Add phone numbers

Before you begin

  • Numbers must follow the E.164 format for all countries, except for the United States, who can also follow the National format.

  • Depending on the country, the numbers are formatted according to local dialing requirements. For example, if a country code is required, you can enter numbers with or without the code, and the code is prefixed.

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Numbers.

2

Click Manage > Add.

3

Choose a location from the Location drop-down menu.

4

Click Next.

5

To activate the numbers later, toggle on Activate Numbers Later.


 
On enabling this option, phone numbers are available for configuration immediately, but activate the number by contacting your carrier directly. Enable this option if you are porting numbers later.
6

Enter each phone number to be added. Separate each number using a comma.


 
You can add up to 1,000 numbers.

 

Numbers are automatically validated when you add a comma or press Enter.

7

Click Save.

The new phone numbers appear in your numbers list.


 

Additional validation occurs after you click Save. For example, if a number being added exists for the location, an error message appears, and you can't save. Remove any invalid numbers and click Save again.

Activate or remove phone numbers

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Numbers.

2

To activate an inactive phone number, click the in the Actions column and choose Activate.


 

If an inactive number is assigned to a feature, user, or workspace, it remains inactive until activated using the Activate option under Actions or using the bulk activation method, which is outlined in Activate numbers in bulk.

3

To remove a phone number, click the in the Actions column and choose Delete.


 
If the phone number is already assigned to a user, workspace, or feature, the delete option is not available.

You can’t remove the last number from an organization. Add a new temporary number to the organization, to unassign and remove the last number.

Activate numbers in bulk

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Numbers.

2

You can filter your list of numbers based on a specific location, status, or both. Click Inactive to see only the numbers that are in an inactive state.

3

You can activate 500 numbers at a time by selecting Activate Numbers at the top of your list.

4

Confirm by clicking Activate.

Delete phone numbers in bulk

Before you begin

Only phone numbers that are unassigned can be bulk deleted.

If a number belongs to a block of numbers, it can’t be deleted unless all numbers in that block are unassigned.

1

From the customer view in https://admin.webex.com, go to Services > Calling > Numbers.

2

Select the phone numbers you’d like to delete.

3

Click Delete from the top navigation menu.

Optionally, you can select the Delete option from Manage.

4

Confirm your deletion.
5

The bulk delete process starts and can be viewed in Task Manager.


 

Numbers that you cannot delete show as errors. Typical errors include:

  • Attempting to delete a number that is assigned to a user or service.

  • Attempting to delete a number that is part of a number range.


     

    To resolve a number range error, you must select the entire block of numbers in that range for deletion.

Move phone numbers from one location to another

You can move phone numbers, in Control Hub, from one location to another.

Before you begin

  • Only phone numbers that are provided within the same country can be moved.

  • The phone numbers must be provided by the same PSTN provided or provided by a local gateway.

  • The phone numbers must be active and can't be assigned to a user, workspace, or location service like an auto attendant or hunt group.

  • A location's main number cannot be moved.

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Numbers.

2

Click the Manage button and select the Move option.

3

Select the source location to move the numbers.
4

Select the phone numbers you'd like to move.
5

Click Move from the top navigation menu.

6

Select the target location you'd like to move numbers to.
7

The move process starts and can be viewed in Task Manager.

Numbers that aren't able to be moved show as errors. A typical error is attempting to move a number that is assigned to a user or service.

Search and filter phone numbers and extensions

You can search and filter numbers to quickly find numbers that are unassigned or inactive.

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Numbers.

2

Use the search bar to find a phone number or extension.
3

Filter your phone numbers by selecting the filter to apply, at the top of the page. Filter by All, Unassigned, Assigned, Inactive, Extension Only, or Toll-free.


 
You can also filter by location by choosing a location from the drop-down menu.

 

If a routing prefix is assigned to a location, all appearances of extensions assigned to that location include the routing prefix in front of the extension number. For example, 888-1000 (routing prefix-extension).

Get a list of phone numbers

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Numbers.

2

Click Manage > Export to download a CSV file with the list of phone numbers for your organization.