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September 18, 2024 | 2961 view(s) | 3 people thought this was helpful

Webex App | Move a phone call between Webex App and your desk phone

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If you're using Webex App to make phone calls, and you're connected to a desk phone, both Webex App and your phone share the same phone number. Everything works together using the same shared line. Because they share the same line, you can seamlessly move calls between the app and your phone.

When you're on a call using Webex App, your desk phone shows that you have a Remote active call. Depending on your setup, you can move the call between the app and your desk phone.

Although the specific information and softkeys that display on your desk phone differ depending on your particular setup, here's how a call might look on Brandon's phone when he uses Webex App to talk to Brenda.

You can put a call on hold in Webex App or from your desk phone. While on a call in Webex App, select More and then select Hold. On your desk phone press Resume. Or, on your phone, press the Hold key and then press Resume in Webex App.