In this article
Prerequisite for using the voice portal
Adding your personalized name
Record or update Busy greeting
Record or update no-answer greeting
Set up and manage your Extended Away greeting
February 12, 2026 | 909 view(s) | 4 people thought this was helpful

Set the voicemail greetings using voice portal

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From your phone or Webex App, use the call voice portal to record greetings such as Personalized name, Busy, No Answer, and Extended Away.

Prerequisite for using the voice portal

Read these pointers before you begin using the voice portal:

  • Your administrator must have configured the voice portal for your location. Otherwise, your call to voice portal fails.

  • You need to enter your passcode to begin the recording process. The passcode refers to your voicemail PIN. You can use the passcode given by your administrator. Otherwise, you can set your passcode from the User Hub. For details, see  Set or reset your voicemail PIN.

Refer to the image for the menu options that are available on the Voice portal:

Voice Portal Menu navigation flowchart

Adding your personalized name

Follow these steps to record or re-record a personal name for the menu:

1

Dial *62 from your phone or Webex App to call the voice portal.

2

Perform one of the following actions:

  • If you're calling from your own phone, enter your passcode followed by #.

  • If you’re not calling from your own phone, press *, enter your mailbox ID (usually, your extension) followed by #, and then enter your passcode followed by #.

3

Press 3 to go to the Greetings menu then Press 1 to record your name. Here is the menu options available on the Greetings menu.

Menu Key Announcement

1

 To record your name press 1

2

To change your mailbox busy greeting press 2

3

 To change your mailbox no-answer greeting press 3

4

 To change your mailbox extended-away greeting press 4
4

On the Personalized name menu Press 1 to record your name. Here is the menu options available on the Personalized Name menu:

OptionDescription
1 To record your name press 1
2 To play the current name recording press 2
* To go back to the previous menu, press the * key
# To repeat this menu, press the # key
5

Record your name after the tone, and press # to end the recording.

Recording a new name automatically overrides the previous recording.

To listen to the recorded name, follow the preceding steps, and Press 2 when prompted.

Record or update Busy greeting

You can record and play a busy greeting to the callers when you’re on another call.

1

Dial *62 from your phone or Webex App to call voice portal.

2

Perform one of the following actions:

  • If you're calling from your own phone, enter your passcode followed by #.

  • If you’re not calling from your own phone, press *, enter your mailbox ID (usually, your extension) followed by #, and then enter your passcode followed by #.

3

Press 3 to go to the Greetings menu.

Menu Key Announcement

1

 To record your name press 1

2

To change your mailbox busy greeting press 2

3

 To change your mailbox no-answer greeting press 3

4

 To change your mailbox extended-away greeting press 4
4

Press 2 to change your busy greeting. Here is the Busy Greeting menu:

Menu Key Announcement

1

 To record a new busy greeting press 1

2

To play the current busy greeting press 2

3

 To revert to the default system busy greeting press 3

*

 To go back to the previous menu, press the * key

#

 To repeat this menu, press the # key
5

Press 1 to record a new busy greeting.

6

Record your greeting after the tone, and press # to end the recording.

Recording a new greeting automatically overrides the previous greeting.

To listen to the recorded greeting, follow the preceding steps, and Press 2 when prompted.

To return to the system default busy greeting, follow the preceding steps, and Press 3 when prompted.

Record or update no-answer greeting

You can record and play the no-answer greeting to callers when you’re unable to answer the call, or out of the office.

If you’ve activated the extended away greeting, it automatically deactivates the no-answer greeting.

1

Dial *62 from your phone or Webex App to call voice portal.

2

Perform one of the following actions:

  • If you're calling from your own phone, enter your passcode followed by #.

  • If you’re not calling from your own phone, press *, enter your mailbox ID (usually, your extension) followed by #, and then enter your passcode followed by #.

3

Press 3 to go to the Greetings menu.

Menu Key Announcement

1

 To record your name press 1

2

To change your mailbox busy greeting press 2

3

 To change your mailbox no-answer greeting press 3

4

 To change your mailbox extended-away greeting press 4
4

Press 3 to change your no-answer greeting. Here are the options available in the no-answer Greeting menu:

MenuAnnouncement
1To Record a new no-answer greeting press 1
2To play the current no-answer greeting press 2
3To revert to the default system no-answer greeting press 3
*To go back to the previous menu, press the * key
#To repeat this menu, press the # key
5

Press 1 to record a new no-answer greeting.

6

Record your message after the tone, and press # to end the recording.

Recording a new greeting automatically overrides the previous greeting.

To listen to the current greeting, follow the preceding steps, and Press 2 when prompted.

Set up and manage your Extended Away greeting

If your away for an extended period and wish you inform the callers about your non-availability, use the extended away greeting.

If you have activated extended away greeting, then callers cannot leave a voice message.

1

Dial *62 from your phone or Webex App to call the voice portal.

2

Perform one of the following actions:

  • If you're calling from your own phone, enter your passcode followed by #.

  • If you’re not calling from your own phone, press *, enter your mailbox ID (usually, your extension) followed by #, and then enter your passcode followed by #.

3

Press 3 to go to the Greetings Menu. The following options are available:

Menu Key Announcement

1

 To record your name press 1

2

To change your mailbox busy greeting press 2

3

 To change your mailbox no-answer greeting press 3

4

 To change your mailbox extended-away greeting press 4
4

Press 4 to change your extended-away greeting. Here are the options available in the Extended Away Greeting menu:

MenuAnnouncement
1To activate your extended away greeting press 1
2To deactivate extended away greeting press 2
3To record a new extended away greeting press 3
4To play to current extended away greeting press 4
*To go back to the previous menu, press the * key
#To repeat this menu, press the # key
5

Press 3 to record a new extended away greeting and then Press 1 to activate your extended away greeting.

To deactivate the greeting, follow the preceding steps, and Press 2 when prompted.

To listen to the recorded greeting, follow the preceding steps, and Press 4 when prompted.

If you're going on vacation or a business trip and want to set a greeting and specify the away time in advance, you can use the personal call routing feature. This feature also lets the callers leave a voice message. For details, see Configure Personal Call Routing in User Hub and Set up call routing for when you're away.

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