See the Webex Meetings Web App Known Issues and Limitations for info on the web app.

Mac Outlook Plugin in the Cisco Webex Desktop App Requires Upgrade to Version 39.5.1

The Webex Mac Outlook plugin doesn’t recognize Webex Meetings in Mac Outlook 16.23 or later for Microsoft Office 365, with the controls still showing Add Webex Meeting when users open an appointment and try to edit it.

To restore this interoperability between the Webex Mac Outlook plugin and Windows Outlook plugin, you must upgrade your Webex Outlook plugin to WBS39.5.1 or later.

For these changes:

• The site administrator must check Automatically link users with this Webex site if their Webex account email address matches their Microsoft Office 365 email address in the Cisco Webex Site Administration’s Configuration > Common Site Settings > Third-Party Integration.

• The administrator must authorize Webex access to Microsoft Office 365 in Webex Site Administration. Select Add New Authorization to start the process.

  

• For more information on deploying and configuring the Cisco Webex Scheduler for Microsoft 365, see Deploy and Configure the Cisco Webex Scheduler for Microsoft 365.

• Ensure the email address that's used in Webex is the same as the Microsoft 365 account, and that the email address is verified in Webex.

For more information on email verification, see:

• Cisco Webex Meetings Email Verification

• Verify an Email Domain in Cisco Webex Site Administration

Known Issues with the Webex Outlook plugin WBS39.5.1

• Interop issue on Personal Room meeting: The Webex Personal Room meeting information can't be deleted when selecting Cancel Webex MeetingWebex Meetings in Mac Outlook if the meeting is created or updated by the Webex Outlook plugin for windows. A workaround for this is to cancel the Outlook appointment.

• Interop issue on PCN meeting: The button still shows Add Webex Meeting when users open the appointment in Mac Outlook if the meeting is created or updated by Webex Windows Outlook plugin. There’s no workaround.

• Schedule on behalf of the issue on MAC outlook version 16.25(19051201): A Mac Outlook defect is identified and it impacts the Webex Scheduler. This Outlook defect was fixed in the Microsoft Office slow channel 16.26 (19053000) and Microsoft Office fast channel 16.27(19060500). This defect is that when an assistant opens another person’s calendar, and tries to create an appointment for that person, the appointment is created for the assistant. The workaround is to upgrade to Mac Outlook 16.26 or later.

Dependencies

Sites that have upgraded to the new Webex Mac Outlook plugin 39.5.1, but don't meet the preconditions receive an error message when trying to update or edit a Webex meeting.

Backward compatibility

This new version doesn’t fix previous meetings that were scheduled by the old Webex Windows or Mac Outlook plugins. The same error message appears when users try to update or edit a Webex meeting.

General Webex Meetings Desktop App Known Issues and Limitations

• After the Webex desktop app is installed, there are two items in the Windows application list. Selecting either for uninstallation removes both of them.

• After users start a meeting from desktop app, there are two Webex icons on the task bar. These will be merged later.

• The user interface display may appear distorted after DPI is change on Microsoft Windows. To correct it, sign out of Windows and sign in again.

• Scheduling in Microsoft Outlook with an account set up from Google Calendar isn’t supported.

• The desktop app can only read the meeting list when Microsoft Outlook is installed and logged in. Mac users must configure their Outlook account email address and password the first time they use the application.

• For Windows 7 and Outlook 2016 users, the desktop app may not be able to scrape the meeting list from the Outlook calendar because Windows 7 doesn’t have some library files that Outlook 2016 needs. See the Microsoft website to download the Visual C++ Redistributable Packages. Windows 7 and Outlook 2013 don’t have this issue.

• Windows users may receive a MAPI error when the desktop app attempts to read the meeting list from the Outlook calendar. Exit the Outlook application and restart.

• When users try to start or join Webex Meetings which require authentication on a different site, the meeting application will redirect user to the browser first. Cisco and Cisco Webex Events (classic)Webex Training users are also redirected to the browser first.

• When users try to join a meeting on a Webex sites which is different from the site that signed in through the desktop app, the start and join flows are redirected to the browser first instead of launching the Webex Meetings application.

• The proximity pairing function of the desktop app only uses exclusive mode to try to pair with Cisco video devices when users click Connect to a Device on Windows. This means that other applications running in exclusive mode blocks or impact the pairing.

• The proximity pairing function may not work on Windows if the setting Enable Audio Enhancements is enabled. To prevent this, follow these steps:

  From the Recording tab of your Windows Sound configuration screen, select Properties, then disable (uncheck) Enable audio enhancements.

• If a PC has multiple screens, only the content on the main screen is shared to the paired Cisco video devices.

• If the PC has a headset that's plugged in, Cisco video devices won't be detected through proximity.

• When the endpoint is paired with desktop app, "Share On Device" means project your desktop to the video system screen wirelessly without Webex Meetings.

• The Webex Meetings desktop app does not show meeting information shared from the Hybrid Calendar Service.

• If you select Webex as the calendar that you use for your meetings list, meetings scheduled in Personal Rooms don't appear.

• Webex Meetings Desktop app can't pair with a public IP address device using the Proximity for the security reasons.

H.264 video codec required for content sharing

Content sharing is only supported using H.264 video codec. Older video systems that do not support H.264 codec will not be able to do content sharing.

In-meeting video thumbnail experience

Any cascades in Webex Meetings are limited to up to six streams at a time in either direction. For example, Webex Meetings participants only see up to six video streams of Webex Video Platform users connected through Webex Cisco Webex, Webex Room and Desk Devices, Skype for Business, and other SIP or H.323 devices connected to the meeting. Likewise, Webex Video Platform users only see up to six participants using Webex Meetings apps including apps for desktop, mobile, and web. Also, any participants that are connected through Webex Video Mesh nodes have the same limitation between their specific Webex Video Mesh node and devices or apps that are connected directly to the Webex cloud or other Webex Video Mesh nodes.

On-premises-registered video device roster

An on-premises-registered video device roster has a limitation for the number of participants displayed. Therefore, that roster may not show the total number of participants in the meeting, as reflected in the Webex Meetings desktop app.

Prompted to install Webex Meetings multiple times

If you clear your cookies in Google Chrome, Mozilla Firefox, or Safari, you may see the install screen again the next time you join a meeting from your web browser, even if you already installed the desktop app. If you click the install file, you launch the desktop app.

Recording playback on mobile devices

You cannot play back a network-based recording on a mobile device.

Default meeting templates

If the First attendee to join will be presenter option is enabled in Site Administration, this option is enabled by default in the meeting scheduler on your Webex sites. It is also enabled in the default meeting template that you use in Productivity Tools for scheduling Webex Meetings with Microsoft Outlook. Custom meeting templates that have been created by users are not impacted. If a host schedules meetings using custom templates and wants to have the first attendee to join the meetings automatically become the presenter, the host must manually enable the setting in the custom templates.

Network-based recordings

Network-based recordings require a minimum bandwidth of 2.0 Mbps to play smoothly; otherwise, pausing might occur.

MP4 Playback in non-Webex Meetings video meetings not supported for the Webex Meetings desktop app for Linux

Linux users on the Webex Meetings desktop app can't start or join a non-Webex video meeting that has enabled MP4 playback. They receive a warning message indicating their operating system is not supported for this meeting, because Linux only supports ARF recording format.

Active audio-only meetings recycled

Audio-only meetings are recycled according to the 90-day meetings recycle period, or 180-day recurring meetings recycle period, even if the meetings were hosted or joined within that time.

Personal Rooms

Windows 8 phones and the Webex Meetings desktop app for Linux—You can't start or host a meeting in your Personal Room using a Windows Phone 8 device or the Webex Meetings desktop app for Linux.

Personal Room lobby—Users of the following devices or applications cannot wait in the lobby while a Personal Room is locked: Webex Meetings desktop app for Linux, TelePresence devices, and Windows Phone 8 devices. In addition users who join only the audio portion of the meeting cannot wait in the lobby while a Personal Room is locked. These users will receive a message that the room is locked, and will not be able to join until the room is unlocked.

For more issues that affect Personal Rooms and Webex Meetings video, see Cross-platform Features and Known Issues.

Webex Meetings web app

Video Limitation

VoIP is not supported when the host account has Webex Meetings video conferencing disabled.

Slow join times after a major upgrade

After a major Webex Meetings Suite upgrade containing more new features than a regular service pack release, you may encounter a long load time, as more files have to be downloaded and installed. Loading times depend on your network's bandwidth and the amount of traffic at the time of the download. In general, load times can range from 20 seconds to 3 minutes or more.

One meeting at a time

Mac users can join only one meeting at the same time.

In-meeting experience

• When the language is set to Korean, the meeting topic might sometimes show incorrect characters.

• The video settings button does not appear for the Participants panel on a Mac when a participant is viewing shared content in full-screen mode.

• Keyboard navigation and screen reader support:

  • Video thumbnail items in the Participant panel do not support navigation using the Tab key.

  • Some items in file sharing and in the Polling panel don't support navigation using the Tab key.

  • Items within the video full-screen view don't support navigation using the Tab key.

  • Elements inside the video user interface don't support screen readers.

  • Video thumbnail items don't support screen readers.

  • The participant list within the Participant panel doesn't support screen readers.

  • Some elements for file sharing and in the Polling panel don't support screen readers.

• The Pan tool is not available when viewing a file that is shared using file sharing.

• The new interface is not available for Linux users.

• On Mac, when the presenter annotates during application sharing or screen sharing (formerly called desktop sharing) and takes notes or creates a poll, the Notes and Poll information cannot be saved.

• On Mac, when using annotation during sharing, if user moves from tab view to full-screen view, the annotation option that as last used is not remembered.

• On some Windows machines as well as on Linux machines, if attendee screen saver comes on and then the presenter starts file sharing, the screen saver automatically quits.

• Some custom Quick Start templates, created using older releases of Webex Meetings, may not work after upgrading to this release.

• In a few cases, uploading a very large Microsoft PowerPoint file to share in the meeting may cause the meeting to get disconnected for the presenter.

Initials in avatars

The first letter of a user's first name and the first letter of the user's last name are used in avatars when there is no image available. Users with second names comprised of more than one word will not be displayed correctly as three letters, for example, "Mary Van Buren" and "Robert Smith Jr." will display as "MB" and "RJ" respectively.

Anyone can share feature

• The Anyone Can Share feature is not available for Linux users on the Webex Meetings desktop app. It is also not available for mobile users who are using earlier versions of the Webex Meetings mobile app. This feature will be supported in the Webex Meetings app version 6.6 or later for iPhone and iPad and version 6.5 or later for Android devices. Mobile users who have earlier versions of the application can still be made presenters by passing the presenter role to them only if the mobile app has presenter capabilities.

  We recommend that Linux users use the Webex Meetings web app to access the Anyone Can Share feature.

• If a host starts a meeting on a desktop and then disables the Anyone Can Share feature while in a meeting, participants in that meeting who are using earlier versions of the Webex Meetings app for iPhone, iPad, and Android devices will still be able to share.

• Users of the Webex Meetings mobile app will not be able to disable the Anyone Can Share feature within a meeting, but will follow the site administration settings for that feature.

Host role taken over by a joining alternate host

In some circumstances, the host role may be taken over by an alternate host when joining a meeting or session, even if the host has already joined. If this occurs, we recommend the alternate host assigns the host role back to the host.

Links generated by Webex Meetings and Webex recording services

As part of our continuing updates to improve security, Cisco is making changes to improve the management of cryptographic keys that are used to generate URLs used in the Webex Meetings Suite and Webex recording services. As a result, existing links that were generated by those services have been updated, and sometimes, users may need to request new links.

Multi-monitor support in Windows 10

Shared content may get cut off or display partially when sharing from a secondary screen that has a higher resolution than your primary screen. To remedy this, we recommend that you set your largest display to be your main display in your Windows display settings.

Shared documents display quality

Webex Meetings uses a printer driver interface to import documents that are not natively supported. The presentation quality of documents shared in Print Driver mode, such as Microsoft Word, Excel, and Adobe PDF documents, cannot be better than a hard-copy printout of the same document printed by a physical printer. This issue is pronounced when these documents contain images of text.

Cropped, cut off, or misplaced drawing objects

Drawing objects partially or wholly outside the 15-bit twips (32768 x 32768 twips = 22.75 x 22.75 inches) coordinate range are not displayed, cut off or misplaced. This includes regular PD drawing objects, images, UCF objects, and annotations. The actual size on pixels depends on the screen resolution and screen size.

To avoid this issue, we recommend you resize large documents to fit within the above coordinate range.

Microsoft Office 2013 and later support

• If you have Microsoft Office 2013 or later installed, the following features are not supported when sharing PowerPoint files:

  • Animations and transitions

  • Embedded video or audio files

  • UCF Toolkit

• If you have customized your Info Tab, some custom elements may not be supported. We recommend that you validate it to make sure it continues to display properly in a Webex meeting.

• In a few cases, the following problems may occur:

  • Text and fill colors may be slightly different from the actual colors in a slide.

  • Some graphic elements may be missing from a slide.

  • Fonts may appear blurry on a slide or may be different from the original.

  • The size of shapes may be different from the original.

• If an object in a PowerPoint presentation does not display correctly in edit mode, it is automatically removed in Slide Show view; however, the object may continue to display when the file is shared in a Webex meeting.

• You cannot share password-protected PowerPoint 2013 files using the file sharing feature. Use the application sharing or desktop sharing features instead.

• You cannot share Excel 2013 files on Windows 8 using the file sharing feature. Use the application sharing or screen sharing (formerly called "desktop sharing") features instead.

• You cannot share Word 2013 (64-bit) documents on Windows 8 (64-bit) using the file sharing feature. Use the application sharing or screen sharing features instead.

Tagging internal participants

Tags for internal participants do not appear in the following cases:

• When the participant joins from mobile device

• When a participant using One-Touch TelePresence Plus is not using SAML single sign-on

• In Personal Conference meetings

File sharing

If you are a host using Windows and do not have a universal printer driver that is installed on your system, you will not be able to share any file types except Microsoft PowerPoint files during file sharing. In this case, the system will provide an option to move to application sharing instead of file sharing or to install a universal printer driver before you proceed. (Windows 7 systems come pre-installed with a universal printer driver.)

Streaming media sharing

Attendee video resolution is optimized to 480p. Video files with higher resolution are resized to fit (640 X 480) resolution. The following media file formats are currently supported: WMV, WMA, WAV, MP3, ASF, AVI, MPG, MPEG, FLV, F4V, and MP4.

Recommended System requirements for video file sharing on Presenter side:

• Core2-Duo E6750 @ 2.66GHz for VGA file is required

• AMD 9650 2.3GHz (4 core) 8GB is preferred

• Intel® Core™ 2 Duo -E7400 2.8GHz 2.79GHz is preferred

Audio switching to internal speakers when file sharing

If you are using an external audio device such as headphone or external speakers, sharing a file with sound, such as a WRF file, forces the Webex Meetings application to switch to the internal speakers, even if you select an external source in the Webex Meetings sound settings. The application returns to the external device once you stop sharing the file.

Unable to join meeting

Linux/Unix users might not able to join the meeting if NTLM authentication is enabled with ISA proxy. We recommend that Linux users use the Webex Meetings web app as a workaround.

Viewing Office 2007 and later documents

Attendees who join a meeting from the Webex Meetings desktop app for Linux/Unix may have display issues when the presenter shares a Microsoft Office 2007 and later document. For example, some animations and pictures may not be displayed or become distorted. As a workaround, we recommend that attendees use the Webex Meetings web app.

Microsoft Office PowerPoint

In Microsoft PowerPoint 2007 and later, text that is copied from a web page and pasted into the notes panel may not render properly. A workaround is to copy the text into Microsoft Word or Microsoft Notepad, then copy the text again from that editor in the notes panel.

Importing contacts into Microsoft Outlook 2010

Importing your company address book into your Webex Meetings contacts is not supported with Microsoft Outlook 2010 64-bit.

Closing a meeting

In Internet Explorer 7, if there are multiple tabs open in the browser, and the Webex Meetings "Meeting in Progress" page is not the tab in the foreground, the meeting manager cannot be closed. The reason is that the "Close meeting" confirmation dialog box becomes hidden if another tab is on top of the Webex Meetings page.

Full-screen video view

When the presenter switches to full-screen video view while sharing his or her screen (formerly called "desktop sharing"), an application, or a document, sharing is paused on the attendee side (the last-shared screen freezes) if they have only one monitor. When the presenter exits full-screen video view, sharing automatically resumes.

Attendees stay in full-screen video view when the presenter stops sharing and automatically exits full-screen video view when the presenter starts sharing again.

If the presenter has two or more monitors, they can easily share content on one monitor and switch to full-screen video view on another monitor.

Automatically restarting a meeting on a backup site

There is no automatic shared state recovery when a site becomes unavailable and automatically redirects to your backup site that was backed up with the Webex Global Site Backup (GSB) system. After the Meeting window reconnects to the meeting on a backup site, the shared state is lost and the presenter must start sharing content.

End-to-end encryption using PKI

End-to-end encryption of in-meeting data using a public and private key pair that is provided by the site administrator is no longer supported. End-to-end encryption in a live meeting continues to be available using an automatically generated session key only.

Denied access on iOS device after upgrade

You may be prevented from joining a meeting from your iOS device with the error message "The version of your Webex Meetings application is not compatible with the current Webex service. Upgrade the application now." This is because of a security option to enforce secure access after all mobile app upgrades.

Overlapping meetings prematurely ending

Overlapping meetings may end at the first meeting's end time sometimes.

For example, if a host schedules a daily repeat meeting with 24 hours duration with a starting time of 8:00 a.m. and the meeting supports joining before host 15 minutes before the meeting start, and if the host is not present, the meeting ends at 8:00 a.m. and host and participants must join the meeting again.

Limitations during screen sharing

You cannot interact with system applications on a remotely controlled computer, even if the presenter on that computer is sharing their screen.

Unable to join before host when meeting has already been started

When hosts schedule a meeting in Microsoft Outlook and check Attendees can join meeting X minutes before starting time, if the meeting has already been started before on the same day, participants can connect to the meeting audio using their computer only after the hosts starts the meeting. This is a security feature.

High frame rate content sharing

In Webex Meetings, there may be intermittent issues with some participants being able to see shared content when Optimized for motion and video is selected. A fix is planned for a future update. Until then, you may need to uncheck this option if the issue persists.

Unable to pair with Proximity

Webex Meetings desktop app can't pair with a public IP address device using Proximity for security reasons.

Remote Desktop Protocol

The Remote Desktop Protocol is not supported for Webex Meetings.

Certain meetings don't appear in your calendar without Hybrid Calendar

If you don't have Hybrid Calendar, the following meetings don’t appear in your calendar on your Webex site or the Webex Meetings app:

• Personal Room meetings
• Meetings that you didn't receive a direct invite to (forwarded invites or invites sent to a distribution list)
• Meetings hosted on a different Webex site

Joining a Webex Meetings on Chrome and Firefox

With the Google and Mozilla policy changes, users need to manually enable the Webex plug-in when using Chrome and Firefox.

Remote Access agents limitation

The Make Screen Blank command is disabled in Windows Safe mode.

Users in Slack (including meeting hosts) will not receive notifications about meetings starting and ending, participants joining and leaving, and recording ready events inside Slack because of changes to the structure of the join link.

Direct message limitations:

• Meeting reminders and in-progress notifications for meetings don’t appear in direct messages.

• Recording reminders for recorded meetings don’t appear in direct messages.

• When you use the /webexschedule command in a direct message, the direct message participants aren't automatically added as meeting attendees.

• The /invite [@botname] command doesn't work in direct messages.

When you schedule a Webex meeting or a Personal Room meeting that starts within 10 minutes, you'll see a Start Meeting button in the meeting notifications that appears in the conversation. Otherwise, you'll be sent a meeting reminder 10 minutes before the meeting is scheduled to start. It'll remind you to use the /webexschedule list command to show a list of your upcoming meetings. Hosts can start the meeting by selecting the Start button that appears next to the meeting in the list. Invitees can use the /webexschedule list command to show a list of their upcoming meetings and then select the Join button that appears next to the meeting in the list.

Meeting hosts must either login to the Webex App or the Webex site in a browser to start or join their meetings.

Personal Room meetings scheduled in Slack aren't shown in your meetings list on your Webex site. Also, invitation email messages aren't sent to invitees.

To see the " In a Webex meeting" status for all members of a workspace, including workspace administrations, the primary owner must install the Meetings app.

• If a user who has more than one Webex account signs in to one Webex account (such as companyA.webex.com) in the Chrome browser, and then signs in to the Webex Meetings for Google extension with the user’s Google account, and uses a different Webex account (companyb.webex.com) with different credentials, that user will not be able to sign in to Webex Meetings for Google. If this problem occurs, the user should sign out of the Chrome browser and clear cookies, and then try to sign in again to Webex Meetings for Google.

• If a user signs in to Google calendar with one Google account, and then signs in to Webex Meetings for Google with a different Google account, when the user selects Schedule Meeting in the Webex Meetings for Google window, the calendar won’t open and won’t display the scheduled meeting, even though the meeting may have been scheduled successfully.

• If a user’s Personal Room meeting settings change, those changes won’t be reflected in Webex Meetings for Google automatically. Personal Room meeting settings changes are synchronized when the user restarts the Chrome browser, or signs in to Webex Meetings for Google again, or signs in to their Webex account through Webex Meetings for Google.

• When the host adds Webex Personal Room meeting to a meeting in their Google Calendar, a confirmation appears that includes the video address, but invitees do not see this video address. However, invitees can see the video address and the meeting link in the invitation.

• Sometimes the Webex Meetings for Google window doesn’t display completely. If this happens, the user can try double-clicking the Cisco Webex Meetings for Google icon in the Chrome browser.

Links generated by Webex applications and Webex recording services

As part of our continuing updates to improve security, Cisco is making changes to improve the management of cryptographic keys used to generate URLs used in Webex Meetings, Webex Training,Webex Training, Webex Events (classic), and Webex recording services. As a result, existing links that were generated by those services have been updated, and in some cases, users may need to request new links.

Windows 8.1, and 10

• For file sharing, you must have Adobe Acrobat Reader to share PDFs.
• When sharing Microsoft PowerPoint files in Print Driver mode, some content may not appear. We recommend that you use our standard Universal Communications Format (UCF) mode or use application sharing screen sharing instead.
• When connecting to a remote computer with Windows 10, the local screen will not be able to be blacked out.
• Webex Meetings attendees are able to save Universal Communications Format Files (UCF) to their computers, even when the host has canceled the save privilege for them.
• Windows apps do not appear in the Access Anywhere or Remote Access Add Application dialog box.
• When a Mac participant of a Webex meeting is sharing and annotating the whiteboard, the annotation color is incorrect when the square or oval shape is selected.

Branding and customization

• The new Webex header does not allow branded headers to be less than 75 px. If a branded site has a header height that is less then 75 px and does not have customized header HTML code, the system automatically increases header height to 75 px.

• The Log in and Log out links for the Site Administration tool are not visible if the header navigation color is blue or a dark color.

If you want to make branding changes, you should contact Cisco support.

Safari browser support

The Safari browser is not supported for Site Administration on the Mac.

CMR Hybrid (Webex-enabled TelePresence) meetings

The following issues apply for CMR Hybrid (Webex-enabled TelePresence) meetings:

• To reduce the possibility of bandwidth issues for video, site administrators should make sure the following site administration options are set for CMR Hybrid users:

  • Make sure that for Webex VoIP and video connection, the Automatically encrypted UDP/TCP SSL option is always selected.

  • Select Site Settings > Site Options and check the maximum video bandwidth option. This sets the maximum video frame rate for in-meeting video. The default setting is 15 fps.

  • Under "OneTouch TelePresence Options," make sure Enable TelePresence bandwidth control is checked unless Webex Support recommends altering it.

  • Under "Meeting Options," make sure that Turn on high-definition video is turned on so that resolutions higher than 360 p can be sent.

  For additional information about recommended bandwidth configuration settings for CMR Hybrid meetings, see "Prerequisites" in the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide on the Cisco TelePresence Management Suite (TMS) Configuration Guides page.

• Site administrators should also make sure that Webex Meetings PRO TelePresence session type is enabled for your site:

  • Webex Meetings PRO TelePresence session type will give users a different user interface in the Webex Productivity Tools integration to Microsoft Outlook than the standard Webex integration with Outlook.

  • If you want existing users on your site to use CMR Hybrid, you need to batch-enable them for Webex Meetings Pro TelePresence session type-it is not enabled for them automatically.

  • When your site is enabled for CMR Hybrid, the Default for New Users checkbox is automatically checked next to Webex Meetings PRO TelePresence session type site administration option. If you do not want new users to be enabled for CMR Hybrid automatically, you should uncheck the Default for New Users checkbox.

  • You can also create additional custom session types based on Webex Meetings TelePresence session type.

• Site administrators cannot make any changes to CMR Hybrid user interface for Webex Productivity Tools. For example, administrators cannot change the branding for the CMR Hybrid Meeting Options panel within the Outlook integration, cannot hide information in the Meeting Options panel or in the TelePresence or Webex Advanced Settings dialog boxes, and cannot limit the number of video call-in participants the user can enter.

• Although screen sharing (formerly called "desktop sharing" and application sharing are supported in CMR Hybrid meetings, some standard sharing features, such as file sharing, annotation, and whiteboard sharing, are not supported in CMR Hybrid meetings.

• Recording is supported for CMR Hybrid meetings; however, it has the following known issues and limitations:

  • CMR Hybrid meeting recordings will be in MP4 format. Video will be recorded at 360 p.

  • When users play back the recording, they can see screen sharing, application sharing, active speaker video camera feeds, the participant, list, chat, and polling. However, if users download the recordings, the screen sharing, application sharing, and audio portion is in one MP4 file, and does not contain active speaker video camera feeds, the participant list, chat, and polling.

  For more information about recording CMR Hybrid meetings, see Recording and Playback FAQs in the Webex Meetings Frequently Asked Questions.

• If you do not have adequate bandwidth, your presentation and data sharing in Webex video conferencing and CMR Hybrid meetings can degrade to XGA (1024 x 768 resolution) and 5 fps. On TelePresence systems, users see a "letterbox" format. Up to 720 p resolution is supported as long as all Webex participants have at least 2 Mbps, and the data sharing can cover the whole TelePresence system screen on both 4:3 and 16:9 TelePresence systems without cropping. With TelePresence Server 4.1 and Conductor XC 3.0, 1080 p resolution is supported as long as all Webex participants have at least 3 Mbps. If any participants in the meeting do not have the minimum bandwidth, all participants will drop to the next lowest data sharing resolution level. For example, if 720 p resolution was used, but one participant has bandwidth that is below the threshold, the meeting resolution drops to 720 p for all participants. Or, if TelePresence Server 4.1 and Conductor XC 3.0 are used, 1080 p would normally be supported, but if one participant does not have least 3 Mbps, the data sharing resolution drops to 720 p for all participants. The presentation and data sharing quality from TelePresence system to TelePresence system does not change, and the resolution is based on TelePresence Server or Cisco TelePresence MCU series settings. The presentation and data sharing quality from Webex application to Webex application is good quality. These presentation and data sharing quality limitations do not apply to Webex-only meetings, which use a proprietary data rendering format.

  For a list of compatible video systems and applications see Webex Meetings Video Compatibility and Support

• Screen sharing (formerly called "desktop sharing") and application sharing are supported in CMR Hybrid meetings, but some standard content sharing features, such as file sharing, annotation, and whiteboard sharing, are not supported.

• Starting with Cisco TelePresence Management Suite (Cisco TMS) version 14.4, administrators can configure Cisco TMS to allow TelePresence participants to join a CMR Hybrid meeting up to 5 minutes before the scheduled start time. TelePresence doesn't join the meeting until the first TelePresence participant dials in to the meeting. Cisco TMS does not dial out to Webex until the scheduled start time of the meeting. For more information, see "Configuring Allow Early Join" in the "Configuring Conference Settings in Cisco TMS" section of the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide on the Cisco TelePresence Management Suite (TMS) Configuration Guides page.

• CMR Hybrid meetings do not support "VoIP Only" audio.

• Scheduling large CMR Hybrid meetings requires that administrators set capacity limits. To mute everyone except the speaker, participants need to be muted in both Webex and TelePresence:

  • From the Webex application, the host can mute Webex participants.

  • On some TelePresence systems, the host can mute other TelePresence participants; otherwise, the administrator can mute TelePresence participants through TelePresence Server.

The bugs listed in the following table describe unexpected behavior in this release. Refer to Bug Search Tool for further details.