Overview

If you upgrade a user's license to Professional, then you'll want to follow these steps to add more devices to that user. Clients and applications are automatically assigned to users you upgrade.

Downgrading a user's license to Basic removes all secondary devices, shared devices, and clients. Only the primary device remains.

Find out more about features that are available with the basic and Professional licenses in this table.

Upgrade a User's Webex Calling License

1

From the customer view in https://admin.webex.com, go to Users and select the User whose license you want to change.

2

Select Edit.

3

Select the Professional, and click Save.

Downgrade a User's a Webex Calling License

1

From the customer view in https://admin.webex.com, go to Users and select the User whose license you want to change.

2

Select Edit.

3

Select the Basic.

4

click Save.