Where Do I Find Support for Webex?

Where do I find support for Webex?

Where do I open a support case for Webex issues?

How do I send feedback to Cisco for the Webex App?

How do I access the Partner Community Forum for Webex?

Where do I find FAQs for Webex?

Webex Support Contact

Webex Mobile Support

Webex Phone Support

  • US Toll Free: 1-844-772-7524
  • International Direct Dial: 1-408-906-1107
  • Not in the US? Go to https://help.webex.com to find your support number.
Webex Mobile App Support

From iPhone or iPad:
  1. Tap your Profile Picture, then tap Submit Feedback.
  2. Select OK on the disclaimer.
  3. Complete the New Support Ticket form, then select Submit.
From Android:
  1. Tap your Profile Picture, then tap Settings.
  2. Tap Submit Feedback.
  3. Complete the New Support Ticket form, then select Submit.
Note: If your mobile device is paired with a SX10N (QuickSet) endpoint, your support case will include information that allows support to gather logs from the endpoint.

Webex Desktop Support

From Webex for Windows:
  1. Click on your Profile Picture in the left navigation panel.
  2. Select Help > Send Feedback.
  3. Complete the New Support Ticket form, then click Submit.
From Webex for Mac:
  1. Select Help from the top navigation.
  2. Select Send Feedback.
  3. Complete the New Support Ticket form, then click Submit.
From Webex for the Web:
  1. Click on your Profile Picture in the left navigation panel.
  2. Go to Help > Send Feedback.
  3. Complete the New Support Ticket form, then click Submit.
Webex Admin Support

To get online help from Control Hub:
  1. Go to the Control Hub at https://admin.webex.com
  2. Click on your Profile Picture at the bottom left corner of the page
  3. Click Help to access online help.
Note
  • Logs are sent when you select Send Logs, Upload logs or Send Feedback, so this is the best way to report issues.
You can also visit the Webex status page. See the current status of the app and subscribe for automatic alerts whenever service affecting events happen: http://status.webex.com/

Support for Webex:

Webex Community Forum:

Webex Partner Community:

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