If the Webex service does not work as expected after activation, you can run the Cisco Webex Network Test Tool.
How do I access the Cisco Webex Network Test tool?
How do I use the Webex Line Quality Test tool?
How do I use the Media Test tool for Webex?
The Cisco Webex Network Test is performed to check the status of the customer network, specifically for the speed of the network using TCP and UDP, and port connectivity. The logs are used to validate whether the customers current settings are optimal to run Webex services or not.
If the Webex or Webex Telepresence service does not work as expected after activation, you can run the Line Quality Test Tool: The tool verifies that your Internet connection supports the Webex Telepresence service.
Before you begin, make sure that your web browser is Java-enabled and has Java Runtime Environment (JRE) 1.5 or above installed. To run the Line Quality Test tool using Internet Explorer (IE) on a 64-bit Windows machine, make sure that you select the 32-bit version of IE and 32-bit Java Runtime Environment. On a typical Windows 7 64-bit machine, IE displays two entries in the Start menu. Select Internet Explorer, not Internet Explorer (64-bit).
Note: This tool no longer supports Safari on a Mac; it only supports Firefox (28 and above) and Google Chrome (39 and above).
To use the Cisco Webex Network Test Tool:
- Access the test tool at https://mediatest.webex.com/#/main
- Note: The first time that you run this tool, you may see a popup message that prompts you to run the application. Click Run to enable the Cisco-provided Java applet to run on your PC.
- Select how your device is connected, then click Start Testing.
- The tool performs a series of tests to determine available bandwidth, ability to connect to the Webex Telepresence data center, and firewall compatibility, and conducts a test simulation.
- Note: To run more comprehensive tests, click Additional options and check the Run comprehensive tests box.
- The tool displays each step of the test and shows what the results of each test are. To see detailed test progress information, click More Details.
- Note: For tests that are not successful, the tool displays the issues that were discovered and actions to take to resolve these issues. After you take action to resolve the issues, run the tool again.
- After the test has completed, the tool displays the results, including the expected video quality. If the tool finds issues related to the network connection, it displays a notification that you can click to get additional details.
- Optional; do one of the following:
- To run the test using an alternate data center, or to run a comprehensive test, click Retest.
- To provide more information and submit the results for support review, click Copy Results to Clipboard, then paste the information into an email. Enter the required information, including your name, contact phone number, contact email, and company name, then send it to a support representative.
If your test gets stuck during the testing process, then it’s possible your anti-virus client may be blocking the test from occurring. Be sure to temporarily disable the network security features within your Antivirus client, then re-run the test. You may also need to restart your browser.