Unable to Download or Play Recordings with Partner Admin Role for Webex Contact Center

ISSUE
A user assigned the Partner Admin Role cannot perform playback and download actions for a recording. Attempting to download or playback a recording may result in the user receiving error messages such as "Oops, something went wrong."

RESOLUTION
Access to playback or download a recording is limited to users with the Local Full Admin Role. It's important to note that this capability is not available with a Partner Admin role.

To Check a User Profile:

Sign in to Control Hub.
Under Services, select Contact Center.
From the Contact Center navigation pane, choose User Management > User Profiles.

CAUSE
When a user is without Local Full Admin Privileges within the Webex Contact Center.

ADDITIONAL INFORMATION
Webex Contact Center Administrator User Roles and Privileges
Manage User Profiles in Webex Contact Center

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