Operação de recurso

  • Quando um chamador disca para um usuário que tenha o Toque sequencial ativado, ele ouve um anúncio pedindo que permaneça na linha. If the interrupt setting is enabled, the caller also hears a message to press pound to interrupt the search when applicable.

  • O chamador ouve o toque após o primeiro anúncio.

  • Se uma chamada for atendida por qualquer um dos números na lista de pesquisa, a pesquisa será interrompida.

  • A cada 20 segundos, uma mensagem de conforto é tocada pedindo ao chamador para permanecer na linha.

  • Se o botão de interrupção (#) for pressionado, será fornecido ao chamador sem processamento de resposta do assinante.

  • After all numbers were tried and not answered, the ring back or announcement is interrupted, and the caller is provided with the subscriber’s no answer processing (voicemail in most cases).

Configurar toque sequencial

Your administrator must have enabled this feature for you to access and configure it. If you don’t see this setting, check with your administrator.

1

Sign in to User Hub, then click Settings > Calling > Call settings.

The Calling option is available only for users with the Webex Calling license. If you don’t see the Calling option, it means you don’t have the Webex Calling license.

2

Go to Sequential Ring and turn on the toggle.

3

Enter a list of 10-digit numbers or E.264 International numbers to be rung in order 1–5. Com cada linha que você inserir, você também pode definir o número de toques para cada dispositivo.

4

Select the Number of Rings from the drop-down list, then check the Answer Confirmation check box for each number if you want the called party to press 1 on the keypad to receive the call.

5

To have a number ring the primary line first, check the Ring Webex Calling Primary Line first check box. Em seguida, entre com o número dos toques.

6

To allow callers to go to voicemail, check the Enable calls to go to voicemail check box.

7

Select a predefined schedule from the drop-down list.

If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. Para obter mais informações, consulte Criar uma agenda para aplicar às configurações da chamada.

8

Clique em Adicionar agenda para definir os seguintes parâmetros:

  • Schedule—Select the predefined schedule for when you want calls to ring sequentially from the drop-down list.
  • Calls from—Select to apply the sequential ring for calls from Any Phone Number or Select Phone Numbers. Se você escolher Selecionar números de telefone, insira os detalhes adicionais.
  • Ring or Don't ring—Choose whether you want to apply the sequential ring to the calls that fit within these parameters.
9

Clique em Salvar.

Your schedule is added to an Ring or Don't ring table. Você pode editar ou excluir agendas das tabelas, conforme necessário.

Don't ring takes precedence over Ring.

10

Clique em Salvar.

Use toque sequencial com outros recursos de chamada

O Toque sequencial interage com os seguintes recursos de chamada:

  • Alternate Numbers – Sequential Ring can be used with Alternate Numbers and applies to all alternate numbers for a user.

  • Call Forward Always – If Call Forward Always is active at the main location, it takes precedence over Sequential Ring. If Call Forward Always is active on any other destination numbers for the Sequential Ring, the Sequential Ring location rings as usual and hunts to the next location if the call is unanswered.

  • Call Forward Busy – Sequential Ring has precedence over Call Forward Busy. Se todos os locais estão ocupados (ou se o local base estiver ocupado com o Toque sequencial definido para não continuar), encaminhamento de chamada Ocupado tem a chance de executar (caso contrário, o processamento sem resposta sempre é aplicado). Os locais do Toque sequencial encaminhamento de chamada Ocupado. Nesse caso, a chamada será encaminhada se o local estiver ocupado.

  • Call Forward No Answer – Sequential Ring has precedence over Call Forward No Answer. Even if the base location is configured as a Sequential Ring location, a timeout causes the Sequential Ring to attempt the next location. Once Sequential Ring has finished going over all its locations, normal no-answer processing occurs, and Call Forward No Answer can then forward the call (a no-answer timer isn't restarted prior to that).

  • Call Forward Not Reachable – If active, the Sequential Ring runs before the Call Forward Not Reachable service is invoked. If all the destinations, including the base locations, aren't reachable, the Call Forward Not Reachable feature forwards the call to the destination number after the Sequential Ring feature hunts through the list.

  • Do Not Disturb – Do Not Disturb takes precedence over Sequential Ring.

  • Hunt Group – When a call to a Hunt Group is presented to a user in the Hunt Group, the user’s Sequential Ring service is inhibited.

  • Selective Call Acceptance/Selective Call Rejection – These features take precedence over the Sequential Ring.

  • Simultaneous Ring – Sequential Ringing takes priority over Simultaneous Ring. However, if the base location is alerted, the Simultaneous Ring triggers and rings any simultaneous locations.

  • Voice Messaging – If a Sequential Ring location rolls over to voicemail, the service ends and the caller is connected to voicemail.