If you’re working in a shared workspace that has a Cisco phone with the hot desking feature enabled, you can sign in and book the phone to use it as your personal device.

Once booked, the phone loads your contacts, Webex calendar, and call history, allowing you to easily access and manage your communications. This feature enables you to work more efficiently and effectively in a shared workspace environment.

If the workplace phone is configured as a hot-desk-only device, it operates in the host mode by default and can only be used to make emergency calls. To access all features, sign in and book the phone.

Sign in and book a shared phone

1

Use the camera on your mobile phone to scan the QR code displayed on the phone screen.

2

Proceed by following the on-screen guide on your mobile device.

The steps on mobile devices may vary depending on the device model and operating system. When logging in through a web browser instead of the Webex App, you will be prompted to enter your Webex account credentials.

3

Wait until the phone restarts.

When you successfully book the device, you can see that your directory number, call history, and Webex calendar displayed on the phone.

After signing in, you’ll be prompted to choose the end time for your booking. By default, 5 p.m is selected, but you can select a different end time during the same day. Make sure to tap Book desk to confirm your booking. Otherwise, the booking screen times out in 2 minutes, then the phone signs you out and goes back to the QR code screen.

The Top 360 LED and Front Arc LED on the shared Cisco Desk Phone 9871 indicate the availability status. When the phone is available, the LEDs light in solid green. After you sign in and book the device, the LEDs will light in solid white.

Once the booking duration expires, the system signs you out automatically. If needed, you can also end your booking by signing out from the phone or from your Webex App. This terminates the booking and free up the resource for other users.

On a booked device, you can't upgrade the software or do a factory reset.

Graphic for hot desking login and logout
1

Use the camera on your mobile phone to scan the QR code displayed on the phone screen.

2

Proceed by following the on-screen guide on your mobile device.

The steps on mobile devices may vary depending on the device model and operating system. When logging in through a web browser instead of the Webex App, you will be prompted to enter your Webex account credentials.

3

Wait until the Booking page shows up on your desk phone.

The sign-in process would take about a minute to complete. You can't use the phone keys when sign-in is in processing.
4

Choose the end time for your booking from the time selector.

The phone doesn’t support bookings that span multiple days.
5

Tap Book desk to confirm your booking.

6

Wait until the phone restarts.

When you successfully book the device, you can see that your directory number, call history, and Webex calendar displayed on the phone.

The Top 360 LED and Front Arc LED on the shared phone indicate the availability status. When the phone is available, the LEDs light in solid green. After you sign in and book the device, the LEDs will light in solid white.

After signing in, you’ll be prompted to choose the end time for your booking. By default, 5 p.m is selected, but you can select a different end time during the same day. Make sure to press Book to confirm your booking. Otherwise, the booking screen times out in 2 minutes, then the phone signs you out and goes back to the QR code screen.

Once the booking duration expires, the system signs you out automatically. If needed, you can also end your booking by signing out from the phone or from your Webex App. This terminates the booking and free up the resource for other users.

On a booked device, you can't upgrade the software or do a factory reset.

Before you begin

Make sure you have installed and signed in to Webex App on your mobile phone.

1

Use the camera on your mobile phone to scan the QR code displayed on the phone screen.

2

Proceed by following the on-screen guide on your mobile device.

The steps on mobile devices may vary depending on the device model and operating system. When logging in through a web browser instead of the Webex App, you will be prompted to enter your Webex account credentials.

3

Wait until the Booking page shows up on your desk phone.

The sign-in process would take about a minute to complete. You can't use the phone keys when sign-in is in processing.
4

Use the arrow keys to choose the end time for your booking from the time selector.

The phone doesn’t support bookings that span multiple days.
5

Press Book to confirm your booking.

6

Wait until the phone restarts.

When you successfully book the device, you can see that your directory number, call history, and Webex calendar displayed on the phone.

Sign out of the booked phone

If you need to end your booking earlier, simply sign out of the phone to make the workspace available for other users. Otherwise, the system will automatically sign you out when your booking duration expires. If you happen to be on a call when the booking expires, the phone will keep the call connected and sign you out after the call ends.

For privacy reasons, your personal data will be removed from the device once you sign out.

Active calls prevent automatic sign-out even after your booking duration expires. Make sure that you end all calls on the phone before you leave the desk, as this prevents you from being able to sign out remotely or from the phone.

Before you begin

End all calls on the phone before you sign out.

Follow the way that applies to your phone settings:

  • On a phone with a touch screen

    On the phone screen header, tap the icon of hot desking menu > Sign out.

  • On a phone with a non-touch screen

    Press Sign out.

You can sign yourself out of a booked device using Webex App either on your mobile phone or on your computer. This option is helpful when you leave the workspace forgetting to sign out.

Before you begin

End all calls on the phone before you sign out.

1

On your Webex App, choose the Connect to device icon the Connect icon.

2

Locate your booked phone in the Booked devices list and choose Sign out.

3

Confirm the sign-out in the pop-up window.