Provision Webex Go with AT&T

The Webex Go feature in Webex Calling enables a mobile phone to function as the user’s Webex device. A phone number must be assigned to a user to enable Webex Go.

Webex Go with AT&T Cisco provides mobile access device as an eSIM on a personal mobile device. This can be purchased with a Webex Calling add-on subscription through the Webex-Go-C SKU.

To provision Webex Go with AT&T, the administrator adds a Webex Go device to a user.

Webex Go with AT&T enables a compatible mobile phone number and plan from a mobile operator to be assigned as the user’s primary number.

The administrator provisions this feature by adding a phone number to a location as a Mobile number type and assigns the number to the user to activate it.

The user needs to purchase a ‘Webex Calling Enabled’ phone number and mobile subscription from a certified mobile provider. Certified providers are listed on the Connection Type page on the Control Hub.

Add mobile numbers

Steps to add Webex Go AT&T numbers in Control Hub.

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Numbers.

2

Click Manage > Add.

Image for Adding numbers in Calling option in Control Hub.

3

Choose a location from the Location drop-down menu.

Mobile number must be added to the correct location of the intended Webex Calling subscriber for proper assignments.

4

Under Number type, select Mobile Number.

For more information on mobile number, see Manage Phone Numbers in Control Hub.

5

Select the Mobile operator from the list.

  • This is the business account number provided by the mobile operator for the company-provided mobile plan.

  • Once the entries in both fields match, the Next button is enabled.

  • If you select AT&T Wireless, the Operator ID field appears. Otherwise, click Next.

6

Enter the Operator account ID and confirm.

Contact your mobile operator to ensure that the entered Operator account ID can receive messages to authorize the request.

Choose a location to add numbers

7

Click Next.

8

On the Operator account ID Confirmation screen, click Confirm.

Once confirmed, the Operator account ID cannot be changed.

Operator account id confirmation

A confirmation message notifies the user that account ID authorization is pending, with a 48-hour check-back suggestion.

Authorization StatusDescriptionAction
PendingOperator account ID authorization is pending.If the mobile admin hasn't received the authorization request, contact your mobile carrier.
FailedOperator account ID authorization failed.Contact your mobile operator.
AuthorizedOperator account ID authorization is successful.You may now add mobile numbers.
9

Perform one of the following:

  • If you know the mobile number, enter each mobile number to be added separated by a comma.

    • You can add up to 20 numbers.

    • Numbers are automatically validated when you add a comma or press Save and continue.

    • Numbers with issues are highlighted in red. Hovering over numbers shows a tooltip with information on why the validation failed for those numbers.

    If the mobile admin isn't able to resolve the issue with the mobile number, raise a support case using the Open support case link.

  • If you don’t know the mobile number, click the Open support case link and we’ll provision the mobile numbers.

Image for Enter numbers you want to add.

Once the numbers are provisioned successfully, you'll see the mobile phone number in the numbers lists. You’ll also see a badge by the number to indicate that it’s a Webex Mobile number.

New mobile numbers are onboarded as inactive numbers.

What to do next

Assign the mobile number to a user.

Assign a mobile number to a user

Once your Webex Go AT&T numbers are added to the number management inventory in Control Hub, you can assign them to users.

1

From the customer view in https://admin.webex.com, go to Users.

2

Select the user to whom you want to assign the mobile number to.

3

Select Calling.

4

Click Add Number under Directory Numbers.

If a primary number is already assigned, click Primary to replace the primary number with the Webex Mobile number.

User profile to add primary numbers.

5

Use the drop-down next to Phone number to select the mobile number to assign.

The drop-down list includes all available numbers to assign. Webex Mobile tags help filter the list to see which mobile numbers are available to assign to your users.

Adding phone number

  • Up on selecting the mobile number, if you see the number activation pending message then, recheck the status in two hours. Error msg

    In case of AT&T, after PSTN mobile number activation, the status will be in one of the following states:

    • Pending–Activation is still in progress.
    • Successful–Activation is complete.
    • Error–Activation has failed.

6

Click Save.

The Webex Go mobile device is automatically assigned to the user and available to view on the user's Devices tab.