MPP Phone Menu User Experience Updates

This table lists the changes in the user menu options.

Service Platforms: Webex Calling
Markets: NAMER, CANADA, EU/EUN, AU, JAPAN
Maintenance Window:

April 19 – 20, 2022

CANADA - CA CDT: 19/April/2022 - 8:00:00 PM

NAMER - US ET: 19/April/2022 - 8:00:00 PM

EMEA - GMT: 19/April/2022 - 8:00:00 PM

JAPAN - JST: 20/April/2022 - 9:00:00 PM

APAC - AEST: 20/April/2022 - 9:00:00 PM

Information: Phone User Menu updates
Affected Models:

IP Phones

MPP 68xx Series 6821, 6841, 6851, 6861,

MPP 78xx Series 7811, 7821, 7841, 7861

MPP 88xx Series 8811, 8841, 8845, 8851, 8861, 8865

What’s Changing: The Phone User Interface Menu on MPP is being updated to remove the user’s ability to set phone parameters that are being configured by the Device Settings Feature in Control Hub
Change Details:

User Preferences Menu/Call Preferences sub-menu

  1. Voice Mail Number – This parameter will be read-only.

  2. Call Waiting – The user can enable/disable call waiting.

  3. Secure Call – This parameter will be removed from the menu.

  4. Auto Answer Page – This parameter will be removed from the menu.

  5. Dial Assistance – This parameter will be removed from the menu.

User Preferences Menu/Screen Preferences sub-menu

  1. Screen Saver – This parameter will be removed from the user menu.

  2. Screen Saver Settings – User access to this menu is removed.

  3. Backlight Timer – This parameter is removed from the menu.

  4. Wallpaper – This parameter is removed from the menu.

User Preferences Menu/Attendant Console Preferences sub-menu

  1. Display Mode – This parameter will be read-only.

  2. BLF List – This parameter will be removed.

Network Configuration Menu/Ethernet Configuration sub-menu

  1. 802.1x - This menu and contents will be read-only.

  2. CDP – This parameter will be removed from menu.

  3. LLDP-MED – This parameter will be removed from menu.

  4. VLAN – This parameter will be removed from menu.

  5. VLAN-ID – This parameter will be removed from menu.

  6. PC Port VLAN ID – This parameter will be removed from menu.

Network Configuration Menu/WiFi Configuration sub-menu

  1. WiFi Enable – This parameter will be read-only .

  2. WiFi Profile – This menu will be read-only.

  3. WiFi Status – This menu data will be read only.

Network Configuration Menu/Web Server sub-menu

Web Server – This parameter will be read-only

Device Administration/Date/Time sub-menu

This sub-menu will be removed

“Recents” softkey is added to 2and softkey page after Contacts softkey

End User Impacts: Devices will update automatically during their nightly resync window.

Cisco ATA device firmware updates

This table lists the changes with the Cisco ATA 11.2.2SR1 Firmware Upgrade:

Service Platforms: Webex Calling, Carrier, SP, VAR
Markets: NAMER, CANADA, EMEA, APAC, Japan
Maintenance Window:

CANADA - CA CDT: 6/June/2022 - 9:00:00 p.m.

NAMER - US ET: 6/June/2022 - 9:00:00 p.m.

EMEA - GMT: 7/June/2022 - 9:00:00 p.m.

Japan - JST: 8/June/2022 - 9:00:00 p.m.

APAC - AEST: 8/June/2022 - 9:00:00 p.m.

Information:

The Webex Calling CPE Engineering Team will be staging new Cisco ATA 191/192 Firmware for device downloads.

Affected Models:

Cisco ATA 191 / 192 ATAs with Multiplatform Firmware
What’s Changing:

Cisco ATA 191 / 192 with Multiplatform Firmware – Upgrade
New Features:

Firmware Upgrade from 11.2.1 --> 11.2.2SR1

  1. Added Capability for Remote PRT Generation

  2. Added Capability to Send Call Stats via SIP msg

  3. Ethernet bridge port mode VLAN fix

  4. Support DNS Name Authority Pointer (NAPTR)

  5. Increase support for up to 6 NAPTR records and 12 SRV records in a DNS query

End User Requirements

Webex Calling Carrier - End Users must resync or manually reboot their Cisco ATA 191 / 192 ATAs for the config changes to be applied.

Webex Calling SP, VAR - Cisco ATA 191 / 192 ATAs will update after their scheduled nightly sync.

Release Notes Cisco ATA 191/192 Multiplatform Analog Telephone Adapter - ATA 190 series Analog Telephone Adapater

Cisco MPP Firmware Upgrade - Release 11.3.7

This table lists the changes with the Firmware Upgrade.

Service Platforms: Webex Carrier & Webex Calling VAR / SP
Markets:

NAMER, CANADA, EMEA, APAC, JAPAN

Maintenance Window:

11.3.7 Firmware Upgrade

CANADA - CA CDT: 7/July/22 09:00:00 PM

EMEA - GMT: 7/July/22 07:00:00 PM

EUN - GMT: 7/July/22 08:00:00 PM

NAMER - US ET: 7/July/22 08:00:00 PM

JAPAN - JST: 7/July/22 09:00:00 PM

APAC - AEST: 7/July/22 08:00:00 PM

Information:

Cisco MPP Firmware Upgrade to 11.3.7

Affected Models:

Cisco MPP 6800, 7800, and 8800 Series

What’s Changing:

MPP Firmware Upgrade 11.3.6 → 11.3.7

Upgrade Details:

Add HTTP proxy(s) Support (WxC & WxC Carrier)

Protect call records visible in call stats when user password set (WxC & WxC Carrier)

STIR/SHAKEN visual confirmation on devices – Only works when PSTN provider supports the feature (WxC & WxC Carrier)

MPP enable ICE compatible with CUBE 17.x (WxC Only)

Enabling the existing User Menu option to Factory Reset an MPP without the Administrative password. (WxC Only)

End User Requirements:

WxC VAR/SP – Devices will update automatically during their nightly resync window.

WxC Carrier - Devices should be rebooted after the maintenance activity date.

Documentation

MPP Release Notes

6800 Release Notes

7800 Release Notes

8800 Release Notes

MPP Webex Aware Onboarding Annoucement

This table lists the changes with the MPP Webex Onboarding Update.

Service Platforms: Webex Calling
Markets: All Webex Calling Regions
Announcement Date: August 1, 2022
Information: Issues with MPP devices connecting to Webex Platform
Product Family:

Cisco MPP 6800/7800/8800 Series

Details:

In April 2022, a platform enhancement was released that allowed the Webex Calling registered MPP devices to onboard and connect with the Webex Platform and enabled a few Serviceability requests (Reboot and Report Problem). This Webex Onboarding feature was the first step in providing additional Webex features to these MPP devices. These Webex features include Webex Unified Call History, Webex Directory Search and Webex Meetings including One Button to Join notifications.

As part of the feature deployment, we’ve noticed a significant number of devices that are not onboarding with the Webex Platform. These devices are not onboarding due to one of the following issues:

  1. The required domains that is used by the MPP device to communicate with the Webex Platform are blocked by the end-customer's firewall.

  2. End-users have not activated their Webex User account. The Webex platform sends an activation email to the email address entered for the Webex User.

To enhance the capabilities of the MPP devices, we ask that customers ensure that these errors are resolved within their organization.

For issue 1

The required domains are documented in the IP Subnets for Webex Calling Services table as shown in the Webex Calling Port Reference Guide.

For issue 2

Administrators can see the number of users who are not verified within their organization in the Onboarding section of the Control Hub overview page. .

See the Bulk Send Activation Emails in Control Hub article for instructions on how to resend the activation email to users, if they are not verified. The following email is sent to the user’s email account:

Ensure that users complete the process by selecting the Activate button in the email to activate their Webex User account.

Cisco VG400 minimum firmware updates

This table lists the changes with the Cisco VG400 Firmware Release 17.6.3a:

Service Platforms: Webex Carrier & Webex Calling VAR / SP
Markets: NAMER, CANADA, EMEA, APAC, Japan

Maintenance Window:

17.6.1 Firmware Upgrade Available

CANADA - CA CDT: 6/August/22 09:00:00 p.m.

EMEA - GMT: 6/August/22 07:00:00 p.m.

EUN - GMT: 6/August/22 08:00:00 p.m.

NAMER - US ET: 6/August/22 08:00:00 p.m.

Japan - JST: 6/August/22 09:00:00 p.m.

APAC - AEST: 6/August/22 08:00:00 p.m.

Information:

Cisco VG400 17.6.3a firmware in now available on August 7, 2022. Customer's must upgrade to the 17.6.3a firmware at their earliest convenience.

Affected Models: Cisco VG400 ATAs for Webex Calling
What’s Changing: Cisco VG400 ATAs Upgrade 17.5.1 → 17.6.3a. The 17.6.3a becomes the new minimum firmware for the VG400.

Upgrade Details:

Follow the instructions contained here:Configure Your Cisco Voice Gateway-VG400 ATA in Control Hub

End User Requirements:

WxC VAR/SP – Customer’s must manually upgrade their VG400 devices at the earliest.

WxC Carrier - Customer’s must manually upgrade their VG400 devices as soon as possible.

Download the vg400 firmware vg400-universalk9.17.06.03a.SPA.bin from Cisco software download site at https://software.cisco.com/download/home.

Documentation

VG4x0 Release Notes