Accept or reject port out PSTN order

A customer can contact the PSTN service provider to whom they want to port their phone number. This PSTN service provider (gaining carrier) requests the current PSTN service provider (losing carrier) to port out the customer's phone number.

As an administrator, you can view the port out requests in Control Hub and manually accept or reject a request.

A port out request is automatically accepted after one business day.

1

Sign in to Control Hub.

2

Go to PSTN & Routing > PSTN Orders.

3

Search a PSTN order by giving an appropriate filter criteria.

You can enter an order ID in the search box to search a specific order. You can also filter the results by selecting required locations, order types, or order statuses.
For filtering the port out orders, select Order types as Port out and Order statuses as Pending.
4

Click the order that you need to process.

5

(Optional) Click Accept port out request to accept the order.

  1. Click Proceed to accept port out request to reconfirm the port out.

The phone number remains active until the port out is successful. The port out time is managed by the gaining carrier.

Once the phone number is ported out successfully, an email notification is sent to the customer.

The ported out phone number is deleted from Webex Calling for the customer. If the number is assigned and that user or feature have an extention, first the number will be unassigned and then it will be deleted.

6

(Optional) Click Reject port out request to reject the order.

  1. Select reject reason from the drop-down list.

  2. Click Proceed to reject port out request.

On rejecting port out, the order goes in Reject Pending state. When the portout request is successfully rejected by carrier, the order moves to Rejected state and the customer receives an email notification.

By rejecting the port out request, the phone number associated to this order will not port out to the gaining carrier.

What to do next

If the main number of a location is ported out, assign a new number to this location to avoid calling disruption.