MPP Phone LED pattern and Call History updates

Announcement Date: 05-09-2022

This table lists the changes in the LED pattern and call history.

Service Platforms: Webex Calling
Markets: NAMER, CANADA, EU/EUN, AU, JAPAN
Maintenance Window:

September 5, 2022

CANADA - CA CDT: 5/September/2022 - 9:00:00 p.m.

NAMER - U.S. ET: 5/September/2022 - 9:00:00 p.m.

EU - GMT: 5/September/2022 - 9:00:00 p.m.

EUN - GMT: 5/September/2022 - 9:00:00 p.m.

JAPAN - JST: 5/September/2022 - 9:00:00 p.m.

APAC - AEST: 5/September/2022 - 9:00:00 p.m.

Information:

Phone LED Line Key Pattern and Dial from Call History Updates

Affected Models:

IP Phones

MPP 68xx Series 6821, 6841, 6851, 6861

MPP 78xx Series 7811, 7821, 7841, 7861

MPP 88xx Series 8811, 8841, 8845, 8851, 8861, 8865

What’s Changing:

The Phone LED Line Key pattern will be defaulted to align with the LED pattern used by Enterprise Phones.

This change only impacts new organizations or existing organization that is not using Device Settings feature. Organizations that are using Device Settings and wish to use the new LED pattern must set the LED pattern to Preset1 in Device Settings.

This update will also update the phone configuration such that the dialed number appears in the Call History rather than the Connected Identity number.

Change Details:

The detailed changes for the LED update can be found here. The Preset1 Pattern and Color column in Tables 24–31 define the changes for this update. The Default Pattern and Color column in Tables 24–31 define the current settings.

For the Call History update, the phones currently replace the Dialed Digits with the Connected Identity number when a call is transferred to another user. This removes the originally contacted user from the call history. This update changes the phone to always store the dialed user’s number in the call history.

End User Impacts:

Devices update automatically during their nightly resync window.

Enabling Webex Directory and Unified Call History on MPP Phone

This table lists the changes with the MPP Phone update on enabling the Webex Directory and Unified Call History.

Service Platforms: Webex Calling
Markets: NAMER, CANADA, EU/EUN, AU, JAPAN
Maintenance Window: CANADA - CA CDT: 12/Sept/22 09:00:00 PM EMEA - GMT: 12/Sept/22 08:00:00 PMEUN - GMT: 12/Sept/22 09:00:00 PM

NAMER - US ET: 12/Sept/22 09:00:00 PM

JAPAN - JST: 12/Sept/22 09:00:00 PM

APAC - AEST: 12/Sept/22 09:00:00 PM

Information:

Phone will use Webex Directory and Unified Call History

Affected Models:

IP Phones

MPP 68xx Series 6821, 6841, 6851, 6861,

MPP 78xx Series 7811, 7821, 7841, 7861

MPP 88xx Series 8811, 8841, 8845, 8851, 8861, 8865

What’s Changing:

The MPP Configuration will be updated such that the phone will use the Directory and Unified Call History services provided on the Webex platform.

Change Details:

The Webex Directory Service will be the default source for searching for contacts from the phone. This directory contains all Webex users. The Webex Unified Call History will be the default source for viewing a user’s call history. This call history contains calls made from all phones, Webex Video Devices or Webex App.


 

Webex Unified Call History is not supported for workspaces. To enable call history on the workspace device, administrators must use the Device Settings feature and set the Call History parameter toLocal Call History for the device.

This update requires phones to be Webex Aware.

Devices that aren’t Webex Aware will have no directory or call history access. Administrators must ensure their firewalls are open and their user accounts are verified per the instructions defined in the Webex Aware Onboarding Announcement.

Administrators can choose to revert these enhanced directory and call history settings to previous settings. This action can be performed through the Device Settings feature on Control Hub. The settings to change are:

The settings that will change are:

  • Contacts -> XSI Directory

  • Call History -> Local Call History

End User Impacts: Devices will update automatically during their nightly resync window.

MPP Phone Menu User Experience Updates

This table lists the changes in the user menu options.

Service Platforms: Webex Calling
Markets: NAMER, CANADA, EU/EUN, AU, JAPAN
Maintenance Window:

April 19 – 20, 2022

CANADA - CA CDT: 19/April/2022 - 8:00:00 PM

NAMER - US ET: 19/April/2022 - 8:00:00 PM

EMEA - GMT: 19/April/2022 - 8:00:00 PM

JAPAN - JST: 20/April/2022 - 9:00:00 PM

APAC - AEST: 20/April/2022 - 9:00:00 PM

Information: Phone User Menu updates
Affected Models:

IP Phones

MPP 68xx Series 6821, 6841, 6851, 6861,

MPP 78xx Series 7811, 7821, 7841, 7861

MPP 88xx Series 8811, 8841, 8845, 8851, 8861, 8865

What’s Changing: The Phone User Interface Menu on MPP is being updated to remove the user’s ability to set phone parameters that are being configured by the Device Settings Feature in Control Hub
Change Details:

User Preferences Menu/Call Preferences sub-menu

  1. Voice Mail Number – This parameter will be read-only.

  2. Call Waiting – The user can enable/disable call waiting.

  3. Secure Call – This parameter will be removed from the menu.

  4. Auto Answer Page – This parameter will be removed from the menu.

  5. Dial Assistance – This parameter will be removed from the menu.

User Preferences Menu/Screen Preferences sub-menu

  1. Screen Saver – This parameter will be removed from the user menu.

  2. Screen Saver Settings – User access to this menu is removed.

  3. Backlight Timer – This parameter is removed from the menu.

  4. Wallpaper – This parameter is removed from the menu.

User Preferences Menu/Attendant Console Preferences sub-menu

  1. Display Mode – This parameter will be read-only.

  2. BLF List – This parameter will be removed.

Network Configuration Menu/Ethernet Configuration sub-menu

  1. 802.1x - This menu and contents will be read-only.

  2. CDP – This parameter will be removed from menu.

  3. LLDP-MED – This parameter will be removed from menu.

  4. VLAN – This parameter will be removed from menu.

  5. VLAN-ID – This parameter will be removed from menu.

  6. PC Port VLAN ID – This parameter will be removed from menu.

Network Configuration Menu/WiFi Configuration sub-menu

  1. WiFi Enable – This parameter will be read-only .

  2. WiFi Profile – This menu will be read-only.

  3. WiFi Status – This menu data will be read only.

Network Configuration Menu/Web Server sub-menu

Web Server – This parameter will be read-only

Device Administration/Date/Time sub-menu

This sub-menu will be removed

“Recents” softkey is added to 2and softkey page after Contacts softkey

End User Impacts: Devices will update automatically during their nightly resync window.

Firmware Distribution Server

Announcement Date: 19-09-2022

You can use the new firmware distribution server to view and upgrade the firmware versions:

Service Platforms

Webex Calling

Markets

NAMER, CANADA, EU/EUN, AU, Japan

Maintenance Window:

The transition begins post October 16, 2022

CANADA - after 16/Oct/22

EMEA - after 16/Oct/22

EUN - after 16/Oct/22

NAMER - after 16/Oct/22

Japan - after 16/Oct/22

APAC - after 16/Oct/22

Information:

New Firmware distribution Server

  • IP PHONES -MPP 6800, 7800, 8800 Series

  • ATA - ATA 191/192

  • DECT - DBS-210 DECT Base, DBS-110 DECT Base & Repeater

  • Wi-Fi Phones - 840/860 Wi-Fi Phones

  • AudioCodes MP124E / MP1288 ATAs

  • Poly - All models

  • Yealink - All Models

Affected Models:

  • IP PHONES -MPP 6800, 7800, 8800 Series

  • ATA - ATA 191/192

  • DECT - DBS-210 DECT Base, DBS-110 DECT Base & Repeater

  • Wi-Fi Phones - 840/860 Wi-Fi Phones

  • AudioCodes MP124E / MP1288 ATAs

  • Poly - All models

  • Yealink - All Models

What’s Changing:

A new Firmware Server is added to the Webex Calling infrastructure to provide firmware downloads to devices.

Change Details:

Starting on October 16, 2022, few Cisco devices that are connected to the Webex Calling platform are pointed to https://binaries.webex.com to retrieve their firmware updates. Over time, all devices will transition to this URL. These are AWS servers with rotating IP Addresses so the URL resolution must be accepted.

The firmware download path change is applied to devices through their Webex Calling configuration which is automatic downloaded by devices during their normal nightly maintenance window.

Customers are encouraged to review the updated Webex Calling Port Reference Information prior to October 16, 2022 to modify the firewall rules at each location where Webex Calling devices are deployed.

Customer Device Managers:

Review the Webex Calling Port Information for updated information regarding the binaries.webex.com port requirements.

Customer Device Managers should add firewall access rules for all Webex Calling devices listed so that they can reach the new firmware distribution server – https://binaries.webex.com

Cisco ATA device firmware updates

This table lists the changes with the Cisco ATA 11.2.2SR1 Firmware Upgrade:

Service Platforms: Webex Calling, Carrier, SP, VAR
Markets: NAMER, CANADA, EMEA, APAC, Japan
Maintenance Window:

CANADA - CA CDT: 6/June/2022 - 9:00:00 p.m.

NAMER - US ET: 6/June/2022 - 9:00:00 p.m.

EMEA - GMT: 7/June/2022 - 9:00:00 p.m.

Japan - JST: 8/June/2022 - 9:00:00 p.m.

APAC - AEST: 8/June/2022 - 9:00:00 p.m.

Information:

The Webex Calling CPE Engineering Team will be staging new Cisco ATA 191/192 Firmware for device downloads.

Affected Models:

Cisco ATA 191 / 192 ATAs with Multiplatform Firmware

What’s Changing:

Cisco ATA 191 / 192 with Multiplatform Firmware – Upgrade

New Features:

Firmware Upgrade from 11.2.1 --> 11.2.2SR1

  1. Added Capability for Remote PRT Generation

  2. Added Capability to Send Call Stats via SIP msg

  3. Ethernet bridge port mode VLAN fix

  4. Support DNS Name Authority Pointer (NAPTR)

  5. Increase support for up to 6 NAPTR records and 12 SRV records in a DNS query

End User Requirements

Webex Calling Carrier - End Users must resync or manually reboot their Cisco ATA 191 / 192 ATAs for the config changes to be applied.

Webex Calling SP, VAR - Cisco ATA 191 / 192 ATAs will update after their scheduled nightly sync.

Release Notes Cisco ATA 191/192 Multiplatform Analog Telephone Adapter - ATA 190 series Analog Telephone Adapater

Cisco MPP Firmware Upgrade - Release 11.3.7

This table lists the changes with the Firmware Upgrade.

Service Platforms: Webex Carrier & Webex Calling VAR / SP
Markets:

NAMER, CANADA, EMEA, APAC, JAPAN

Maintenance Window:

11.3.7 Firmware Upgrade

CANADA - CA CDT: 7/July/22 09:00:00 PM

EMEA - GMT: 7/July/22 07:00:00 PM

EUN - GMT: 7/July/22 08:00:00 PM

NAMER - US ET: 7/July/22 08:00:00 PM

JAPAN - JST: 7/July/22 09:00:00 PM

APAC - AEST: 7/July/22 08:00:00 PM

Information:

Cisco MPP Firmware Upgrade to 11.3.7

Affected Models:

Cisco MPP 6800, 7800, and 8800 Series

What’s Changing:

MPP Firmware Upgrade 11.3.6 → 11.3.7

Upgrade Details:

Add HTTP proxy(s) Support (WxC & WxC Carrier)

Protect call records visible in call stats when user password set (WxC & WxC Carrier)

STIR/SHAKEN visual confirmation on devices – Only works when PSTN provider supports the feature (WxC & WxC Carrier)

MPP enable ICE compatible with CUBE 17.x (WxC Only)

Enabling the existing User Menu option to Factory Reset an MPP without the Administrative password. (WxC Only)

End User Requirements:

WxC VAR/SP – Devices will update automatically during their nightly resync window.

WxC Carrier - Devices should be rebooted after the maintenance activity date.

Documentation

MPP Release Notes

6800 Release Notes

7800 Release Notes

8800 Release Notes

MPP Webex Aware Onboarding Announcement

This table lists the changes with the MPP Webex Onboarding Update.

Service Platforms: Webex Calling
Markets: All Webex Calling Regions
Announcement Date: August 1, 2022
Information: Issues with MPP devices connecting to Webex Platform
Product Family:

Cisco MPP 6800/7800/8800 Series

Details:

In April 2022, a platform enhancement was released that allowed the Webex Calling registered MPP devices to onboard and connect with the Webex Platform and enabled a few Serviceability requests (Reboot and Report Problem). This Webex Onboarding feature was the first step in providing additional Webex features to these MPP devices. These Webex features include Webex Unified Call History, Webex Directory Search and Webex Meetings including One Button to Join notifications.

As part of the feature deployment, we’ve noticed a significant number of devices that are not onboarding with the Webex Platform. These devices are not onboarding due to one of the following issues:

  1. The required domains that is used by the MPP device to communicate with the Webex Platform are blocked by the end-customer's firewall.

  2. End-users have not activated their Webex User account. The Webex platform sends an activation email to the email address entered for the Webex User.

To enhance the capabilities of the MPP devices, we ask that customers ensure that these errors are resolved within their organization.

For issue 1

The required domains are documented in the IP Subnets for Webex Calling Services table as shown in the Webex Calling Port Reference Guide.

For issue 2

Administrators can see the number of users who are not verified within their organization in the Onboarding section of the Control Hub overview page. .

See the Bulk Send Activation Emails in Control Hub article for instructions on how to resend the activation email to users, if they are not verified. The following email is sent to the user’s email account:

Ensure that users complete the process by selecting the Activate button in the email to activate their Webex User account.

Cisco VG400 minimum firmware updates

This table lists the changes with the Cisco VG400 Firmware Release 17.6.3a:

Service Platforms: Webex Carrier & Webex Calling VAR / SP
Markets: NAMER, CANADA, EMEA, APAC, Japan

Maintenance Window:

17.6.1 Firmware Upgrade Available

CANADA - CA CDT: 6/August/22 09:00:00 p.m.

EMEA - GMT: 6/August/22 07:00:00 p.m.

EUN - GMT: 6/August/22 08:00:00 p.m.

NAMER - US ET: 6/August/22 08:00:00 p.m.

Japan - JST: 6/August/22 09:00:00 p.m.

APAC - AEST: 6/August/22 08:00:00 p.m.

Information:

Cisco VG400 17.6.3a firmware in now available on August 7, 2022. Customer's must upgrade to the 17.6.3a firmware at their earliest convenience.

Affected Models: Cisco VG400 ATAs for Webex Calling
What’s Changing: Cisco VG400 ATAs Upgrade 17.5.1 → 17.6.3a. The 17.6.3a becomes the new minimum firmware for the VG400.

Upgrade Details:

Follow the instructions contained here:Configure Your Cisco Voice Gateway-VG400 ATA in Control Hub

End User Requirements:

WxC VAR/SP – Customer’s must manually upgrade their VG400 devices at the earliest.

WxC Carrier - Customer’s must manually upgrade their VG400 devices as soon as possible.

Download the vg400 firmware vg400-universalk9.17.06.03a.SPA.bin from Cisco software download site at https://software.cisco.com/download/home.

Documentation

VG4x0 Release Notes