Troubleshooting the Webex App Launch Issues on Windows 10

Root Cause:

The Webex app may not launch if it is not installed in the following location:

• C:\Program Files (x86)

1. Uninstall the Webex app, then restart the computer.
2. Delete the 'launched.dat' located at C:\Users\$user\AppData\Local\Programs\Cisco Spark
3. Install the Webex app.
4. Ensure that the Cisco Spark folder is created in C:\Program Files (x86), then do one of the following:
   • If the Cisco Spark folder is created in C:\Program Files (x86), launch the Cisco Spark app.
   • If the Cisco Spark folder is not created in C:\Program Files (x86), move the folder from it's current location to C:\Program Files (x86).

• C:\Users\%USERPROFILE%\AppData

• Webex app won't launch