Webex Meetings Desktop App and Productivity Tools Installation Matrix WBS39.10

For manual install (go to Downloads on the Webex site)

Desktop App

Yes

Productivity Tools

Yes

Mass deployment (new install or upgrade)

Desktop App

Yes*

Productivity Tools

Yes*

Automatic updates

Desktop App

No

Productivity Tools

No

Join Meeting (auto download/install)

Desktop App

No

Productivity Tools

Not Applicable

New users without the Webex Meetings pre-meeting or in-meeting desktop app or Productivity Tools

Desktop app is automatically installed on Windows and Mac when joining or starting a meeting.

Productivity Tools is mass deployed.

Desktop app is automatically installed on Windows and Mac when joining or starting a meeting.

User can install or mass deploy Productivity Tools.

The pre-meeting app is required and is automatically installed as it is a part of the Desktop app package.

So, if the customer doesn't mass deploy, the pre-meeting app will be installed automatically. The versions of the pre-meeting app may vary, based on the site where the meeting was hosted.

Users with Microsoft Outlook plugin or Outlook plugin + desktop app (WBS33.x-WBS39.9)

Starting with the WBS39.10 update, IT administrators must deploy both the Webex Meetings desktop app and Webex Productivity Tools to retain Microsoft Office integrations. Separate desktop app and Productivity Tools packages are available from the Downloads page on your Webex site.

Keep, Automatically upgrade Webex Productivity Tools when new versions are available unchecked in the Webex Site Administration or Webex Control Hub, to allow Productivity Tools to stay on version WBS39.10. IT administrators will then have to deploy the supported version of Productivity Tools on a regular basis.

IT administrators can choose to automatically upgrade Productivity Tools if their users are in a Windows environment.

Solution 1 (Recommended):

Check Automatically upgrade Webex Productivity Tools when new versions are available in Webex Site Administration or Webex Control Hub.

Outlook integrations and desktop app are kept after the upgrade.

Solution 2:

Mass deploy both the Webex Meetings desktop app and Webex Productivity Tools to retain Microsoft Office integrations. Separate desktop app and Productivity Tools packages are available from the Downloads page on your Webex site.

Solution 3:

User can go to the Downloads page on your Webex site and manually install the separate Webex Meetings desktop app and Productivity Tools packages.

The pre-meeting desktop app is required, but it can be hidden using a parameter. See the IT Administrator Guide for Mass Deployment of the Cisco Webex Meetings Desktop App for information.

The pre-meeting desktop app is controlled by the same setting as in-meeting desktop app, so both will remain on the same version.

Installing either the Webex Meetings desktop app or Productivity Tools package will uninstall the previous version of the desktop app.

Users with the previous version in-meeting desktop app, but without the Microsoft Outlook plugin and pre-meeting desktop app

Solution 1 (Recommended):

Mass deploy the Webex Meetings desktop app package, which includes both the pre-meeting and in-meeting experiences. The desktop app package is available from the Downloads page on your Webex site.

Solution 2:

Upgrade your site to WBS39.10. Once you start or join a Webex meeting on a WBS39.10 site, the Webex Meetings desktop app package will automatically install. The package includes both the pre-meeting and in-meeting experiences.

Solution 1 (Recommended):

Mass deploy the WBS39.10 Webex Meetings desktop app package, which includes both the pre-meeting and in-meeting experiences.

Solution 2:

Upgrade your site to WBS39.10. Once you start or join a Webex meeting on a WBS39.10 site, Webex Meetings will automatically install the pre-meeting app.

Solution 3:

Users can go to the Downloads page on your Webex site and manually install the Webex Meetings desktop app.