Known issues and limitations for Webex Scheduler for Microsoft Outlook

Webex Scheduler for Microsoft 365

The Webex Scheduler for Microsoft Outlook has the following known issues and limitations:

• The minimum system requirements for the Webex Scheduler are:

  • Microsoft Office 365 for Windows version 1808 Semi-Annual Channel

  • Microsoft Office 365 for Windows version 1806 (16.0.10228.20134) Current Channel

  • Microsoft Office 365 for Mac version 16.22

  • Microsoft Office 2021 for Windows version 16.55 (16.0.14326.21018)

  • Microsoft Office 2021 for Mac version 16.55 (2111140)

  • Microsoft Office 2019 for Windows version 2002 (16.0.12527.20460)

  • Microsoft Office 2019 for Mac version 16.17 (20101901)

  • Microsoft Office 2016 for Windows version 2002 (16.0.12527.21230)

  • Microsoft Office 2016 for Mac not supported

• For Webex meetings scheduled with the Webex Scheduler, you see the Join button on Webex video devices only if the Webex Hybrid Calendar Service is enabled and configured according to the instructions in Make it easier for video devices to join meetings with OBTP.

• Webex Personal Conference meetings with Webex Audio and audio-only meetings with teleconference service provider (TSP) audio are supported, but audio-only meetings with TSP audio aren’t supported for the Webex Scheduler.

• When deleting an occurrence of a recurring meeting, you can delete only the latest ten occurrences within two years due to a performance limitation.

• When updating one occurrence of a recurring meeting to an exception meeting, only an occurrence within two years can be updated successfully, due to a performance limitation.

• If you schedule a meeting using the Webex Scheduler and change the corresponding Outlook event while your meeting is in progress, the changes you made won't sync to your Webex site.

• The Add Webex Meeting button never changes. The button label is the same whether you add a standard Webex meeting, a Webex Personal Room meeting, or if you've already added a Webex meeting.

• Adding a Webex meeting to a single occurrence in a recurring meeting series that was previously scheduled in Outlook isn't supported.

• If you make changes to your Webex meeting options, you must select Update to apply these changes.

• To use the Webex Scheduler to edit meetings that you previously scheduled using Productivity Tools (Backward Compatibility), the minimum systems requirements are:

  • Microsoft Outlook 365 for Windows current channel version 1910 (build 12130 20382).

  • Microsoft Outlook 365 semi-annual version 2002 (build 16.0.12527.21230)

  • Microsoft Outlook for Windows 2016 version 2002 (build 16.0.12527.21230)

  • Microsoft Outlook for Windows 2019 version 2002 (build 16.0.12527.20460)

  • Microsoft Outlook 365 for Mac 16.38

  • Microsoft Outlook for Mac 2019 16.42

  • Interoperability between Productivity Tools and the Webex Scheduler requires Windows or Mac Productivity Tools version 40.11 or higher

• You may need to configure your network to allow the Webex Scheduler to access these URLs:
  • *.webex.com
  • appsforoffice.microsoft.com—for OfficeJS lib

• Changes in Webex settings to a series of meetings won't propagate to exception meetings of that same series. For example, if you cancel a series of Webex meeting, exception meetings continue to show Webex meeting information in Outlook even though the link for the Webex meeting is invalid.

• If you remove a Webex meeting from a meeting or event to which it was added, a blank entry appears in Outlook. You must delete this entry to remove the meeting or event from their calendar.

• Selecting Add Webex Meeting in your event automatically adds the event to your calendar and the calendar of invitees, even before you send it. If you delete the event without sending the invitation, the event gets removed from the calendar.

• If you schedule a meeting that requires participant to register, the meeting invitation only shows the meeting join link. Invited participants must go to their Webex site to register for the meeting.

• On Mac Outlook, meeting invitations may not show the correct formatting for lists due to a Microsoft Outlook Office.js limitation.

• If you join a scheduled Webex meeting that's in a series, you'll be placed in the lobby by default.

• Webex Scheduler doesn't support dynamic distribution groups.

• Webex Scheduler adds the meeting details to your Outlook message in HTML. If your Outlook messages use the Rich Text Format (RTF), meeting invites may not appear correctly when the meeting invite details convert to RTF. Use HTML for your Outlook messages to see the correct formatting.

• You can't schedule recurring webinars using Webex Scheduler.
• You can't manage or edit webinars scheduled using Productivity Tools with Webex Scheduler.
• Webex Scheduler doesn't support scheduling meetings from a secondary calendar. Meetings scheduled with Webex Scheduler only sync to your primary calendar.

Webex Scheduler without Microsoft 365 authorization

The Webex Scheduler without Microsoft 365 authorization has the following known issues and limitations:

• The minimum system requirements for Webex Scheduler:

  • Microsoft Outlook for Windows 2013 (build 15.0.5327.1000)—Scheduling doesn't work if you don't include an invitee.

  • Microsoft Outlook for Windows 2016 (build 16.0.5134.1000)—Scheduling doesn't work if you don't include an invitee.

  • Microsoft Outlook for Windows 2019 (build 16.0.12527.20460)

  • Microsoft Outlook for Mac 2019 16.17 (build 180909)

• You may need to configure your network to allow the Webex Scheduler to access these URLs:
  • *.webex.com
  • appsforoffice.microsoft.com—for OfficeJS lib

• You might not be able to schedule meetings for other hosts using a shared folder (delegate scheduling) in Outlook for Windows. The options appear dimmed due to a Microsoft on-premises Exchange limitation. You can still schedule Webex meetings for others using their Webex host account with the Webex Scheduler. If you schedule meetings for other hosts, the Outlook meeting invite appears to be from you instead of the host you scheduled the meeting for. The host that you schedule the meeting for doesn’t receive a meeting invite in Outlook unless you add them as an attendee in Outlook.

• On Mac Outlook, meeting invitations may not show the correct formatting for lists due to a Microsoft Outlook Office.js limitation.

• The Webex Scheduler doesn't support dynamic distribution groups.

• Due to a Microsoft Exchange limitation, the Webex Scheduler doesn't work in the Outlook web app or the Outlook mobile app for Microsoft Exchange 2013.

• Webex Scheduler adds the meeting details to your Outlook message in HTML. If your Outlook messages use the Rich Text Format (RTF), meeting invites may not appear correctly when the meeting invite details convert to RTF. Use HTML for your Outlook messages to see the correct formatting.

• You can't schedule webinars using Webex Scheduler.
• Webex Scheduler doesn't support shared mailboxes (preview) in Outlook.

• Meetings in a series only show up as a single meeting in the Webex calendar.

• When a meeting attendee joins a meeting in a series after the entry shown in the Webex calendar, they enter the meeting lobby.

• Canceling a meeting in a series cancels all meetings in the series. The appearance of the series in Webex calendar also disappears.

• Attendees can't join a meeting before the host if the meeting is part of a series.

• If you schedule a Personal Room meeting, your meeting doesn't appear on your Webex site or in Webex App.

• You can use the Webex Scheduler add-in for Outlook to edit meetings scheduled using Productivity Tools, but you can't use Productivity Tools to edit meetings that you scheduled using the Webex Scheduler add-in.

• You must update meetings manually in Webex Scheduler by clicking Update in Webex Preferences to sync your Outlook calendar with Meetings.

• Webex Scheduler doesn't support scheduling meetings from a secondary calendar. Meetings scheduled with Webex Scheduler only sync to your primary calendar.