Sign in to User Hub, then click Settings > Calling > Call settings.


Go to Priority Alert and turn on the toggle.


Select a predefined schedule from the drop-down list.


If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules. For more information, see Create a schedule to apply to call settings.


Click Add Schedule to set the following parameters:

  • Schedule—Select the predefined schedule for when you want to be alerted of calls from the drop-down list.
  • Calls from—Select to apply a priority alert for calls from Any Phone Number or Select Phone Numbers—If you choose Select Phone Numbers, enter the additional details.
  • Alert or Don't alert—Choose whether you want to apply a priority alert to the calls that fit within these parameters.

Click Save to save your priority alert parameters.

Your schedule is added to an Alert or Don't alert table. You can edit or delete schedules from the tables, as needed.

Don't alert takes precedence over Alert.

Click Save.