Before you begin

  • Your organization must have the correct subscriptions for the calling behavior you choose.

  • If you choose Cisco Jabber, make sure it's registered with the ciscotel protocol handler.

  • Users must have valid phone numbers. If the numbers are invalid, Webex App still sends the number to the calling app that you select, but the call fails.

1

From the customer view in https://admin.webex.com/, go to Services > Calling > Client Settings, and then scroll to Calling Behavior.

2

Choose the app you want to use as your organization-level setting for calling within Webex App and then click Save :

  • Calling in Webex—Select this option if you want users to make calls directly in Webex App using one of these call services: Webex Calling, Webex Calling, or Hybrid Calling.

  • Calling in Webex (Unified CM)—Select this option if you want users to make calls directly in Webex App registered to Unified CM as a softphone for calling features, such as Hold and Resume. For more information, see the Deployment Guide for Calling in Webex App (Unified CM) at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/wbxt/ucmcalling/unified-cm-wbx-teams-deployment-guide.html.

    Choose which domain gets applied to users in Webex App:

    • Use my organization's domain —By default, your organization's domain is applied to all users in Webex App.

    • Use a UC Manager Profile for Calling —If you've created a UC Manager profile, you can select it from here so that it gets applied to all users in Webex App.

  • Cisco Jabber app —Select this option if your organization has Cisco Unified Communications Manager deployed and you want to allow users to make PSTN calls in Cisco Jabber. When users make PSTN calls in Webex App, the Cisco Jabber app launches and is used to make the call.

  • Third-Party app —Select this option if your organization has a subscription to a third-party calling app and you want to allow users to make PSTN calls using that app. Typically, Webex App users in your organization have free calling for this option. When users make PSTN calls in Webex App, the third-party app is launched and used to make the call.

Users must have the corresponding application installed to make PSTN and extension calls from the Webex App. Make sure you let people know what choice you make and if another app is used to make calls.


 

After you set your organization-wide default for calling, you can assign different calling services to individual users in your organization. Go to Management > Users > select the user > Calling, scroll to Calling Behavior. You can make your choice and then click Save.