Передумови

Webex Calling for Chrome is available to all Webex Calling users with a Professional license. Visit the Chrome Webstore and search for Webex Calling for Chrome to add it as an extension into your Chrome and Edge Chromium browser. The extension works on desktop operating systems that support Chrome and Edge Chromium. The following operating systems are supported:

  • Windows 10 і новіших версій

  • Mac OS версії 11 Mountain Lion (або новішої)

  • ChromeOS

  • Linux Ubuntu, 22.04.2 or higher

Функції викликів

Webex Calling for Chrome supports the following calling features:

  • Вхідні та вихідні дзвінки

  • Пошук користувача в корпоративному каталозі і дзвінок з результатів пошуку

  • Outgoing call from the keypad

  • Click to call a phone number from any Google workspace application and Chrome web page

  • Receive inbound call notifications in the web client

  • Утримання та відновлення викликів

  • Перегляд історії здійснених, отриманих і пропущених викликів з історії викликів

  • Call transfer—Consult first and transfer now

  • Voicemail with message waiting indication (MWI) and transcript in the client

Limitations and restrictions

The following are the known limitations and restrictions of Webex Calling for Chrome:

  • Calling from the web client uses the system's audio input and output devices. The user cannot select a specific device from the client. If you have multiple devices, for example, a docking station with a monitor, then you must select the audio input or output device of the monitor in the OS settings (such as, Windows settings).

  • You can have only one browser client connected to Webex Calling. Якщо ви входите в інший екземпляр клієнта, ви вийдете з попереднього сеансу.

  • Користувачі веб-клієнтів в Індії не можуть здійснювати або приймати виклики через ТМЗК.

  • For administrators only: If you are using Control Hub to view analytics for Webex Calling for Chrome, the endpoint type within the Call Legs by Endpoint Type section of the Calling Media Quality dashboard displays as Unknown.

The browser application type counts against the per-user limit of 35 shared line appearances. If the Webex Calling for Chrome extension fails to register to Webex Calling, have your administrator do the following:

  1. In Control Hub, go to Calling > User call experience > Application line assignment.

  2. Check the Web check box.

  3. If Web is unchecked, remove some shared line associations.

If you are using an older version of the Webex Call extension, we recommend that you migrate to the Webex Calling for Chrome extension.

Додавання викликів Webex для Chrome

Перш ніж почати

You must use the Chrome browser version 104 or later to use Webex Calling for Chrome.

1

Go to the Google Chrome web store and search for Webex Calling for Chrome.

2

Натисніть кнопку Додати до Chrome.

3

Натисніть кнопку Додати розширення.

4

(Необов'язково) Закріпіть розширення на вкладці браузера.

Увійдіть у службу Webex Calling
1

Click on your Chrome browser.

2

Введіть адресу електронної пошти й клацніть Далі.

3

Введіть пароль облікового запису й клацніть Увійти.

Once you sign in to Webex Calling for Chrome, you can see your number in the footer.

Здійснення виклику

There are several ways to make a call using the Webex Calling for Chrome.

To call someone, click one of the following menu options:

Меню

Що робити

Клавіатура

  1. Click on the left navigation bar.

  2. Enter the extension number or the Direct Inward Dial (DID) number of the person you want to call.

  3. Клацніть .
Виклики

  1. Click on the left navigation bar to navigate to Call History view.

  2. Hover over the contact you want to call and click .
Натисніть, щоб зателефонувати

  1. Наведіть вказівник миші на номер телефону формату E.164 у програмі Google workspace та/або на веб-сторінці.

  2. Клацніть .
Переведення виклику

There are two ways to transfer a call—Consult First and Transfer Now (known as blind transfer). You can transfer an incoming or outgoing call to another number using Transfer.

To transfer a call, follow these steps:

1

Place a call or answer an incoming call.

2

From (…), select Transfer. The caller is placed on hold while transferring the call to the intended recipient.

3

Find or search for the intended recipient during Consult First or Transfer Now using one of the following methods:

  • Directly select the intended recipient in the call history.

  • Type the intended recipient's name in the search bar.

  • If you couldn't find the intended recipient using the above methods, click and type the phone number of the intended recipient.

4

Click Transfer Now or Consult First.

5

If you selected Consult First, wait for the recipient to answer the call. Unanswered calls are forwarded to voicemail.

6

Once the intended recipient answers the call, click Complete Transfer.

After the call transfer, Webex Calling for Chrome displays the initial screen.

Hold or resume a call
1

Answer the incoming call.

2

From (…), select Hold. The caller stays connected, but you can't communicate with them until you resume the call.

3

Click Resume to resume the call.

Receive a call

Enable notifications in your operating system and in your Chrome browser to receive a notification on your desktop when there is an incoming call.

Щоб увімкнути сповіщення у веб-переглядачі Chrome:

  1. Go to Settings > Privacy and security > Notifications.

  2. Установіть для параметра Поведінка за промовчанням Сайти можуть запитувати надсилання сповіщень.

  3. Додайте web.webex.com у розділі Дозволено надсилати сповіщення в розділі Настроювана поведінка.

To enable notifications for your operating system:

  • Windows—Go to Settings > Notifications & actions. Make sure that all the required permissions are set in Notifications. Toggle on Google Chrome under Get notifications from these senders.

  • Mac—Go to System Preferences > Notifications & Focus. У списку додатків натисніть Google Chrome. Toggle on Allow Notifications and select the type of notification Chrome can send.

  • ChromeOS—Go to the notification area in your system tray or taskbar. Клацніть значок годинника, щоб відкрити меню. Make sure that the icon Notifications is set to On, all apps. Натисніть Сповіщення, щоб відкрити налаштування сповіщень. Check Chrome Goodies in Allow notifications from the following.

You must allow media permissions for web.webex.com to hear the audio notification for a call.

For the chrome extension to autoplay the ringtone while receiving a call, go to Settings > Privacy and Security > Site Settigs > web.webex.com > Sound and set Sound to Allow.

To answer a call using Webex Calling for Chrome:

1

Клацніть сповіщення браузера на робочому столі, щоб відновити клієнт Webex Calling для Chrome.

Browser notification for Windows and ChromeOS

Browser notification for Mac

2

Натисніть , щоб відповісти на виклик.

3

Клацніть , щоб завершити виклик.

Listen to voicemail

shows how many voicemail messages you have. You can listen to your messages at any time. You can also create a personal greeting and customize your voicemail settings from Call Settings.

Дія

Що робити

Listen to voicemail

  • Click to view and listen to your voice messages.

    You won't see , if voicemail isn't enabled for you.

  • Click to go to the voicemail screen.

    indicates the voicemail is confidential or urgent. You can't forward a confidential voicemail.

View voicemail actions

  • Click to play your voice message using audio on your computer.

  • Click to pause and resume the message anytime.

  • Click to call the person who left this message.

  • Click to delete the voicemail.

  • Click and select Mark as Read to mark the voicemail as read.

    If the voicemail is already read and you want to mark it as unread, click and select Mark as Unread.

Follow the voice prompts to mark a voicemail as confidential or urgent.

View a transcript of your voicemail

A transcript of the voicemail is displayed along with the options listed in the section View voicemail actions. You can view the transcript for each of your voicemails while you play the message.

The client displays the voicemail transcripts if they are readily available on the server.

The following statuses are available for the voicemail transcript:

  • Voicemail is being transcribed. Try again in a few minutes—If the voicemail is still being transcribed.

  • The voicemail could not be transcribed—If there's an issue while transcribing the voicemail.

  • Transcription is not enabled—If transcription is disabled.

  • An error occured while fetching the transcript—If the transcript can't be retrieved from the server.
Manage call settings

You can manage your call settings, such as call forwarding, from settings.webex.com. Go to Call Settings > More call settings > Open Webex Calling settings.

Дія

Що робити

Перегляд параметрів настройок виклику

At the bottom left, click Call Settings.
Access your profile

Click your profile picture in the left navigation bar to access your profile.

Доступні наступні дії:

Дія

Що робити

Вийти

Click Sign out to sign out of Webex Calling.

Налаштування виклику

Click Call Settings to access and manage call settings for your Webex Calling profile.
Згорнути виклики Webex для Chrome

You can get notifications for incoming calls while your calling application is in the background.

1

Натисніть кнопку Закрити на веб-сайті Виклик клієнта Chrome.

If you don't want this messge to be displayed again, check Don't show this again.

2

Click Minimize Webex to keep the calling application in the background, or click Close Webex to close it. You won't receive notifications if you select Close Webex.

Extension options in Webex Calling for Chrome

You can customize whether your Webex Calling for Chrome client asks for a confirmation before closing. If this option is enabled, after you click Close, you must confirm that you want to close Webex.

Щоб налаштувати параметр, виконайте наступні дії:

1

Right-click the Webex Calling for Chrome icon in your browser.

2

Click Options.

Alternatively, go to Call Settings on your Webex Calling for Chrome client, then click Open Webex extension options.

3

Toggle Ask before closing Webex on or off to set your preference.

Disable the desktop browser in Control Hub

By default, softphone for a browser is enabled for all Webex Calling users with a Professional license.

To disable it, follow these steps:

1

Sign in to Control Hub, then select Users.

2

Select a User.

3

Go to Calling > User call experience > Application line assignment.

4

Uncheck Web to disable Webex Calling for Chrome for the selected user.

Як адміністратор викликів Webex, ви можете використовувати список політик Chrome Enterprise, щоб віддалено перемістити розширення Webex Calling для Chrome у браузер користувачів. Щоб дізнатися більше, перегляньте статтю Загальні відомості про керування політиками Chrome і списокполітик Chrome для підприємств.