This integration enables your Webex App users to chat with users in federated XMPP or SIP domains. The integration uses your on-premises Cisco IM and Presence service, coupled with Webex Hybrid Message Service, so your Webex App users must be enabled for Hybrid Message.

Prerequisites

You must ensure the following:

Things to Keep in Mind

  • You can only send plain text in spaces.

  • Only spaces with two people is supported.

The following shows the status users see in Jabber and Skype for Business when there is a status change in Webex App.

Status change in Webex

Status shown in Jabber

Status shown in Skype for Business

Active

Available (@Webex)

Available - External Network

Active between 10 mins and 72 hours

Away (@ Webex)

Away - External Network

Do not disturb

Do not disturb

Busy - External Network

Active more than 72 hours

Offline

Away - External Network

The following shows the status users see in Webex App and Skype for Business when there is a status change in Jabber.

Status shown in Webex

Status change in Jabber

Status shown in Skype for Business

No status

Available

Available - External Network

No status

Away

Away - External Network

No status

Do not disturb

Busy - External Network

No status

Offline

Away - External Network

The following shows the status users see in Webex App and Jabber when there is a status change in Skype for Business.

Status shown in Webex

Status shown in Jabber

Status change in Skype for Business

No status

Available

Available

No status

Away

Away

No status

Do not disturb

Busy

No status

Offline

Offline

1

Sign in to Control Hub at https://admin.webex.com, and open the Messaging page.

2

Scroll to Instant Messaging, then enable SIP Federation via on-prem (Jabber IM&P).

  • It takes at least 1 hour for this change to take effect.

    If you need to reduce this time, restart the Message Connector/s on the Expressway host/s.

  • It can take up to 24 hours after the setting has taken effect before users see the option in Webex App.

Prerequisites

You must ensure the following:

Things to Keep in Mind

  • You can only send plain text in spaces.

  • Only spaces with two people is supported.

This option gives you XMPP federation for your Webex App users, via your own IM & Presence service (on your premises), with users in a third-party XMPP domain.

If you are looking for a cloud-based XMPP federation between Webex App and a third-party domain, see https://help.webex.com/05i99o

1

Sign in to Control Hub at https://admin.webex.com, and open the Messaging page.

2

Scroll to Instant Messaging, then click Enable XMPP Federation via on-prem (Jabber IM&P).

  • It takes at least 1 hour for this change to take effect.

    If you need to reduce this time, restart the Message Connector/s on the Expressway host/s.

  • It can take up to 24 hours after the setting has taken effect before users see the option in Webex App.