To avoid missing calls when you're away from office or your line is busy, set the phone to redirect incoming calls to an alternative phone number.

You can use one of the following call forwarding services on the phones that are deployed on Webex Calling or Cisco BroadWorks:

  • Forward all—Forward all incoming calls to the destination phone number.

  • Forward busy—Forward incoming calls to the destination phone number when the line is busy.

  • Forward no answer—Forward incoming calls to the destination phone number when the call isn't answered.

The icon Call forwarded icon on a line indicates that all incoming calls on this line are redirected to another number. You can also find the destination number near line name or number.

On a phone with a single line, you can directly set up the call forwarding on the line. However, if your phone has multiple lines, the call forwarding setting varies according to your administrator's configurations in the call control system.

If your administrator has configured the Feature Key Sync (FKS) or BroadWorks XSI on your lines, you can redirect incoming calls on a specific line to an alternate number. Otherwise, your call forwarding setting applies to all lines even though you turn on the call forwarding on a designated line.

1

Select More (…) > Forward.

You can also find the softkey when your phone is in an off-hook state.
2

If prompted, select a line where you want to turn on a call forwarding service.


 
The line selection screen displays only when your administrator configures FKS or XSI on your lines and your phone has multiple lines.
3

Select a call forwarding service:

  • Forward all—Forwards all incoming calls to a destination number.
  • Forward busy—Forwards an incoming call to a destination number when the line is busy.
  • Forward no answer—Forwards an incoming call to a destination number when the call isn't picked up after a specified time period or after a specified number of rings.
4

Enter the destination number, and press On to turn on the selected call forwarding service.

If you select Forward no answer, you can see one of the following fields depending on your administrator's configurations:

  • Number of rings—Specifies the number of rings for a no-answer call before call forwarding.

    This field is available when your administrator enables either FKS or XSI.

    Valid values: 0, or a number from 2 to 20.

  • Delay for no answer—Specifies the time that a call rings before call forwarding.

    This field is available when your administrator disables both the FKS and XSI.

5

Press Apply to apply the changes.

If you set the Forward all service, the icon Call forwarded icon and the destination number displays near the line.
6

(Optional) To turn off the call forwarding service, do the following:

  1. Locate and press Forward.

  2. Select the call forwarding service that you enabled.

  3. Press Off.

  4. Press Apply.

7

(Optional) To assign a line key with call forwarding on the phone, do the following:

  1. Press a line key on your phone for at least two seconds.

    If the line key is idle, you can add the call forwarding feature on the line key.

    If the line key has been assigned with another feature, you can replace the configured feature with the call forwarding feature on the line key.

  2. Select Create Call forward or Replace with Call forward.

    You can use the configured line as a shortcut to set up call forwarding services.


     
    If the option doesn't display or you can't assign a feature on the line key, contact your administrator for support.

  3. If you want to remove the configured feature from the line key, press the line key for at least two seconds, select Remove, and confirm it.

On a phone with a single line, you can directly set up the call forwarding on the line. However, if your phone has multiple lines, the call forwarding setting varies according to your administrator's configurations in the call control system.

If your administrator has configured the Feature Key Sync (FKS) or BroadWorks XSI on your lines, you can redirect incoming calls on a specific line to an alternate number. Otherwise, your call forwarding setting applies to all lines even though you turn on the call forwarding on a designated line.

1

Do one of the following actions:

  • On a phone with a single line, swipe on the phone home screen to locate and tap the Call forward Desk Phone 9871 "Call Forwarding" shortcut. shortcut.
  • On a phone with multiple lines, tap More on a line that you want to set the call forwarding, and then tap Call forward.
2

Specify the destination number for one of the following services:

  • Forward all—Forwards all incoming calls to a destination number.
  • Forward busy—Forwards an incoming call to a destination number when the line is busy.
  • Forward no answer—Forwards an incoming call to a destination number when the call isn't picked up after a specified time period or after a number of rings.

    For the Forward no answer service, you can see one of following fields depending on your administrator's configurations:

    • Number of rings—Specifies the number of rings for a no-answer call before call forwarding.

      This field is available when your administrator enables either the FKS or XSI.

      Valid values: 0, or a number from 2 to 20.

    • Forward no answer delay (seconds)—Specifies the time that a call rings before call forwarding.

      This field is available when your administrator disables both the FKS and XSI.

3

Toggle on the call forwarding service for which you configured the destination number.

4

Tap Save to apply the changes.

If you set the Forward all service, the icon Call forwarded icon and the destination number display near the line.
5

(Optional) To turn off the call forwarding service, do the following:

  1. Locate and tap Call forward.

    You can refer to Step 1 for details.

  2. Navigate to the call forwarding service that you enabled, and toggle it off.

  3. Tap Save.

6

(Optional) To assign a line key with call forwarding on the Key Expansion Module (KEM), do the following:

  1. Press a line key on the KEM for at least two seconds.

    If the line key is idle, you can add the call forwarding feature on the line key.

    If the line key has been assigned with another feature, you can replace the configured feature with the call forwarding feature on the line key.

  2. Select Create Call forward or Replace with Call forward.

    You can use the configured line as a shortcut to set up call forwarding services.


     
    If the option doesn't display or you can't assign a feature on the line key, contact your administrator for support.

  3. If you want to remove the configured feature from the line key, press the line key for at least two seconds, select Remove, and confirm it.