See important information about features and support in the upcoming release.
MPP Phone Menu User Experience Updates
This table lists the changes in the user menu options.
|Service Platforms:||Webex Calling|
|Markets:||NAMER, CANADA, EU/EUN, AU, JAPAN|
April 19 – 20, 2022
CANADA - CA CDT: 19/April/2022 - 8:00:00 PM
NAMER - US ET: 19/April/2022 - 8:00:00 PM
EMEA - GMT: 19/April/2022 - 8:00:00 PM
JAPAN - JST: 20/April/2022 - 9:00:00 PM
APAC - AEST: 20/April/2022 - 9:00:00 PM
|Information:||Phone User Menu updates|
MPP 68xx Series 6821, 6841, 6851, 6861,
MPP 78xx Series 7811, 7821, 7841, 7861
MPP 88xx Series 8811, 8841, 8845, 8851, 8861, 8865
|What’s Changing:||The Phone User Interface Menu on MPP is being updated to remove the user’s ability to set phone parameters that are being configured by the Device Settings Feature in Control Hub|
User Preferences Menu/Call Preferences sub-menu
User Preferences Menu/Screen Preferences sub-menu
User Preferences Menu/Attendant Console Preferences sub-menu
Network Configuration Menu/Ethernet Configuration sub-menu
Network Configuration Menu/WiFi Configuration sub-menu
Network Configuration Menu/Web Server sub-menu
Web Server – This parameter will be read-only
Device Administration/Date/Time sub-menu
This sub-menu will be removed
“Recents” softkey is added to 2and softkey page after Contacts softkey
|End User Impacts:||Devices will update automatically during their nightly resync window.|
Cisco ATA device firmware updates
This table lists the changes with the Cisco ATA 11.2.2SR1 Firmware Upgrade:
|Service Platforms:||Webex Calling, Carrier, SP, VAR|
|Markets:||NAMER, CANADA, EMEA, APAC, Japan|
CANADA - CA CDT: 6/June/2022 - 9:00:00 p.m.
NAMER - US ET: 6/June/2022 - 9:00:00 p.m.
EMEA - GMT: 7/June/2022 - 9:00:00 p.m.
Japan - JST: 8/June/2022 - 9:00:00 p.m.
APAC - AEST: 8/June/2022 - 9:00:00 p.m.
The Webex Calling CPE Engineering Team will be staging new Cisco ATA 191/192 Firmware for device downloads.
Cisco ATA 191 / 192 ATAs with Multiplatform Firmware
Cisco ATA 191 / 192 with Multiplatform Firmware – Upgrade
Firmware Upgrade from 11.2.1 --> 11.2.2SR1
|End User Requirements||
Webex Calling Carrier - End Users must resync or manually reboot their Cisco ATA 191 / 192 ATAs for the config changes to be applied.
Webex Calling SP, VAR - Cisco ATA 191 / 192 ATAs will update after their scheduled nightly sync.
|Release Notes||Cisco ATA 191/192 Multiplatform Analog Telephone Adapter - ATA 190 series Analog Telephone Adapater|
Cisco MPP Firmware Upgrade - Release 11.3.7
This table lists the changes with the Firmware Upgrade.
|Service Platforms:||Webex Carrier & Webex Calling VAR / SP|
NAMER, CANADA, EMEA, APAC, JAPAN
11.3.7 Firmware Upgrade
CANADA - CA CDT: 7/July/22 09:00:00 PM
EMEA - GMT: 7/July/22 07:00:00 PM
EUN - GMT: 7/July/22 08:00:00 PM
NAMER - US ET: 7/July/22 08:00:00 PM
JAPAN - JST: 7/July/22 09:00:00 PM
APAC - AEST: 7/July/22 08:00:00 PM
Cisco MPP Firmware Upgrade to 11.3.7
Cisco MPP 6800, 7800, and 8800 Series
MPP Firmware Upgrade 11.3.6 → 11.3.7
Add HTTP proxy(s) Support (WxC & WxC Carrier)
Protect call records visible in call stats when user password set (WxC & WxC Carrier)
STIR/SHAKEN visual confirmation on devices – Only works when PSTN provider supports the feature (WxC & WxC Carrier)
MPP enable ICE compatible with CUBE 17.x (WxC Only)
Enabling the existing User Menu option to Factory Reset an MPP without the Administrative password. (WxC Only)
|End User Requirements:||
WxC VAR/SP – Devices will update automatically during their nightly resync window.
WxC Carrier - Devices should be rebooted after the maintenance activity date.
MPP Release Notes
MPP Webex Aware Onboarding Annoucement
This table lists the changes with the MPP Webex Onboarding Update.
|Service Platforms:||Webex Calling|
|Markets:||All Webex Calling Regions|
|Announcement Date:||August 1, 2022|
|Information:||Issues with MPP devices connecting to Webex Platform|
Cisco MPP 6800/7800/8800 Series
In April 2022, a platform enhancement was released that allowed the Webex Calling registered MPP devices to onboard and connect with the Webex Platform and enabled a few Serviceability requests (Reboot and Report Problem). This Webex Onboarding feature was the first step in providing additional Webex features to these MPP devices. These Webex features include Webex Unified Call History, Webex Directory Search and Webex Meetings including One Button to Join notifications.
As part of the feature deployment, we’ve noticed a significant number of devices that are not onboarding with the Webex Platform. These devices are not onboarding due to one of the following issues:
For issue 1The required domains are documented in the IP Subnets for Webex Calling Services table as shown in the Webex Calling Port Reference Guide.
For issue 2
Administrators can see the number of users who are not verified within their organization in the Onboarding section of the Control Hub overview page. .
See the Bulk Send Activation Emails in Control Hub article for instructions on how to resend the activation email to users, if they are not verified. The following email is sent to the user’s email account:
Ensure that users complete the process by selecting the Activate button in the email to activate their Webex User account.