March 4, 2020

Version 1-2-0-198

We resolved the following issues:

  • The headset occasionally gave the notification prompt, "Unmuted" when you ended a call over Bluetooth.

  • The headset occasionally gave the notification prompt, "You are muted" whenever the headset connected through the USB cable to a device with an active music stream.

February 21, 2020

Version 1-2-0-195

Activate the Presence LED Lights

The Cisco Headset 730 now uses separate actions to mute the headset and turn on the Presence LED lights.

  • Press Mute mute icon once to mute your headset in an active call.

  • Press and hold Mute mute icon to turn on the Presence LED Lights when you aren't in an active call.

See Turn Your Presence LED Lights On and Off for more information.

February 4, 2020

Version: 1-2-0-190

Cisco Headset 730

The Cisco Headset 730 is a wireless headset that uses Bluetooth connectivity to pair with Cisco soft clients and Cisco IP Phones. The headset features full call control and music playback capabilities in addition to powerful noise cancellation and ambient audio enhancement systems for use in a busy office environment. The Cisco Headset 730 supports full call integration with Cisco Jabber, Cisco Webex Teams, Cisco Webex Meetings, Cisco IP Phones, and Cisco Webex DX Devices.

The Cisco Headset 730 comes with a USB Adapter for use with devices that don't offer a reliable Bluetooth solution. The headset can also connect to devices via the included 3.5 mm cable and USB-C to USB-A cable. The USB-C cable also acts as a charging cable and can connect to any powered USB adapter.

For more information, see Get Started With Your Cisco Headset 730.

Known problems (bugs) are graded according to severity. This article contains descriptions of the following:
  • Open bugs of severity 1 to 4

  • Resolved bugs of severity 1 to 4

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time new firmware is released.

Before you begin

You need the following to access the Bug Search Tool:
  • An internet connection

  • A web browser

  • A username and password


Open the Bug Search Tool.


Sign in with your username and password.


Ender the bug ID number in the Search for field and press Enter.


You can also navigate to a specific bug by entering<BUGID> where <BUGID> is the ID of the bug you are searching for (for example, CSCvs52537).

What to do next

For information on how to search for bugs, create saved searches, and create bug groups, select Help on the Bug Search Tool Page.

The bugs listed in the following table describe unresolved bugs in the most recent firmware release. Refer to the Bug Search Tool for more detailed information.

Table 1. Open Bugs

Bug ID



Music playback doesn't automatically switch BT sources if music isn't paused on the first source.


Music won't play through Bluetooth after playing music through the USB on Windows.


Cisco Headsets app intermittently displays connecting status after disconnecting the headset from iPhone.


Lose volume control while in a Jabber call when volume hits 100% (USB cable only)


On macOS 10.14.6, Pro, music playback is choppy over USB when the headset enters pairing mode.


HS reporting as both Audio and Keyboard, Mice on Windows


Cisco headset causes echo while on a call with Cisco DX80


Poor audio quality when the headset turns on while music is already playing through the USB cable.


Intermittently, the headset shows up twice in the Windows 10 Bluetooth device pairing page.


The headset can't reject an incoming call when it is holding calls on 2 different sources.


Headset through dongle cannot end a call when there is a 2nd call on hold.


Call controls do not function as expected when handling multiple call scenarios with dongle


No upgrade notification during FW upgrade over IP Phone.


Headset power LED intermittently keeps blinking green after battery reaches 100%.


Windows displays "Couldn't disconnect" when user disconnects the headset BT from Windows BT device page.


On Windows 10, based on the audio out speaker selection, the Play/Pause button does not work as expected.


After the headset answers an incoming call, music playback will not pause.


Mute status doesn't sync with IP Phone.


The headset can't hear music from BT sources when the USB Adapter plugs into a device and connects.

This section describes specific known limitations in the Cisco Headset 730.

Connection with iPhones over a USB-C to Lightning Cable Adapter

  • There is no audio in the headset when it's connected to an iPhone via a USB to lightning cable adapter.

    Use Bluetooth to connect your Cisco Headset 730 to a mobile device. Cisco only claims support for the cables and accessories included with your headset.

Choppy Audio Over the USB-C Cable with the MacBook Air

  • On a MacBook Air with macOS Mojave 10.14.5, music playback becomes choppy for a few seconds after a Cisco Headset 730 connects with the USB cable.

    To avoid this issue, pause any streaming music or audio before the headset connects with the USB cable.

Windows 10 Crashes After Waking Up from Sleep Mode with Webex Teams Open

  • Microsoft is aware of an incompatibility when turning the Cisco Headset 730 on or off on a Windows 10, version 1803 (or later) machine after the OS resumes from sleep or hibernate. Users may encounter a blue or black screen due to a bugcheck (error code 0x139). Microsoft has released a fix for this issue (see KB4541333).

Lost Call Control on Legacy HP Laptops over Bluetooth

  • Older HP Laptops that run the Realtek Bluetooth 4.0 Adapter driver have trouble maintaining a stable Bluetooth connection with the Cisco Headset 730. The Bluetooth pairing frequency often alternates between Music and Voice which disables the headset Bluetooth call control functionality.

    You can use the included USB Adapter to connect to older Windows 10 devices that don't support the Cisco Headset 730.

Headset Can't Switch Sources from MacBook Laptop

  • On the MacBook Pro with MacOS Mojave version 10.14.5, music playback can't switch the Cisco Headset 730 from the MacBook Pro to a different Bluetooth source.

    You can only change the Cisco Headset 730 Bluetooth source from a MacBook Pro running MacOS 10.14.5 in the following scenarios:

    • Make or answer a call on a different Bluetooth device.

    • The Cisco Headset 730 connects to your MacBook Pro via the USB cable.

    • The Cisco Headset 730 connects to your MacBook Pro via the USB Adapter.

The Cisco Headsets App Doesn't Cleanly Disconnect the Cisco Headset 730 from Windows 10

  • When you use the Cisco Headsets app to disconnect your Cisco Headset 730 from Windows 10, the list of connected devices occasionally still lists your headset and attempts to reconnect. You can directly disconnect your headset through the Windows 10 device page.

Music Controls Get Lost on Windows 10

  • The Cisco Headset 730 occasionally loses music playback control on Windows 10 devices. This problem only occurs over a Bluetooth connection. The volume controls are unaffected by this limitation.

Audio Delays on Calls with the USB Adapter

  • Turn off your Cisco Headset 730 before you plug in the USB Adapter.

    When you make a call with the USB Adapter, there is a 5 to 15 second delay while the headset speaker and microphone connect to the call. This problem only appears when the Cisco Headset 730 is already on when the USB Adapter plugs into a call device and pairs.

Poor Audio Through the 3.5 mm Cable

  • The included 3.5 mm cable does not always cleanly connect to the Cisco Headset 730. If you experience little or no audio with the 3.5 mm cable, disconnect and reconnect the cable.

MacBook Air Uses Internal Speakers When USB Adapter Connects

  • Intermittently, a MacBook Air running MacOS version 10.14.6 doesn't automatically switch the audio source when the Cisco Headset 730 USB Adapter connects. You can still manually select the USB Adapter through your system preferences.

    Select Apple menu > System Preferences > Sound > Output > Cisco HS USB Adapter.

Cisco Headsets App Triggers Incorrect Audio Prompt

  • When you connect to the Cisco Headsets app with two active Bluetooth connections, the headset incorrectly states that it can't connect with any other devices.

    The Cisco Headsets app can connect to the headset even when there are already two active Bluetooth connections. Slide up and let go of the Power/Bluetooth Slider to connect the headset to the Cisco Headsets app without putting the headset into pairing mode.

You can get an advanced look at some of the upcoming features when you turn on the Beta Test feature in the Cisco Headsets app. While we're offering a sneak peek at some of our upcoming features, keep in mind that beta releases are unfinished and may contain open issues. See Test Advance Releases of Cisco Headset 730 Firmware for more information on how to test drive some of the upcoming Cisco Headset 730 features.

March 24, 2020

Beta Version 1-3-b-220

Minor Bug Fix

Addresses an issue that impacted headset performance and reliability.

March 13, 2020

Beta Version 1-3-b-218

Enhanced Logging

The Cisco Headset 730 troubleshooting logs you can send to Cisco through the app contain enhanced sound and call quality information. These logs help us improve the headset in future releases.

You can send headset logs in the Cisco Headsets app when you tap Support > Send Logs. The app opens your preferred email client with a new message that contains a prefilled subject line and log files attached. Describe your problem in the email, add any other relevant attachments, and tap Send.

Enhanced Language Support

You can now change your audio notification language through the Cisco Headsets mobile app. Available languages include Chinese (Mandarin), English (US), English (UK), French, German, Italian, Japanese, Korean, Portuguese (Br), Russian, and Spanish.

To change your headset language in the Cisco Headsets app tap Settings > Audio Notification > Language. Select your preferred language and tap Proceed. Your headset updates when it switches to a different language.

Minor Bug Fixes

Bug fixes in this release include stabilized headset behavior over Bluetooth connections and improved call quality after the USB cable unplugs from the headset.

March 11, 2020

Beta Version 1-3-b-209

Adaptive Noise Cancellation

This release enables Adaptive Noise Cancellation in this Cisco Headset 730. Adaptive Noise Cancellation automatically adjusts your noise cancellation strength based on the noise levels of your surroundings. You can enable Adaptive Noise Cancellation through the Cisco Headsets mobile app.