Release Notes for Cisco Video Phone 8875 on Webex Calling or BroadWorks
These release notes are for Cisco Video Phone 8875 deployed on Cisco BroadWorks or Webex Calling.
Check these release notes to see the latest information about improvements we have made and issues we have resolved.
If you deploy the phone to BroadWorks, make sure that you use Cisco BroadWorks 24.0 or a later version.
October 31, 2024
The PhoneOS Release 3.2(1) delivers the following new features and enhancements:
Voice feedback helps people with vision problems to use their phone. When enabled, a voice prompt helps you navigate the phone screen and use or configure phone features.
The voice also reads out incoming caller IDs, touchable area information, screen summary, virtual keyboard keys,hard keys, and softkey information.
To have a better visual experience, you can customize the font size when the phone is taken out-of-box. The customization of the font size does not change few of the texts, such as the texts on the phone header, some descriptional small texts, large text on the phone Home screen, texts in the softkey bar. If key expansion module is connected to a phone, font size of the text in KEM also changes during this customization.
For more information on configuring voice feedback on the phones registered to Cisco BroadWorks or Webex Calling, see Configure voice feedback.
For more information on configuring from phone, see Voice feedback (accessibility).
For information on font change, see Customize font size on your phone.
The phones now support Cisco Headset USB-C Adapter for the connection with Cisco wireless headsets.
For more information, see Cisco Headset USB Adapter.
Phone can now be enabled with Automatic Call Distribution (ACD) features. This phone acts as a call center agent's phone and can be used to trace a customer call, to escalate any customer call to a supervisor in emergency, to categorize contact numbers using disposition codes, and to view customer call details.
For more information, see Configure call center agent phone.
When you're on an active audio or video call, you can record it. You might hear a notification tone as you record the call. During a recording, you see different icons in different recording state. For example, when your admin sets the recording state as On Demand with User Initiated Start, you see Record, and the icons such as Pause Record,Stop Record, Resume Record icons. For more information, see Record an active call.
You can set up multicast paging to allow the users to page to phones. The page can go to all phones or a group of phones in the same network. Any phone in the group can initiate a multicast paging session. Only the phones that listen for the paging group can receive the page.
In addition, you can configure the phones to receive pages from an XML server to optionally display an image or other UI elements. With this feature, you can invoke the XML service from multicast paging.
For more information about the feature, go to the following links:
The enhancements for the Hot Desking feature include the following:
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Hybrid working users can sign in to Hot Desking enabled phones through either Webex App or a web browser on their mobile devices.
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Administrators can extend user bookings or terminate them on Control Hub.
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The phones can be provisioned as hot-desk-only mode. Only emergency calls are supported on these phones. Users are required to sign in with their Webex account to use the full features.
For more information, go to the following links: .
For phones on BroadWorks, administrators can add XML applications and assign softkeys or line keys with XML applications for easy access.
For the supported XML objects, URIs, and configurations, see the following links:
You can install a Custom Device Certificate (CDC) by using one of the following methods:
- Manual installation by uploading the certificate from phone web page.
The certificate typically contains a private key and password associated with it.
- Auto installation by a Simple Certificate Enrollment Protocol (SCEP) server.
You can configure the SCEP parameters by using one of the following methods:
- Phone web page
- XML provisioning
- DHCP option 43
The certificate can be installed for the wired and wireless network with 802.1x authentication.
On the phone web page, you can check the installation status of the certificate, view details of the installed certificate, and remove the installed certificate.
On the phone or phone web page, you can select the certificate type (Manufacturing or Custom) for the 802.1x authentication in wired/wireless network environment.
For more information about the feature, go to the following links:
If you don't configure the user/admin password on the phone, the phone UI and phone web page will display the no password warning. For security concerns, we recommend to set up the password after the phone's first registration or a factory reset.
In addition, you can't submit the changes from the phone web page until the password is configured.
For more information about the feature, go to the following links:
Both WPA3 Personal and WPA3 Enterprise authentication methods are now supported for secure Wi-Fi connections.
For more information, see Cisco IP phone security.
- Busy lamp field (BLF)
- Call forward
- Call history
- Call park
- Call pickup
- Conference
- Contacts
- Do not disturb (DND)
- Programmable line key
- Speed dial
- Voicemail
- Webex unified directory search (DSS)
April 3, 2024
Firmware Release 2.3(1)SR1 delivers the following enhancement:
SRTP rollover counter (ROC) configuration
If the feature is enabled, the ROC will be reset after a re-keying occurs without SSRC/IP/Port changes.
By default, this feature is disabled. To enable this feature on the phone administration web page, use the parameter RX ROC Reset on Re-Key under the section RTP Parameters from .
For more information about the feature, see Enable RX ROC reset.
February 1, 2024
Firmware Release 2.3(1) delivers the following new features and enhancements:
UX enhancements of multiple calls
The phone now supports the following User Experience (UX) enhancements for the multiple calls relevant scenarios:
- The new item "Call bar" now displays at the bottom of the phone screen when the phone has any call(s).
If the phone has multiple calls, "Call bar" can display the count of the current calls on the phone (including all lines).
- "Call bar" displays specific icons for incoming, held, and active calls. It also displays the count of each type of calls.
Users can tap or swipe up on the bar to enter the calls list for further actions as needed.
- The calls list displays calls of all lines in chronological order.
Users can directly answer, decline, or ignore calls from the calls list.
- The calls in the calls list can be sorted by each line by toggling on Sort by line.
- On the in-call screen, the soft button New call now always displays. Before the release, the button only displays when users hold an active call.
- On the phone with multiple lines, the phone home screen can display the count of the remaining calls for each line.
For more information about the feature, go to the following links:
New features for meetings on your phone
This release includes the following new features:
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Active meeting button
The active meeting button appears on the top of the phone screen when you move away from the active meeting screen. With this button, you can easily return to the meeting from the Home page.
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Video layout
You are able to change the video layout in a meeting by selecting any of the available layouts: Focus, Overlay, Stack, Grid, and Prominent.
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Selfview button in hybrid meetings
The Selfview button is moved to
. -
Participants button
When in a meeting, the Participants button shows the count of participants. The Participants button has been moved to
. -
The Calendar page shows the count of scheduled meetings for the day.
For more information about the feature, go to the following links:
- Check and join a Webex meeting on your phone
- Return to the active meeting
- Mute or unmute yourself during a meeting
- Turn your video stream on or off during a meeting
- Change video layout during a meeting
Screen Zooming in conference or meeting
Your phone now supports to use the zooming feature to enable you to can see the sharing or video more clearly.
The zooming feature is available when you're in a meeting or on a video conference call.
For more information about the feature, see Zoom in and out in a conference or meeting.
Out-of-box firmware upgrade
At present, no such upgrade is enforced. This software release introduces the capability for future needs. The following description explains how it will work if utilized in the future.
Out-of-box firmware upgrade feature potentially resolves onboarding issues caused by lower firmware version on the phone.
Upon initial onboarding, if the phone fails to register with any calling system through Zero Touch Provisioning, an automatic firmware upgrade will start to install the minimum required firmware version. Once the update process is complete, the phone will reboot and continue the out-of-box provisioning process.
See the following list for the specific conditions that trigger an auto firmware upgrade:
- The phone is in the initial onboarding process
- The phone has failed to register through DHCP or DNS-SRV
- The phone's MAC address isn't provisioned in CUCM server or Cisco Device Activation (CDA) service
- CDA service has identified that the phone is running a firmware version that is lower than the required one
Changes in the Settings menu
This release includes the following changes in user experience:
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About this device
The phone's IP addresses are available in
. -
Network settings menu
The Network settingsmenu has been restructured. Some of the menu items are repositioned, such as alternate TFTP, DHCP.
For more information about network settings, see Configure the network settings on your phone.
Voicemail configuration
The Voice Mail Enable parameter is added to the phone administration web page. This parameter enables the administrator to turn on or off the voicemail feature on phone lines. By default, this parameter is set to Yes.
For more information about this parameter, see Configure voicemail settings.
Enhancement for group pickup notifications
This enhancement is for the primary line on phones that are registered with Webex Calling.
In addition to the existing BLF notifications, incoming calls to a group also alert group members with the handset LED indicator and ringtone.
For the primary line on the phone, the handset LED flashes red and ringtone plays for incoming calls to other members in the group. The ringtone notification changes with phone statuses, such as idle or on a call.
On the phone administration web page, the new parameter User ExternalID is added to . The phone gets the User External ID from the Webex Calling server. The populated ID must be matched with that on the server. Otherwise, the notifications don't work for group pickup calls. Administrators can use this information for troubleshooting.
Other improvements in user experience
This release also incorporates various refinements in the phone user interface including, but not limited to, changes in feature icons, pop-up messages, screen color tones.
August 17, 2023
Firmware Release 2.2(1) delivers the following new features and enhancements:
Quick access to speed dials
You can now call out the speed dial list with a finger swap down from the top of the phone screen. All your speed dials can be found on both the pull-down list and the Speed dials tab. The Shortcuts tab no longer contains BLF shortcuts with speed dial.
On a phone with multiple lines configured, you can choose a specific line to call a speed dial number. If you don't specify a line, the primary line will be used to make the call.
For more information about this feature, see Use speed dials on your phone.
Active call bar
If you move away to other screen during an active call or meeting, you can see an active call bar at the bottom of the phone screen. The active call bar appears as a green bar on the call hold screen, different from showing the active call duration on other screens. Tapping or swapping up on the bar brings you back to the active session.
The active call bar isn't available on the conference participant list.
For more information about this feature, see Return to the active call or meeting.
No password warning
The phone now displays the No password provided
warning on both the phone screen ( ) and the phone web page when there is no password set for the user and administrator.
To enable this feature from the phone administration web page, use the Display Password Warnings parameter under System Configuration section from .
For more information about the feature, go to the following links:
Factory reset with SIP-Notify
You can initiate a factory reset of a phone when the phone is deleted from server. Once deleted by the administrator, phone will receive SIP-NOTIFY message with event:factory-reset and performs factory-reset accordingly.
May 11, 2023
Firmware Release 2.1(1) delivers the following new features and enhancements:
Meeting features
In this release, we deliver the following features and enhancements:
- Your phone supports joining meetings that require a meeting PIN. When you join a PIN-protected meeting on the phone, you're prompted to choose your role and enter the PIN code.
- The participant list shows the participants with their roles and the video and audio status. The invitees that aren't present are listed in the lower part of the list.
- The audio mute status is now synchronized across multiple devices, including the phone, connected headset, and Webex App. This ensures that the user's audio status remains consistent across all devices when they join a meeting with the phone.
- In addition to using the camera shutter, you can also use the on-screen Stop video and Start video buttons to turn your video stream on and off during a meeting.
- The meeting recording indicator displays on the header of the meeting screen. When the meeting is being recorded, you can see . means that the recording is paused.
These features don't require additional administration configuration. For more information about how to use these features, go to the following links:
- Join a scheduled Webex meeting with your phone
- Turn your video stream on or off during a meeting
- Mute or unmute yourself during a meeting
Participants list on conference calls
The Participant button on the conference screen allows the host and the participants to access the participant list. The host who has added people to the call can remove their invitees from the call. The participants can only view who else is on the call.
The Participants button is initially available to the host only. Administrators can configure the programmable softkeys to enable participants to view the attendee list.
To enable participant phones to get the participant list, use the Callinfo Subscribe parameter under on the phone administration page.
To configure the Participants button, configure the Connected Key List and Hold Key List fields in Programmable Softkeys under .
For more details about this feature, go to the following links:
New supported languages and soft keyboard for multiple languages
Your phone now supports locales in Arabic, Hebrew, Japanese, Korean, and Traditional Chinese. The latest locale installer is available on the Cisco Software Download site.
Multilingual soft keyboards are available on the phone when the system language is set to a language other than English. Users can easily switch between the English keyboard and the system-language keyboard.
For more information about the soft keyboard, see Soft keyboard on your phone.
March 20, 2023
Hot Desking
The Hot Desking feature is generally available with Firmware Release 2.0(1) since March 20.
Hot Desking allows your organization to make the best use of office space. People using shared workspaces can sign in and book a shared phone for their workday.
For more information about Hot Desking, go to the following links:
January 17, 2023
Firmware Release 2.0(1) delivers the following new feature:
FIPS mode enabling
You can now enable phone with Federal Information Processing Standards (FIPS) compliance. This validation is required after OpenSSL Cisco OpenSSL 7.2.440 is ported to SL 2.0 as secured communication system through cryptography is important.
To enable this feature from the phone administration web page, use the FIPS mode parameter under the Security Settings section from .
October 13, 2022
Cisco Video Phone 8875 is launched with Firmware Release 1.0(1).
For the phone specifications, see Cisco Video Phone 8875 Data Sheet.
Known problems (bugs) are graded according to severity. This article contains descriptions of the following:
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Open bugs of severity 1 to 3
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Resolved bugs of severity 1 to 3
Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time new firmware is released.
Before you begin
You need the following to access the Bug Search Tool:
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An internet connection
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A web browser
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A Cisco.com username and password
1 |
Open the Bug Search Tool. |
2 |
Sign in with your Cisco.com username and password. |
3 |
Enter the bug ID number in the Search for field and press Enter. |
What to do next
For information on how to search for bugs, create saved searches, and create bug groups, select Help on the Bug Search Tool page.
The following list contains the severity 1, 2, and 3 defects that are open for Cisco Video Phone 8875 that run Firmware Release 3.2(1).
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CSCwn05741 Headset should not adjust the connected phone's ringer volume when phone is idle
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CSCwn05749 The session label on phone LCD is incorrect after the call is parked and resumed
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CSCwe05135 Can't recall from local Recents after Webex call park is unparked
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CSCwe04744 Tiny click noise when hold/resume call
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CSCwd24734 8875 phone fails to get camera frame for selfview when user plug/unplugs USB headset frequently
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CSCwc84484 Hybrid join still shows as separate call in Webex App
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CSCwc85681 Special characters in Meeting name are not handled well in 8875
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CSCwc84509 8875 phone has inconsistent results in seeing call history when primary line is duplicated
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CSCwc84523 8875 phone can not join webex meeting via recent calls list
October 31, 2024
Version 3.2(1)
We resolved the following issues in this release:
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CSCwk26243 8875 meeting setup, OBTP not displayed
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CSCwm13883 3-4s delay on voice using OPUS codec when shutter is closed
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CSCwk28719 Echo is being produced when an 56X headset is connected via aux port to the 8875 IP phone
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CSCwm92187 8875 phone doesn't play busy tone locally
April 3, 2024
Version 2.3(1)SR1
We resolved some critical security issues and the following issue in this release:
- CSCwi91697 Back Light Timer Value is Ignored on PHONEOS 2-2-1, PHONEOS 2-3-1
February 1, 2024
Version 2.3(1)
We resolved the following issue in this release:
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CSCwi34683 PHONEOS 2-2-1 // Wi-Fi options not available after registering using POE
August 17, 2023
Version 2.2(1)
We resolved the following issues in this release:
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CSCwc84493 8875 Phone screen has green stripe and mosaic during poor network condition
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CSCwe05141 Monitored user is always in use state after hotel guest in successfully
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CSCwe05145 The BLF state for monitored user is incorrect after hotel guest login and reboot
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CSCwd24887 Incoming CLI Restricted calls to 8875 phone shown as blank entries in the Recents UI
May 11, 2023
Version 2.1(1)
We resolved the following issues in this release:
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CSCwe02477 Cisco Video Phone 8875 Sensitive Data Accessible via Exposed Interface
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CSCwe05130 Sometimes, need to press home button twice to return to home page
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CSCwc65303 Status for Webex meeting cloud becomes offline in Webex Calling Control Hub for certain 8875 phone
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CSCwd24880 Upgrade In Progress displayed on 8875 for a few hours (hard to reproduce)
January 17, 2023
Version 2.0(1)
We resolved the following issues in this release:
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CSCwd29191 8875 phone takes a long time to activate by using short activation code
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CSCwc84516 Strange character displayed on directory entry if personal address book entry has a space in it
October 13, 2022
Version 1.0(1)
Firmware Release 1.0.1.0001.20 is the initial release and has no resolved bugs.
Download the firmware file from cisco.com and then install the firmware with the phone administration web page or using the command in your web browser.
Before you begin
Obtain your username and password for cisco.com. Firmware downloading requires you to log in to cisco.com.
1 | |
2 |
Choose Video Phone 8875 from the list. |
3 |
Choose Session Initiation Protocol (SIP) Software. |
4 |
In the Latest Release folder, choose 3-2-1. |
5 |
(Optional) Place your mouse pointer on the file name to see the file details and checksum values. |
6 |
Download the firmware file. PHONEOS-8875.3-2-1-0003-28.zip
|
What to do next
Unzip the .zip
file that you downloaded from cisco.com and place the files in the appropriate location on your upgrade server.
Before you begin
Unzip the .zip
file that you downloaded from cisco.com and place the files in the appropriate location on your upgrade server. The appropriate location is the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade.
1 |
Log in to the phone administration web page. The URL for your phone web page is
http://<phone IP address>/admin/advanced .Example: |
2 |
Go to . |
3 |
In the Firmware Upgrade section, enter the load URL in the Upgrade Rule. Follow this format when you enter the load file URL:
Example:
|
4 |
Click Submit All Changes. |
Before you begin
Unzip the .zip
file that you downloaded from cisco.com and place the files in the appropriate location on your upgrade server. The appropriate location is the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade.
In the address bar of your web browser, enter the phone upgrade URL in the following format:
Example:
Specify the |
Phone behavior during times of network congestion
Anything that degrades network performance can affect phone audio and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
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Administrative tasks, such as an internal port scan or security scan.
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Attacks that occur on your network, such as a Denial of Service attack.