Enable barge-in for users

1

Sign in to Control Hub.

2

Go to Management > Users.

3

Select a user and click Calling.

4

Go to the Between-user permissions section, and then select Barge in.

5

Turn on the toggle to allow other users to add themselves to this user's ongoing call.

6

Check Play a tone when this user Barges In on a call if you want to play a tone to others when this user barges in on their call.

The Play a tone when this user Barges In on a call setting doesn't apply to the supervisor barge-in functionality of Webex Calling Call Queue and Customer Assist. Even if you enable this option for a supervisor, the system doesn't play the notification tone to the agent when a supervisor barges in on their call queue call.

If you want to play a tone to an agent when a supervisor barges in on their call, you can enable it through ‘Notification tone for agents’ settings. For more information, see the Create a queue section in Call Queue or Webex Calling Customer Assist.

7

Click Save.

Enable barge-in for workspaces

Before you begin

Ensure workspaces have a professional license assigned. To find out more about the features that are available with workspace licenses, see Features available by license type for Webex Calling.

1

Sign in to Control Hub.

2

Go to Management > Workspaces.

3

Select a workspace and click Calling.

4

Go to the Workspace Permissions section and then select Barge in.

5

Turn on the toggle to allow others to add themselves to this workspace's ongoing call.

6

Check Play a tone when this workspace Barges In on a call if you want to play a tone to others when this workspace barges in on their call.

7

Click Save.