the number redirects:
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8 | For Outgoing Calls, choose from the following:
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9 | Click Save to confirm your changes. |