Announcements for the Webex Calling Devices

Announcements in 2023
Announcements in 2022

Cisco MPP Firmware Upgrade-Release 12.0.2 and 2.1.1

The Cisco MPP Firmware Upgrade includes the following maintenance releases:

Release 12.0.2 for 6800, 7800, 8800.
Release 2.1.1 for Cisco 8875.


Service Platforms:	Webex Calling VAR / SP
Markets:	NAMER, CANADA, EMEA, APAC, Japan
Maintenance Window: MPP 12.0.2 Firmware Upgrade	CANADA - CA CST: 08/June/2023 10:00:00 p.m. EMEA - GMT: 08 and 09 June/2023 10:00:00 p.m. EUN - GMT: 12/June/2023 10:00:00 p.m. APAC - AEST 09 and 10 June/2023 01:00:00 a.m. Japan - JST: 13/June/2023 12:00:00 a.m. Japan KDDI - JST: 23/June/2023 12:00:00 a.m. NAMER – CST: 08, 09, 12, 13, 14, 16, 20 June/2023
Information:	Cisco MPP Firmware Upgrade to 12.0.2
Affected Models:	Cisco MPP 6800, 7800, and 8800 Series
What’s Changing:	MPP Firmware Upgrade 12.0.1ES --> 12.0.2 Cisco 8875 Upgrade 2.0.1 --> 2.1.1
Upgrade Details:	New features Hot-desking feature for 88xx desktop IP Phones New softkeys for participant list in ad hoc conferences and functionality to drop participants New softkeys in a Webex meeting to – list participants, mute/unmute oneself (88xx only except Cisco 8875) Fixes – as listed in the release notes referred in the Documentation section.
End-User Requirements:	Devices update automatically during their nightly resync window.
Documentation	MPP Release Notes 6800 Release Notes 7800 Release Notes 8800 Release Notes 8875 Release Notes

Cisco VG400 Minimum Firmware


Service Platforms:	Webex Carrier & Webex Calling VAR / SP
Markets:	NAMER, CANADA, EMEA, APAC, Japan
Maintenance Window:	The 17.6.3a Firmware is Available
Information:	Cisco VG400 17.6.3a firmware requires a minimum firmware. Upgrade to the 17.6.3a firmware at the earliest to avoid experiencing CSCvz89043. VG400 firmware version 17.5.1a contains an issue, CDETS CSCvz89043, which stops SIP calls due to CUBE license expiration. This issue isn’t experienced until a CUBE trial license expires.
Affected Models:	Cisco VG400 ATAs for Webex Calling
What’s Changing:	Cisco VG400 ATAs Upgrade 17.5.1 → 17.6.3a. The 17.6.3a is the new minimum firmware for the VG400.
Upgrade Details:	Follow the instructions contained in the Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub article.
End User Requirements:	WxC VAR/SP – Customer’s must manually upgrade their VG400 devices as soon as possible. WxC Carrier - Customer’s must manually upgrade their VG400 devices as soon as possible. Download the VG400 firmware vg400-universalk9.17.06.03a.SPA.bin from site at Cisco software download .
Documentation	VG4x0 Release Notes

Cisco MPP Firmware upgrade to 1201ES release


Service Platforms:	Webex Calling VAR / SP
Markets:	NAMER, CANADA, EMEA, APAC, Japan
Maintenance Window: MPP 12.0.1 ES Firmware Upgrade	CANADA - CA CST: 03/April/23 08:00:00 p.m. EMEA - GMT: Nightly on 03 and 04 April/23 EUN - GMT: 03/April/23 09:00:00 p.m. APAC - AEST Nightly on 03, 04, 05 April/23 Japan - JST: 12/April/23 09:00:00 p.m. Japan KDDI - JST: 13/April/23 09:00:00 p.m. NAMER – CST: Nightly on 03, 04, 05, 06, 11, 12, 13 April/23
Information:	Cisco MPP Firmware Upgrade to 12.0.1ES
Affected Models:	Cisco MPP 6800, 7800, and 8800 Series
What’s Changing:	MPP Firmware Upgrade 12.0.1 --> 12.0.1ES
Upgrade Details:	Fixes CSCwe46272 MPP 12.x not properly optimizing media via ICE on calls to LGW CSCwe46781 MPP 8865/8861 External Audio Output doesn’t work after upgrade to 12.0.1. CSCwe38474 Held calls can’t resume on 8845/8865.
End User Requirements:	Devices update automatically during their nightly resync window.
Documentation	MPP Release Notes 6800 Release Notes 7800 Release Notes 8800 Release Notes

Cisco DECT DBS110 Firmware Upgrade to v5.1.1

Announcement Date: 22-02-2023


Service Platforms:	Webex Calling SP / VAR
Markets:	CANADA, NAMER, EMEA, Japan, APAC
Maintenance Window:	CANADA - CA ET: 04/March/2023 12:00:00 a.m. NAMER - US ET: 09/March/23 10:00:00 p.m. EMEA - GMT: 06/March/23 11:00:00 p.m. Japan - JST: 07/March/23 3:00:00 a.m. APAC - AEST: 09/March/23 3:00:00 a.m.
Information:	Firmware upgrade for Cisco DECT DBS-110 to v5.1.1
Affected Models:	Cisco DECT DBS-110 Base
What’s Changing:	MPP DECT Firmware Upgrade from v480b18 to v5.1.1
Change Details:	Firmware update 480–511: New features: Support for Ringer Volume Adjustment Support for Hungarian Language Support DECT 6825 HandSet Emergency Button E911 Ray Baum's Act support (United States and Canada only)
End User Requirements:	WxC VAR/SP – Devices update automatically during their nightly resync window.
Documentation:	Cisco DECT Firmware Release Notes

One-Button-To-Push and ICE Feature Rollout

Announcement Date: 17-02-2023

You can use this upgrade to support new features for Cisco MPP devices:

Local Media Optimization for MPP 8845/8865
One-Button-To-Push for MPP 8800 Series
ACD Settings per line with Virtual Lines

Service Platforms:

Webex Calling VAR / SP

Markets:

NAMER, CANADA, EMEA, APAC, Japan

Maintenance Window:

CANADA - CA CDT: 13/Mar/23 08:00:00 p.m.

EMEA - EUN - GMT: 13/Mar/23 09:00:00 p.m.

NAMER - US ET: 14/Mar/23 08:00:00 p.m.

Japan

JST: 13/Mar/23 09:00:00 p.m. – Non KDDI
JST: 13/Apr/23 09:00:00 p.m. – KDDI

APAC - AEST: 13/Mar/23 08:00:00 p.m.

NAMER customers are upgraded during the specified window

Information:

Scheduled Maintenance Activity to add new feature support for some Cisco MPP 8800 Series devices.

Affected Models:

Local Media (ICE) - Cisco MPP 8845/8865 Series

One-Button-To-Push - Cisco MPP 8800 Series

What’s Changing:

New Feature Support for Cisco MPP devices

Local Media for MPP 8845/8865

One-Button-To-Push for MPP 8800 Series

ACD Settings per line with Virtual Lines

Upgrade Details:

New Feature Support for Cisco MPP devices

Local Media Optimization (ICE) for MPP 8845/8865
- Enabled by default for phones on the same local routable LAN segments
- ICE attempts to optimize the media path between two endpoints participating in a call. An optimized call allows media to bypass the hop to and back from the cloud improving latency, packet loss and overall media quality.
One-Button-To-Push for MPP 8800 Series:
- Phones can alert for Webex Meetings that are scheduled through Outlook or otherwise.
- Ability to join Webex Meeting as a Voice and Video participant. This capability applies only for MPP video enabled models.
- New Softkey option to review list of scheduled meetings
- Ability to enable or disable using Device Settings in Control Hub (Meeting option).
ACD Settings per line with Virtual Lines
- Assign virtual lines to MPP devices and add these devices to a Call Queue, also enable device ACD settings. The ACD soft keys now display on the line that is part of the call queue.
- On removing the line from call queue, the soft keys are not shown on that line.
- The soft key settings are upgraded during the nightly device configuration upgrade. Administrators can apply the changes manually for the changes to appear immediately, on changing the Call Queue.

End User Requirements:

Devices update automatically during their nightly resync window.

Documentation

One-Button-To-Push

Local Media Optimization

Cisco 840/860 firmware upgrade 1.7 to 1.8

Announcement Date: 19-01-2023


Service Platforms:	Webex Calling VAR / SP
Markets:	NAMER, CANADA, EMEA, APAC, Japan
Maintenance Window: 11.3.7 Firmware Upgrade	CANADA - CA ET: 31/January/2023 09:00:00 p.m. EMEA - GMT: 31/ January /2023 10:00:00 p.m. EUN - GMT: 31/ January /2023 09:00:00 a.m. NAMER - US ET: 31/ January /2023 08:00:00 p.m. Japan - JST: 31/ January /2023 10:00:00 a.m. APAC - AEST: 31/ January /2023 09:00:00 p.m.
Information:	Cisco 840/860 Wifi Phone FW 1.8
Affected Models:	Cisco 840/860 Wifi Phones
What’s Changing:	Cisco 840/860 Firmware 1.7 --> 1.8
Upgrade Details:	New Features Added Call Pull for Webex Calling– Pull the calls by the Webex Wireless Phone 840 and 860 when the phones are registered to Webex Calling. When a call is held on a shared line, the call can then be pulled. Webex Wireless Phone Configuration Management Utility Support for Webex Calling - Apply the Configuration files created using the Webex Wireless Phone Configuration Management Utility (https://configure.cisco.com) to the Webex Wireless Phone 840 and 860. Encrypt the data to apply to the device settings option within Webex Control Hub, select Copy Config within the utility and paste the raw data or ensure that Encryption Configuration is not checked in the utility when exporting a configuration file and paste the raw data of the exported file. Call Admission Control (CAC) Management in Call Quality Settings Application - The Webex Wireless Phone 840 and 860 now support the configuration and management of the Call Admission Control (CAC) feature. The new configuration option now included in the Call Quality Settings application can be managed by an Enterprise Mobility Management (EMM) application, the Webex Wireless Phone Management Utility, or in the Call Quality Settings application installed on the phone. Fixes: CSCwb11302: EMMA - the EAP Phase 2 auth options for PEAP should only be MSCHAPV2 and GTC CSCwc31472: WxC: Resync_Periodic not occur at the specific time period.
End User Requirements:	WxC VAR/SP – The 840/860 devices upgrades automatically during their regularly scheduled nightly maintenance window, per region.
Help Content	Integrating Webex Wireless Phone 840 and 860

Cisco MPP Firmware Upgrade - Release 12.0.1

Announcement Date: 18-01-2023

Service Platforms:

Webex Carrier & Webex Calling VAR / SP

Markets:

NAMER, CANADA, EMEA, APAC, Japan

Maintenance Window:

12.0.1 Firmware Upgrade

NAMER – CDT: Nightly on 15, 16, 20, and 21 Feb/23

Japan KDDI - JST: 28/Feb/23 09:00:00 p.m.

NAMER customers are upgraded during the specified window.

Information:

Cisco MPP Firmware Upgrade to 12.0.1

Affected Models:

Cisco MPP 6800, 7800, and 8800 Series

What’s Changing:

MPP Firmware Upgrade 11.3.7SR1 --> 12.0.1

Upgrade Details:

New features for Webex Calling

Webex Calling Outbound Proxy Survivability Support
Phone can now register to the Local Survivable Gateway (LSG) nodes when Webex Calling SSE nodes are unreachable. When the phone connects to LSG nodes, phone supports only limited set of calling features. On enabling this feature, user can see a service interruption notification on the phone.
Displaying the Webex Call Duration
Now the phone displays the Webex call log duration. In the Recents screen, when you choose to view details of a placed call or a received call, the duration of the call is also displayed on the Received calls or Placed calls screen.

Fixes

CSCwa95349: Cloud awareness: Phone creates a new registration after reboot or for each refresh request.
CSCwb84477: 8865: KEM Type is set to unsupported option, phone reports kem offline status to cloud.
CSCwb85883: 88xx 88x5 the generated PRT toast content overlaps on receiving a paging call.
CSCwc08931: Cisco MPP 8851 IP Phones with Cisco 561 USB headset are randomly crashing.
CSCwc29314: MPP phones (88xx/68xx/78xx) don't support dual registration with TCP.
CSCwd47209: The 'ACK' from MPP phone don't have a 'Route' header.
CSCwd56139: Cisco MPP phones "Debug" level log prints when log level is set to "Notice".
CSCwd62034: AWR-WB Media Type don't conform to RFC4867.
CSCwd62809: Intermittent audio noises are heard on Webex calls.
CSCwd01853: Cisco MPP Phones reboot when park and retrieve a call are too fast.
CSCwb65913: ICE: Phone crashes when STUN server isn’t reachable due to port block.
CSCwd93487: 8851 KEM Memory leak causing reboot
CSCwc61284: SSH isn’t available for phones running Multiplatform Phone (MPP) firmware.

End User Requirements:

Devices update automatically during their nightly resync window.

Documentation

MPP Release Notes

Cisco DECT DBS210 Firmware Upgrade to v5.1.1

Announcement Date: 12-01-2023


Service Platforms:	Webex Calling SP / VAR
Markets:	CANADA, NAMER, EMEA, Japan, APAC
Maintenance Window:	CANADA - CA ET: 24/Jan/2023 10:00:00 p.m. NAMER - US ET: 31/Jan/23 10:00:00 p.m. EMEA - GMT: 25/Jan/23 11:00:00 p.m. Japan - JST: 25/Jan/23 3:00:00 a.m. APAC - AEST: 31/Jan/23 3:00:00 a.m.
Information:	Firmware upgrade for Cisco DECT DBS-210 to v5.1.1
Affected Models:	Cisco DECT DBS-210 Base
What’s Changing:	MPP DECT Firmware Upgrade from v501 to v511
Change Details:	Firmware update 501–511: New features: Full Multicell Capacity 250 BS/1000 lines E911 Ray Baum's Act support (US and CA Only)
End-User Requirements:	WxC VAR/SP – Devices update automatically during their nightly resync window.
Documentation:	Cisco DECT Firmware Release Notes

Cisco ATA 11.2.3 Firmware Upgrade

Announcement Date: 07-11-2022


Service Platforms:	Webex Calling, Carrier, SP, VAR
Markets:	NAMER, CANADA, EMEA, APAC, Japan
Maintenance Window:	CANADA - CA CDT: 29/Nov/2022 - 9:00:00 p.m. NAMER - US ET: 29/Nov/2022 - 9:00:00 p.m. EUN - GMT: 29/Nov/2022 - 9:00:00 p.m. EU - GMT: 29/Nov/2022 - 9:00:00 p.m. Japan - JST: 29/Nov/2022 - 9:00:00 p.m. APAC - AEST: 29/Nov/2022 - 9:00:00 p.m.
Information:	The Webex Calling CPE Engineering Team is staging new Cisco ATA 191 / 192 Firmware for device downloads.
Affected Models:	Cisco ATA 191 / 192 ATAs with Multiplatform Firmware
What’s Changing:	Cisco ATA 191 / 192 with Multiplatform Firmware – Upgrade
New Features:	Firmware Upgrade from 11.2.2SR1 --> 11.2.3MPP0001-028 None
Resolved bugs:	CSCwd133103: Audio lost or delayed during the first few seconds after answering call from hunt group CSCwd13332: won’t onboard over EDOS server when an invalid DHCP provisioning server is detected. CSCwd03677: Gain setting doesn't take effect. CSCwc99394: SIP line doesn’t register automatically, if the first DNS query fails. CSCwc43262: T38 Incoming Fax failure due to CFR isn’t properly relayed.
End User Requirements	Webex Calling Carrier - End Users must resync or manually reboot their Cisco ATA 191 / 192 ATAs,to apply the configuration changes. Webex Calling SP, VAR - Cisco ATA 191 / 192 ATAs will update after their scheduled nightly sync.
Release Notes	Cisco ATA 191/192 Multiplatform Analog Telephone Adapter Release Notes.

MPP Phone LED pattern and Call History updates

Announcement Date: 05-09-2022

This table lists the changes in the LED pattern and call history.


Service Platforms:	Webex Calling
Markets:	NAMER, CANADA, EU/EUN, AU, JAPAN
Maintenance Window:	September 5, 2022 CANADA - CA CDT: 5/September/2022 - 9:00:00 p.m. NAMER - U.S. ET: 5/September/2022 - 9:00:00 p.m. EU - GMT: 5/September/2022 - 9:00:00 p.m. EUN - GMT: 5/September/2022 - 9:00:00 p.m. JAPAN - JST: 5/September/2022 - 9:00:00 p.m. APAC - AEST: 5/September/2022 - 9:00:00 p.m.
Information:	Phone LED Line Key Pattern and Dial from Call History Updates
Affected Models:	IP Phones MPP 68xx Series 6821, 6841, 6851, 6861 MPP 78xx Series 7811, 7821, 7841, 7861 MPP 88xx Series 8811, 8841, 8845, 8851, 8861, 8865
What’s Changing:	The Phone LED Line Key pattern will be defaulted to align with the LED pattern used by Enterprise Phones. This change only impacts new organizations or existing organization that is not using Device Settings feature. Organizations that are using Device Settings and wish to use the new LED pattern must set the LED pattern to Preset1 in Device Settings. This update will also update the phone configuration such that the dialed number appears in the Call History rather than the Connected Identity number.
Change Details:	The detailed changes for the LED update can be found here. The Preset1 Pattern and Color column in Tables 24–31 define the changes for this update. The Default Pattern and Color column in Tables 24–31 define the current settings. For the Call History update, the phones currently replace the Dialed Digits with the Connected Identity number when a call is transferred to another user. This removes the originally contacted user from the call history. This update changes the phone to always store the dialed user’s number in the call history.
End User Impacts:	Devices update automatically during their nightly resync window.

Enabling Webex Directory and Unified Call History on MPP Phone

This table lists the changes with the MPP Phone update on enabling the Webex Directory and Unified Call History.

Service Platforms:

Webex Calling

Markets:

NAMER, CANADA, EU/EUN, AU, JAPAN

Maintenance Window:

CANADA - CA CDT: 12/Sept/22 09:00:00 PM EMEA - GMT: 12/Sept/22 08:00:00 PMEUN - GMT: 12/Sept/22 09:00:00 PM

NAMER - US ET: 12/Sept/22 09:00:00 PM

JAPAN - JST: 12/Sept/22 09:00:00 PM

APAC - AEST: 12/Sept/22 09:00:00 PM

Information:

Phone will use Webex Directory and Unified Call History

Affected Models:

IP Phones

MPP 68xx Series 6821, 6841, 6851, 6861,

MPP 78xx Series 7811, 7821, 7841, 7861

MPP 88xx Series 8811, 8841, 8845, 8851, 8861, 8865

What’s Changing:

The MPP Configuration will be updated such that the phone will use the Directory and Unified Call History services provided on the Webex platform.

Change Details:

The Webex Directory Service will be the default source for searching for contacts from the phone. This directory contains all Webex users. The Webex Unified Call History will be the default source for viewing a user’s call history. This call history contains calls made from all phones, Webex Video Devices or Webex App.

Webex Unified Call History is not supported for workspaces. To enable call history on the workspace device, administrators must use the Device Settings feature and set the Call History parameter toLocal Call History for the device.

This update requires phones to be Webex Aware.

Devices that aren’t Webex Aware will have no directory or call history access. Administrators must ensure their firewalls are open and their user accounts are verified per the instructions defined in the Webex Aware Onboarding Announcement.

Administrators can choose to revert these enhanced directory and call history settings to previous settings. This action can be performed through the Device Settings feature on Control Hub. The settings to change are:

The settings that will change are:

Contacts -> XSI Directory
Call History -> Local Call History

End User Impacts:

Devices will update automatically during their nightly resync window.

MPP Phone Menu User Experience Updates

This table lists the changes in the user menu options.


Service Platforms:	Webex Calling
Markets:	NAMER, CANADA, EU/EUN, AU, JAPAN
Maintenance Window:	April 19 – 20, 2022 CANADA - CA CDT: 19/April/2022 - 8:00:00 PM NAMER - US ET: 19/April/2022 - 8:00:00 PM EMEA - GMT: 19/April/2022 - 8:00:00 PM JAPAN - JST: 20/April/2022 - 9:00:00 PM APAC - AEST: 20/April/2022 - 9:00:00 PM
Information:	Phone User Menu updates
Affected Models:	IP Phones MPP 68xx Series 6821, 6841, 6851, 6861, MPP 78xx Series 7811, 7821, 7841, 7861 MPP 88xx Series 8811, 8841, 8845, 8851, 8861, 8865
What’s Changing:	The Phone User Interface Menu on MPP is being updated to remove the user’s ability to set phone parameters that are being configured by the Device Settings Feature in Control Hub
Change Details:	User Preferences Menu/Call Preferences sub-menu Voice Mail Number – This parameter will be read-only. Call Waiting – The user can enable/disable call waiting. Secure Call – This parameter will be removed from the menu. Auto Answer Page – This parameter will be removed from the menu. Dial Assistance – This parameter will be removed from the menu. User Preferences Menu/Screen Preferences sub-menu Screen Saver – This parameter will be removed from the user menu. Screen Saver Settings – User access to this menu is removed. Backlight Timer – This parameter is removed from the menu. Wallpaper – This parameter is removed from the menu. User Preferences Menu/Attendant Console Preferences sub-menu Display Mode – This parameter will be read-only. BLF List – This parameter will be removed. Network Configuration Menu/Ethernet Configuration sub-menu 802.1x - This menu and contents will be read-only. CDP – This parameter will be removed from menu. LLDP-MED – This parameter will be removed from menu. VLAN – This parameter will be removed from menu. VLAN-ID – This parameter will be removed from menu. PC Port VLAN ID – This parameter will be removed from menu. Network Configuration Menu/WiFi Configuration sub-menu WiFi Enable – This parameter will be read-only . WiFi Profile – This menu will be read-only. WiFi Status – This menu data will be read only. Network Configuration Menu/Web Server sub-menu Web Server – This parameter will be read-only Device Administration/Date/Time sub-menu This sub-menu will be removed “Recents” softkey is added to 2and softkey page after Contacts softkey
End User Impacts:	Devices will update automatically during their nightly resync window.

MPP Webex Aware Onboarding Announcement

This table lists the changes with the MPP Webex Onboarding Update.


Service Platforms:	Webex Calling
Markets:	All Webex Calling Regions
Announcement Date:	August 1, 2022
Information:	Issues with MPP devices connecting to Webex Platform
Product Family:	Cisco MPP 6800/7800/8800 Series
Details:	In April 2022, a platform enhancement was released that allowed the Webex Calling registered MPP devices to onboard and connect with the Webex Platform and enabled a few Serviceability requests (Reboot and Report Problem). This Webex Onboarding feature was the first step in providing additional Webex features to these MPP devices. These Webex features include Webex Unified Call History, Webex Directory Search and Webex Meetings including One Button to Join notifications. As part of the feature deployment, we’ve noticed a significant number of devices that are not onboarding with the Webex Platform. These devices are not onboarding due to one of the following issues: The required domains that is used by the MPP device to communicate with the Webex Platform are blocked by the end-customer's firewall. End-users have not activated their Webex User account. The Webex platform sends an activation email to the email address entered for the Webex User. To enhance the capabilities of the MPP devices, we ask that customers ensure that these errors are resolved within their organization. For issue 1 The required domains are documented in the IP Subnets for Webex Calling Services table as shown in the Webex Calling Port Reference Guide. For issue 2 Administrators can see the number of users who are not verified within their organization in the Onboarding section of the Control Hub overview page. . See the Bulk Send Activation Emails in Control Hub article for instructions on how to resend the activation email to users, if they are not verified. The following email is sent to the user’s email account: Ensure that users complete the process by selecting the Activate button in the email to activate their Webex User account.

Firmware Distribution Server

Announcement Date: 19-09-2022

You can use the new firmware distribution server to view and upgrade the firmware versions:


Service Platforms	Webex Calling
Markets	NAMER, CANADA, EU/EUN, AU, Japan
Maintenance Window:	The transition begins post October 16, 2022 CANADA - after 16/Oct/22 EMEA - after 16/Oct/22 EUN - after 16/Oct/22 NAMER - after 16/Oct/22 Japan - after 16/Oct/22 APAC - after 16/Oct/22
Information:	New Firmware distribution Server
	IP PHONES -MPP 6800, 7800, 8800 Series ATA - ATA 191/192 DECT - DBS-210 DECT Base, DBS-110 DECT Base & Repeater Wi-Fi Phones - 840/860 Wi-Fi Phones AudioCodes MP124E / MP1288 ATAs Poly - All models Yealink - All Models
Affected Models:	IP PHONES -MPP 6800, 7800, 8800 Series ATA - ATA 191/192 DECT - DBS-210 DECT Base, DBS-110 DECT Base & Repeater Wi-Fi Phones - 840/860 Wi-Fi Phones AudioCodes MP124E / MP1288 ATAs Poly - All models Yealink - All Models
What’s Changing:	A new Firmware Server is added to the Webex Calling infrastructure to provide firmware downloads to devices.
Change Details:	Starting on October 16, 2022, few Cisco devices that are connected to the Webex Calling platform are pointed to https://binaries.webex.com to retrieve their firmware updates. Over time, all devices will transition to this URL. These are AWS servers with rotating IP Addresses so the URL resolution must be accepted. The firmware download path change is applied to devices through their Webex Calling configuration which is automatic downloaded by devices during their normal nightly maintenance window. Customers are encouraged to review the updated Webex Calling Port Reference Information prior to October 16, 2022 to modify the firewall rules at each location where Webex Calling devices are deployed.
Customer Device Managers:	Review the Webex Calling Port Information for updated information regarding the binaries.webex.com port requirements. Customer Device Managers should add firewall access rules for all Webex Calling devices listed so that they can reach the new firmware distribution server – https://binaries.webex.com

Cisco 840 or 860 devices Firmware Maintenance

Announcement Date: 14-10-2022

This table lists the changes with the firmware upgrade from 1.6 version to 1.7.


Service Platforms:	Webex Calling VAR / SP
Markets:	NAMER, CANADA, EMEA, APAC, Japan
Maintenance Window: 11.3.7 Firmware Upgrade	CANADA - CA CDT: 18/October/2022 09:00:00 PM EMEA - GMT: 18/October/2022 12:00:00 AM EUN - GMT: 20/October/2022 12:00:00 AM NAMER - U.S. ET: 17/October/2022 10:00:00 PM Japan - JST: 17/November/2022 02:00:00 AM APAC - AEST: 15/October/2022 04:00:00 AM
Information:	Cisco 840/860 Wi-Fi Phone firmware 1.7
Affected Models:	Cisco 840/860 Wi-Fi Phones
What’s Changing:	Cisco 840/860 Firmware 1.6 --> 1.7
Upgrade Details:	New Features Added Ringtone per line – ability from the phone, to set a predefined ringtone per line assigned to the phone LDAP Support – ability to define a customer-managed LDAP server for the phones to use for directory lookups. Set Security Password – password to prevent local configuration access on the phone (2-6 characters) EMM File Support – ability to provide phones with a default android configuration file from a customer managed EMM server. The following new features are configurable by an administrator through Control Hub’s Device Settings (in Phase 3 available during October): LDAP Support Local Phone Unlock Password EMM Configuration (Set at Location / Organization level)
End User Requirements:	WxC VAR/SP – The 840/860 devices will upgrade automatically during their regularly scheduled nightly maintenance window, per region.
Help Content	Integrating Webex Wireless Phone 840 and 860

Cisco ATA device firmware updates

This table lists the changes with the Cisco ATA 11.2.2SR1 Firmware Upgrade:


Service Platforms:	Webex Calling, Carrier, SP, VAR
Markets:	NAMER, CANADA, EMEA, APAC, Japan
Maintenance Window:	CANADA - CA CDT: 6/June/2022 - 9:00:00 p.m. NAMER - US ET: 6/June/2022 - 9:00:00 p.m. EMEA - GMT: 7/June/2022 - 9:00:00 p.m. Japan - JST: 8/June/2022 - 9:00:00 p.m. APAC - AEST: 8/June/2022 - 9:00:00 p.m.
Information:	The Webex Calling CPE Engineering Team will be staging new Cisco ATA 191/192 Firmware for device downloads.
Affected Models:	Cisco ATA 191 / 192 ATAs with Multiplatform Firmware
What’s Changing:	Cisco ATA 191 / 192 with Multiplatform Firmware – Upgrade
New Features:	Firmware Upgrade from 11.2.1 --> 11.2.2SR1 Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg Ethernet bridge port mode VLAN fix Support DNS Name Authority Pointer (NAPTR) Increase support for up to 6 NAPTR records and 12 SRV records in a DNS query
End User Requirements	Webex Calling Carrier - End Users must resync or manually reboot their Cisco ATA 191 / 192 ATAs for the config changes to be applied. Webex Calling SP, VAR - Cisco ATA 191 / 192 ATAs will update after their scheduled nightly sync.
Release Notes	Cisco ATA 191/192 Multiplatform Analog Telephone Adapter - ATA 190 series Analog Telephone Adapater

Cisco MPP Firmware Upgrade - Release 11.3.7SR1

Announcement Date: 25-10-2022

Service Platforms:

Webex Carrier & Webex Calling VAR / SP

Markets:

NAMER, CANADA, EMEA, APAC, JAPAN

Maintenance Window:

11.3.7 SR1 Firmware Upgrade

CANADA - CA CDT: 7/Nov/22 09:00:00 PM

EMEA - GMT: 7 and 8/Nov/22 07:00:00 PM

EUN - GMT: 7/Nov/22 08:00:00 PM

NAMER - US ET: 7 to 17/Nov/22 08:00:00 PM

Japan - JST: 16 and 17/Nov/22 09:00:00 PM

APAC - AEST: 7 and 8/Nov/22 08:00:00 PM

NAMER customers are upgraded over that window

Information:

Cisco MPP Firmware Upgrade to 11.3.7SR1

Affected Models:

Cisco MPP 6800, 7800, and 8800 Series

What’s Changing:

MPP Firmware Upgrade 11.3.7 → 11.3.7SR1

Upgrade Details:

Following defects are fixed in this new release

CSCwb65913: ICE: Phone crashes when STUN server is not reachable due to port block
CSCwc75949: 8832 intermittently mutes and unmutes the microphone without user intervention
PSIRT-0679991334/CSCwc78400: Command injection during PRT file generation
PSIRT-0679991334/CSCwc78413 Stored XSS via packet capture filename
PSIRT-0679991334/CSCwc78427 Secure data partition is world readable and writable
PSIRT-0679991334/CSCwc78405 Privilege escalation to root user via continually executing script
CSCwb65732: Camera LED is still on after hang up the video call
CSCwb92297: 78xx VID 20 E2M, then back to E fail
CSCwc08931: Cisco 8851 MPP Phone with Cisco 561 USB headset is randomly crashing
CSCwc54182: When sending an activation request, stop retries after a number of failures

End User Requirements:

WxC VAR/SP – Devices will update automatically during their nightly resync window.

WxC Carrier - Reboot the devices after the maintenance activity.

Documentation

MPP Release Notes

Cisco MPP Firmware Upgrade - Release 11.3.7

This table lists the changes with the Firmware Upgrade.


Service Platforms:	Webex Carrier & Webex Calling VAR / SP
Markets:	NAMER, CANADA, EMEA, APAC, JAPAN
Maintenance Window: 11.3.7 Firmware Upgrade	CANADA - CA CDT: 7/July/22 09:00:00 PM EMEA - GMT: 7/July/22 07:00:00 PM EUN - GMT: 7/July/22 08:00:00 PM NAMER - US ET: 7/July/22 08:00:00 PM JAPAN - JST: 7/July/22 09:00:00 PM APAC - AEST: 7/July/22 08:00:00 PM
Information:	Cisco MPP Firmware Upgrade to 11.3.7
Affected Models:	Cisco MPP 6800, 7800, and 8800 Series
What’s Changing:	MPP Firmware Upgrade 11.3.6 → 11.3.7
Upgrade Details:	Add HTTP proxy(s) Support (WxC & WxC Carrier) Protect call records visible in call stats when user password set (WxC & WxC Carrier) STIR/SHAKEN visual confirmation on devices – Only works when PSTN provider supports the feature (WxC & WxC Carrier) MPP enable ICE compatible with CUBE 17.x (WxC Only) Enabling the existing User Menu option to Factory Reset an MPP without the Administrative password. (WxC Only)
End User Requirements:	WxC VAR/SP – Devices will update automatically during their nightly resync window. WxC Carrier - Devices should be rebooted after the maintenance activity date.
Documentation	MPP Release Notes 6800 Release Notes 7800 Release Notes 8800 Release Notes

Cisco VG400 minimum firmware updates

This table lists the changes with the Cisco VG400 Firmware Release 17.6.3a:


Service Platforms:	Webex Carrier & Webex Calling VAR / SP
Markets:	NAMER, CANADA, EMEA, APAC, Japan
Maintenance Window: 17.6.1 Firmware Upgrade Available	CANADA - CA CDT: 6/August/22 09:00:00 p.m. EMEA - GMT: 6/August/22 07:00:00 p.m. EUN - GMT: 6/August/22 08:00:00 p.m. NAMER - US ET: 6/August/22 08:00:00 p.m. Japan - JST: 6/August/22 09:00:00 p.m. APAC - AEST: 6/August/22 08:00:00 p.m.
Information:	Cisco VG400 17.6.3a firmware in now available on August 7, 2022. Customer's must upgrade to the 17.6.3a firmware at their earliest convenience.
Affected Models:	Cisco VG400 ATAs for Webex Calling
What’s Changing:	Cisco VG400 ATAs Upgrade 17.5.1 → 17.6.3a. The 17.6.3a becomes the new minimum firmware for the VG400.
Upgrade Details:	Follow the instructions contained here:Configure Your Cisco Voice Gateway-VG400 ATA in Control Hub
End User Requirements:	WxC VAR/SP – Customer’s must manually upgrade their VG400 devices at the earliest. WxC Carrier - Customer’s must manually upgrade their VG400 devices as soon as possible. Download the vg400 firmware vg400-universalk9.17.06.03a.SPA.bin from Cisco software download site at https://software.cisco.com/download/home.
Documentation	VG4x0 Release Notes