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Webex Go with AT&T
This article describes the methods to provision and enable the Webex Go capability for a user in Webex Calling.
Provision Webex Go with AT&T
The Webex Go feature in Webex Calling enables a mobile phone to function as the user’s Webex device. A phone number must be assigned to a user to enable Webex Go.
Webex Go with AT&T Cisco provides mobile access device as an eSIM on a personal mobile device. This can be purchased with a Webex Calling add-on subscription through the Webex-Go-C SKU.
To provision Webex Go with AT&T, the administrator adds a Webex Go device to a user.
Webex Go with AT&T enables a compatible mobile phone number and plan from a mobile operator to be assigned as the user’s primary number.
The administrator provisions this feature by adding a phone number to a location as a Mobile number type and assigns the number to the user to activate it.
The user needs to purchase a ‘Webex Calling Enabled’ phone number and mobile subscription from a certified mobile provider. Certified providers are listed on the Connection Type page on the Control Hub.
Add mobile numbers
Steps to add Webex Go AT&T numbers in Control Hub.
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From the customer view in https://admin.webex.com, go to Services, and choose . | ||||||||||||
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Click . | ||||||||||||
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Choose a location from the Location drop-down menu. Mobile number must be added to the correct location of the intended Webex Calling subscriber for proper assignments. | ||||||||||||
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Under Number type, select Mobile Number. For more information on mobile number, see Manage Phone Numbers in Control Hub. | ||||||||||||
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Select the Mobile operator from the list.
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Enter the Operator account ID and confirm. Contact your mobile operator to ensure that the entered Operator account ID can receive messages to authorize the request. | ||||||||||||
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Click Next. | ||||||||||||
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On the Operator account ID Confirmation screen, click Confirm. Once confirmed, the Operator account ID cannot be changed. A confirmation message notifies the user that account ID authorization is pending, with a 48-hour check-back suggestion.
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Perform one of the following:
Once the numbers are provisioned successfully, you'll see the mobile phone number in the numbers lists. You’ll also see a badge by the number to indicate that it’s a Webex Mobile number. New mobile numbers are onboarded as inactive numbers. |
What to do next
Assign the mobile number to a user.
Assign a mobile number to a user
Once your Webex Go AT&T numbers are added to the number management inventory in Control Hub, you can assign them to users.
1 |
From the customer view in https://admin.webex.com, go to Users. |
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Select the user to whom you want to assign the mobile number to. |
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Select Calling. |
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Click Add Number under Directory Numbers. If a primary number is already assigned, click Primary to replace the primary number with the Webex Mobile number. |
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Use the drop-down next to Phone number to select the mobile number to assign. The drop-down list includes all available numbers to assign. Webex Mobile tags help filter the list to see which mobile numbers are available to assign to your users.
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6 |
Click Save. The Webex Go mobile device is automatically assigned to the user and available
to view on the user's Devices tab.
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