This section describes specific known limitations in the Cisco Headset 730.

Connection with iPhones over a USB-C to Lightning Cable Adapter

• There is no audio in the headset when it's connected to an iPhone via a USB to lightning cable adapter.

  Use Bluetooth to connect your Cisco Headset 730 to a mobile device. Cisco only claims support for the cables and accessories included with your headset.

Choppy Audio Over the USB-C Cable with the MacBook Air

• On a MacBook Air with macOS Mojave 10.14.5, music playback becomes choppy for a few seconds after a Cisco Headset 730 connects with the USB cable.

  To avoid this issue, pause any streaming music or audio before the headset connects with the USB cable.

Windows 10 Crashes After Waking Up from Sleep Mode with Webex Teams Open

• Microsoft is aware of an incompatibility when turning the Cisco Headset 730 on or off on a Windows 10, version 1803 (or later) machine after the OS resumes from sleep or hibernate. Users may encounter a blue or black screen due to a bugcheck (error code 0x139). Microsoft has released a fix for this issue (see KB4541333).

Lost Call Control on Legacy HP Laptops over Bluetooth

• Older HP Laptops that run the Realtek Bluetooth 4.0 Adapter driver have trouble maintaining a stable Bluetooth connection with the Cisco Headset 730. The Bluetooth pairing frequency often alternates between Music and Voice which disables the headset Bluetooth call control functionality.

  You can use the included USB Adapter to connect to older Windows 10 devices that don't support the Cisco Headset 730.

Headset Can't Switch Sources from MacBook Laptop

• On the MacBook Pro with MacOS Mojave version 10.14.5, music playback can't switch the Cisco Headset 730 from the MacBook Pro to a different Bluetooth source.

  You can only change the Cisco Headset 730 Bluetooth source from a MacBook Pro running MacOS 10.14.5 in the following scenarios:

  • Make or answer a call on a different Bluetooth device.

  • The Cisco Headset 730 connects to your MacBook Pro via the USB cable.

  • The Cisco Headset 730 connects to your MacBook Pro via the USB Adapter.

The Cisco Headsets App Doesn't Cleanly Disconnect the Cisco Headset 730 from Windows 10

• When you use the Cisco Headsets app to disconnect your Cisco Headset 730 from Windows 10, the list of connected devices occasionally still lists your headset and attempts to reconnect. You can directly disconnect your headset through the Windows 10 device page.

Music Controls Get Lost on Windows 10

• The Cisco Headset 730 occasionally loses music playback control on Windows 10 devices. This problem only occurs over a Bluetooth connection. The volume controls are unaffected by this limitation.

Audio Delays on Calls with the USB Adapter

• Turn off your Cisco Headset 730 before you plug in the USB Adapter.

  When you make a call with the USB Adapter, there is a 5 to 15 second delay while the headset speaker and microphone connect to the call. This problem only appears when the Cisco Headset 730 is already on when the USB Adapter plugs into a call device and pairs.

Poor Audio Through the 3.5 mm Cable

• The included 3.5 mm cable does not always cleanly connect to the Cisco Headset 730. If you experience little or no audio with the 3.5 mm cable, disconnect and reconnect the cable.

MacBook Air Uses Internal Speakers When USB Adapter Connects

• Intermittently, a MacBook Air running MacOS version 10.14.6 doesn't automatically switch the audio source when the Cisco Headset 730 USB Adapter connects. You can still manually select the USB Adapter through your system preferences.

  Select Apple menu > System Preferences > Sound > Output > Cisco HS USB Adapter.

Cisco Headsets App Triggers Incorrect Audio Prompt

• When you connect to the Cisco Headsets app with two active Bluetooth connections, the headset incorrectly states that it can't connect with any other devices.

  The Cisco Headsets app can connect to the headset even when there are already two active Bluetooth connections. Slide up and let go of the Power/Bluetooth Slider to connect the headset to the Cisco Headsets app without putting the headset into pairing mode.

You can get an advanced look at some of the upcoming features when you turn on the Beta Test feature in the Cisco Headsets app. While we're offering a sneak peek at some of our upcoming features, keep in mind that beta releases are unfinished and may contain open issues. See Test Advance Releases of Cisco Headset 730 Firmware for more information on how to test drive some of the upcoming Cisco Headset 730 features.

July 31, 2020

Beta Version 1-4-b-222

Minor Bug Fixes

Bug fixes in this release include improved headset log collection and stabilized USB Adapter behavior.

July 14, 2020

Beta Version 1-4-b-218

Smart Sensors

When your smart sensors are enabled, you can pause your music playback or mute a call when you take off your headset. You can also answer an incoming call when you pick up your headset. You can toggle some or all of these settings on your mobile phone with the Cisco Headsets app. All three features on your headset are turned off by default.

To enable headset sensors, open the Cisco Headsets app, tap Settings > General, and select which smart sensor features you want to enable.

June 24, 2020

Beta Version 1-4-b-212

Minor Bug Fixes

This firmware update fixes problems with music playback and occasional firmware upgrade issues over Bluetooth.

June 8, 2020

Beta Version 1-4-b-206

Upgrade and log capture enhancement

Data transfers between the Cisco Headset 730 and the Cisco Headsets app are now much faster. This enhancement shortens headset upgrade and troubleshooting log collection time.

April 23, 2020

Beta Version 1-3-b-245

Minor bug fixes

This firmware update fixes problems with Mute button reliability and improves data transfer and headset upgrade speed over Bluetooth connections.

April 10, 2020

Beta Version 1-3-b-232

Presence LED Light Behavior Change

This firmware release changes the way you turn on the Presence LED lights on the side of the Cisco Headset 730. To turn on the Presence LED light when you aren't on a call, press and hold the Play button on the face of the right ear cup. Previously, you had to press and hold the Mute button to activate the Presence LED light.

Minor Bug Fixes

Bug fixes in this release include stabilized headset behavior over Bluetooth connections, improved log collection, and a fix to a bug that occasionally caused the headset to freeze.

March 24, 2020

Beta Version 1-3-b-220

Minor Bug Fix

This firmware load addresses an issue that impacted headset performance and reliability.

March 13, 2020

Beta Version 1-3-b-218

Enhanced Logging

The Cisco Headset 730 troubleshooting logs you can send to Cisco through the app contain enhanced sound and call quality information. These logs help us improve the headset in future releases.

You can send headset logs in the Cisco Headsets app when you tap Support > Send Logs. The app opens your preferred email client with a new message that contains a prefilled subject line and log files attached. Describe your problem in the email, add any other relevant attachments, and tap Send.

Enhanced Language Support

You can now change your audio notification language through the Cisco Headsets mobile app. Available languages include Chinese (Mandarin), English (US), English (UK), French, German, Italian, Japanese, Korean, Portuguese (Br), Russian, and Spanish.

To change your headset language in the Cisco Headsets app tap Settings > Audio Notification > Language. Select your preferred language and tap Proceed. Your headset updates when it switches to a different language.

Minor Bug Fixes

Bug fixes in this release include stabilized headset behavior over Bluetooth connections and improved call quality after the USB cable unplugs from the headset.

March 11, 2020

Beta Version 1-3-b-209

Adaptive Noise Cancellation

This release enables Adaptive Noise Cancellation in this Cisco Headset 730. Adaptive Noise Cancellation automatically adjusts your noise cancellation strength based on the noise levels of your surroundings. You can enable Adaptive Noise Cancellation through the Cisco Headsets mobile app.

The Cisco Headset 730 is available for deployment in the countries listed below.

Due to recent global events, there is a compliance hold on shipments to regions outside of North America until mid-May.