July 10, 2019
Once you have any customer site with CCA SP + Edge audio enabled, you can now view Edge audio settings in The CCA Portal under Configurations > Edge Audio. This is a read-only view provided in case you do not have access to the Webex site's administration page.
May 30, 2019
A warning message will now be displayed when you delete a number from Telephony Domains.
February 28, 2019
Telephony domain management has been enhanced. You can now:
Search for Telephony Domains using a phone number or DNIS.
Deactivate and reactivate telephony domains.
Search by new Telephony Domain filters, including: All Active TD, Bridge Based TD, CME Based Single Region TD, Distributed TD, or Deactivated TD.
January 31, 2019
The fraud management feature has been enhanced. You can now open search results in a new browser tab with the meeting host’s first and last name on the meeting details page.
November 30, 2018
The CCA Portal now supports multipartner subscriptions. This allows CCA partners to manage the audio configuration and usage reports for a Webex site in the CCA Portal.
The fraud management feature has been updated and you can now search for potentially fraudulent meetings by meeting number.
October 31, 2018
The fraud management feature has been updated and you can now search for potentially fraudulent meetings by blocked callback number.
August 20, 2018
Single Telephony Domain and Callback Group List
In CCA Portal 6.1, we combined the Telephony Domain and Callback Group (TD/CB) view of all partner orgs (IT Subscriptions) into one single list, so that partner admins can have a comprehensive view of all TD/CB and Webex sites. In the case where viewing one contract's TD/CB and sites is necessary, it can still be accomplished by selecting that contract's name in the top left drop down.
June 18, 2018
Partners can now make changes to their CCA Telephony Domain and Callback Groups instantly without Cisco involvement.
Fraud Management for Partners:
Instantly remove a country from the Callback Group, which is useful in scenarios where you want to prevent callbacks, if suspected of fraud, to a specific country.
Add export functionality for both Meeting Details page and Termination Log List page
Remember user-selected timezone using browser cookie
Add Customer Name field to Meeting Details page
Add Customer Name and Host Name fields to Termination Log List page.
May 18, 2018
Fraud Management for Partners:
New user policies have been added to Partner User Groups for Fraud Management.
Users with Fraud Management policies assigned to them can now search and terminate meetings that are suspected to be fraudulent.
December 11, 2017
Dedicated Customer Ports:
Dedicated Ports for Customer’s telephony configuration and callback groups are now manageable through the Webex CCA Portal.
Dedicated Ports usage reports are now available on the Reports page in the Webex CCA Portal.
February 24, 2017
The performance of the configuration page has been significantly improved.
We fixed a bug where change requests could not be cancelled when the related ticket failed to cancel.
We fixed a bug that blocked the access to telephony domains when the call-in number total count was over 11k bytes.
December 5, 2016
Telephony Configuration Management:
Webex CCA SP Partners can now manage their Telephony Domains and Callback Groups in the Webex CCA Portal.
Cisco Audio and Video Operations team will now use the Webex CCA Portal to execute Partner Telephony Configuration Requests.
April 30, 2016
Webex CCA SP Partners and Enterprise Customer can now view their usage reports in the Webex CCA Portal.