Manage Service Requests for Your Cisco Webex Site

Site administrators can automate the response process when users request Cisco Webex Meetings services.

Service Request Options

Option

Description

Approve requests from these email domains

Use this option to automatically accept requests from a domain. Enter the URL here in this format:

webex.com

You can use an asterisk to indicate that any characters can be substituted for a portion of the domain name:

*.webex.net

To specify multiple domains, separate each domain with commas (but no spaces).

webex.com,*.webex.net,webex.org

Reject requests not from these email domains

Use this option to automatically reject requests that do not originate from a certain domain. Enter the domain from which you accept requests in this format:

webex.com

You can use an asterisk to indicate that any characters can be substituted for a portion of the domain name:

*.webex.net

To specify multiple domains, separate each domain with commas (but no spaces).

webex.com,*.webex.net,webex.org

All site administrators

Select this option to have all requests that are automatically rejected sent to all site administrators for consideration.

Selected site administrators

Select this option to have all requests that are automatically rejected sent to a specific site administrator for consideration. Then enter the email address of that site administrator in the box.

Process Service Requests

This procedure is for Enterprise Edition sites only. If you enabled the option to allow users to request more services, use this procedure to accept or reject service requests.

    1Sign in to Webex Site Administration and go to Site Information.
    2On the Site Information page, select the New privileges requests link.

    This link appears only if one or more users who have an account on your site have requested host privileges for an extra service.

    3In the Service Requested section, select the check box for each service requests that you want to handle.
    4Select Accept or Reject. Site Administration sends an email message to the person who requested the service indicating if it was approved or rejected.

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