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Dec 8, 2020 | view(s) | people thought this was helpful

Troubleshooting the Webex App Launch Issues on Windows 10

Troubleshooting Webex App Launch Issues on Windows 10.

Unable to start the Webex app on Windows 10.

I'm unable to launch the Webex app on my PC.

Root Cause:

The Webex app may not launch if it is not installed in the following location:

  • C:\Program Files (x86)

To resolve this issue:
  1. Uninstall the Webex app, then restart the computer.
  2. Delete the 'launched.dat' located at C:\Users\$user\AppData\Local\Programs\Cisco Spark
  3. Install the Webex app.
  4. Ensure that the Cisco Spark folder is created in C:\Program Files (x86), then do one of the following:
    • If the Cisco Spark folder is created in C:\Program Files (x86), launch the Cisco Spark app.
    • If the Cisco Spark folder is not created in C:\Program Files (x86), move the folder from it's current location to C:\Program Files (x86).
Note: The Webex folder may be found in the following location, if it is not created in correct location:
  • C:\Users\%USERPROFILE%\AppData
Additional Resource:

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