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Jun 12, 2020 | view(s) | people thought this was helpful

TelePresence (TP) Endpoints Disconnect after 30 Minutes

It is recommended to allow 70 max forwards on your Cisco Expressway. To determine how to configure this value, please refer to the following link:

TelePresence (TP) endpoints disconnect after 30 minutes

I keep getting disconnected from my Cisco Webex Video Platform session after 30 minutes.

Video endpoints are disconnecting from Cisco Webex Video Platform meetings after being connected for 30 minutes.

Note: CMR Cloud has been renamed to Cisco Webex Video Platform. Some links and text may still refer to CMR Cloud, but information should still apply to the renamed service.

Cause:
TP video endpoints may disconnect 30 minutes into a Cisco Webex Video Platform meeting, if the maximum forwards are configured for less than what Webex requires, which is at least 6.

Solution:
It is recommended to allow 70 max forwards on your Cisco Expressway.


To determine how to configure this value, please refer to the following link:

Not using our recommended value may result in other disconnect interval issues depending on the length of your meetings.

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