Barge in on someone's phone call
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With the barge-in feature, you can drop in on an active call, essentially creating a three-way call. Use this tool to monitor or speak with a customer and agent at the same time.
1 |
Enter *33 on your phone. If set up this way, you'll hear a tone letting you know that the system recognizes the access code. |
2 |
Enter the phone number of the person whose call you want to barge in to. When connected, you're in a three-way call. |
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