Call recording is enabled by default for Webex Calling in Partner Hub.

Before you enable users for call recording, the call recording provider must be selected for your organization in Control Hub.

The partner or the customer administrator can then enable call recording for specific users. Webex Calling supports multiple third-party providers to record all incoming and outgoing calls for users. These call recording providers stores and manage all recorded calls.

In case, the customer doesn’t want Call Recording visible in their Control Hub, the partner administrator can turn off the call recording feature in Partner Hub. In addition, a customer or partner administrator can set the call recording provider to None at the organization level in Control Hub.

Webex Calling をご利用のすべてのお客様は、無料サブスクリプションの Dubber Go を利用できます。With Dubber Go, users get convenience call recordings.

Paid subscriptions are available, offering more options like compliance call recording, unlimited retention, AI analysis, and administrator access from multiple third-party providers.

  • Dubber Go is available to all users and gives access to unlimited recordings. 各録音は 30 日間保存されます。Dubber ポータルから録音にアクセスして管理できるのは、録音したユーザーのみです。

  • Dubber Standard and AI licenses require a contractual agreement with Dubber. 有料ライセンスでは、無制限の録音、無制限のストレージ、管理者による録音へのアクセスが可能です。Dubber 通話録音ライセンスは Cisco Commerce Workspace (CW) (ソリューション プラス) から入手できます。

  • Imagicle a full cloud-based voice recording solution, offers compliant voice recording with analytics, transcriptions, sentiment analysis, and screen recording. Imagicle offers unlimited storage space on Imagicle Cloud or the optional ability to move the recordings to customer on-premise local storage. This requires a contractual agreement with Imagicle. This can be ordered through Cisco Commerce Workspace (CCW). Search for IMAGICLE-CLOUD or A-FLEX-S+-CALLING and select IMAGICLE.

  • CallCabinet Compliance Call Recording & AI solutions enable unrestricted business intelligence within any communications environment. CallCabinet’s cloud-native solutions are powered by next-gen AI and utilize specialized machine learning to deliver unparalleled business intelligence in real-time. We help advance business success with future-proof regulatory compliance, next-gen conversation analytics with custom business intelligence reporting as well as quality assurance automation tools. The CallCabinet Compliance Cloud offers unlimited cloud storage space or the option to move the recordings to customer on-premises local storage. This recording solution can be ordered through Cisco Commerce Workspace (CCW). Search for CALLCABINETPLAT or A-FLEX-S+-CALLING and select the required option.

Dubber サポートに連絡してアカウントをプロビジョニングしてから、Dubber でアカウントを設定してください。Dubber の詳細については、Sales Connect にアクセスしてください。

Imagicle offers a free trial account. Contact  Imagicle Support to provision your new production account or to convert your trail account to a paid account once the Imagicle licenses are procured in Cisco Commerce Workspace (CCW) (Solution Plus). For more information about Imagicle, go to Sales Connect.

CallCabinet offers a free trial account. Contact CallCabinet Support to provision your new production account or to convert your trial account to a paid account once you’ve ordered the CallCabinet licenses in Cisco Commerce Workspace (CCW) (Solution Plus). For more information about Call Cabinet, go to Sales Connect.

To verify call recording is Partner Hub

1

From the Partner Hub view in https://admin.webex.com, go to Customers, and then select a customer.

2

[設定] に移動します。

3

[通話] までスクロールして、[通話録音] がオンに設定されていることを確認します。

顧客のデフォルトでは、通話の録音がオンに設定されています。In case, the customer doesn’t want Call Recording visible in their Control Hub, this feature can be set to off after all users are disabled to use the call recording feature.

4

(Optional) Select Launch Control Hub and then follow the steps documented here.