You can also see your previous conversation history, play it back, and ask follow-up questions, while maintaining the full context of your previous interactions.

The Cisco AI Assistant can answer questions pertaining to the Webex Suite, which includes products such as Messaging, Meetings, Calling, and Contact Center.

The AI Assistant is only trained to answer questions directly pertaining to the Webex Suite of products.

The AI Assistant is available only to administrators who can sign in to Control Hub.

To turn off the AI Assistant, see Turn off Cisco AI Assistant below.

Ask the AI Assistant a question

1

Sign in to Control Hub.

2

Click .

3

Click new thread button Start new thread to start a thread.

- or -
Click , then click new thread button New thread.
4

Select a question, or enter your question in the Cisco AI Assistant box. A list of answers is shown.

  1. To provide feedback, click the like button or the dislike button, then click a reason you chose this rating (optional) and enter additional feedback. This helps us improve the quality of the information we provide.

  2. To see the help article from which the answer was provided, click Sources, then click the source article you want.

Create conversation threads and ask follow-up questions

You can create conversation threads on specific topics and ask follow-up questions. The Control Hub Cisco AI Assistant responds with answers within the context of the previous interaction. Threads are useful if you want to keep your interactions with the AI Assistant on specific topics distinct, so that you can revisit a topic later and continue where you left off. The context of the conversation is maintained and used by the AI Assistant to further refine its responses to follow-up questions.

Context management in threads offers several benefits in organizing and managing conversations in the AI Assistant:

  • Relevance—By setting the context of a conversation to a specific topic or project, the AI Assistant can provide more relevant responses and suggestions. This ensures that the information provided is tailored to the specific context, leading to more accurate and helpful assistance.
  • Efficiency—Context management allows you to quickly switch between different topics or projects within the AI Assistant. By maintaining separate contexts for each thread, you can easily navigate and find the relevant information you need without getting mixed up in unrelated conversations.
  • Organization—Threads and context management provide a structured way to keep track of different topics and projects. You can create separate threads for different conversations, making it easier to locate and reference specific discussions when needed. This helps to maintain a well-organized and clutter-free environment.

Overall, context management in threads improves relevance, efficiency, organization, and collaboration in the AI Assistant.

There is no limit to the number of threads you can create.

Examples of contextual questions using threads

  • What is a virtual background?

  • How do I set it up in Control Hub?

  • What is the maximum size?

You can see your recent conversation threads in the AI Assistant.

1

Sign in to Control Hub.

2

Click .

3

Click .

Conversation thread history is limited to 360 days.

4

Click any conversation to replay it. You can continue the conversation where you left off.

Turn off the AI Assistant

1

Sign in to Control Hub.

2

Go to Organization Settings > Settings > Cisco AI Assistant & AI features.

3

Click Customize Cisco AI Assistant & AI features.

4

In the Control Hub section, turn off Allow the Assistant in Control Hub.

5

Click Save.

Frequently asked questions

Types of questions you can ask the AI Assistant

  • How do I configure SSO?
  • How do I add users?
  • How do I set up office hours for my devices?
  • How do I create groups?
  • How do I turn off the chat feature in meetings for all my users?

How does the AI Assistant use Artificial Intelligence?

The AI Assistant answers are sourced from the articles available in Webex Help Center using the Retrieval-Augmented Generation (RAG) technique. Questions and answers are provided in English. Support for other languages may be available in future releases.

When you ask a question, the AI Assistant leverages Microsoft Azure infrastructure services, specifically Large Language Models (LLMs), to provide answers. Microsoft processes data, but does not store personal data shared with it, for delivery of this service.