Click the record button to record your meeting

There are two ways to record meetings and webinar. Your account type and Webex site configuration determine which recording method you can use.

You can record meetings as a cohost in Webex version 42.12 and later.

Beginning April 1, 2023, you can't use Webex Events (classic) to schedule webinars. You can still access any existing recordings of webinars scheduled with Events (classic) after that date.

Record meetings in the cloud

Webex Free plan - Not available

Webex Starter, Plus, and Business plans - Available

Enterprise plans - configured by Webex Site administrator.

Record meetings on your computer

Webex Free, Starter, Plus, and Business plans - Available

Enterprise plans - configured by Webex Site administrator.

If you use Webex Training sessions, you can recording your training sessions.

Play, share, and edit recordings

After you record a meeting or webinar, find your recording so you can edit it, view and edit transcripts, and share it with others. The following list includes things you can do with recorded meetings as the host, cohost, or a viewer:

Frequently asked questions

Why can't I record?

  • You may not be the host of the meeting. If you were invited to the meeting, ask the host to record.

    If the host isn't in the meeting, a cohost assumes the host role and can record. Once the original host joins, they take back the host role and the ability to record.

  • Your site may be out of storage space. Download recordings to back them up, then delete them in User Hub to make space.

  • Recording may not be enabled. Contact your Webex administrator.

  • For free users, recording is only available from the desktop app. You can't record if you start a meeting from the web app using a Chromebook.

  • If visual watermarks are added to shared content in a meeting, your organization may prevent recording the meeting.
Can I save a recording in MP4 format?

Recordings that you save either to the cloud or to your computer save in the MP4 format.

Panels, such as the chat panel and participants panel, aren't included in the recording if you record to your computer. Any video files you share using Share File aren't included.

Where can I find my recording?

Webex stores all your recorded meetings either locally on your computer or on User Hub. You can find your recordings and share or download them from User Hub.

If you were invited to a meeting as an attendee or cohost, ask the host of your meeting to get the recording.

How long does it take to get a recording?

Depending on file size and bandwidth, it can take up to 24 hours to receive your recording.

For meetings or webinars that last many hours, it's a good idea to make multiple recordings for more manageable file size and easier viewing.

When the recording is ready, we'll send you an email with the recording and all the details you need to play and share it with others.

How can I tell if my meeting was recorded?

If you clicked Record during your meeting, the recording indicator appears on the top-right of your window, letting you know that the meeting is being recorded. After the meeting, you can also check your meetings list on User Hub to see if you recorded the meeting successfully. Recordings can take up to 24 hours to appear on User Hub, depending on the file size and bandwidth.

1

Sign in to User Hub and select Recordings.

2

Select Calendar > Completed.

Meetings that you recorded successfully have a Recording label.

How do I play a recording?

Webex recordings in the cloud are stored in the MP4 format, and play on most computers without having to install any new software.

Ask the host to share the recording link and password.

If you're the host, you can play or download the recording from User Hub.

Can I convert a recording to MP4?

Recordings save to the MP4 format. If you have recordings in the previously used Advanced Recording Format (ARF), convert the recordings to the MPEG-4 format (.MP4) using a Windows computer.

You can't convert recordings on Mac.

How do I get a recording transcript?

Site Administrators can enable the automatic transcription of audio for MP4 meeting recordings before you record your meeting or webinar. They can turn on the functionality for everyone, for specific users, or allow users to turn it on for themselves. Check out Recording Transcripts for more details.

Recording transcripts are not available in the Webex free plan.

Known issues and limitations

  • If you start a meeting by phone, you can't record it.

  • Recording on your computer is currently only available from the desktop app. You can't record if you start a meeting from a device using the web app, such as a Chromebook.

  • If you show your camera in front of the presentation when you share content, your camera video doesn't appear in the recording.

  • If you sync your stage with everyone, the first person that you add to the stage appears in meeting or webinar recordings instead of the active speaker.

  • Recording playback doesn't fully support Windows Media Player. You can't see Q&A, polling, chat, transcripts, and chapter functionality when viewing the recording.

  • You can't choose a recording layout for recordings to your computer.
  • If you share content using Share file, that shared content doesn't appear in recordings to your computer.
  • Recordings to your computer only include audio when you choose Computer audio. If you choose Call me or Call in, the audio doesn't record.
  • Recordings to your computer don't capture transcriptions, chat records, participant lists, or files shared during the meeting.