Forward calls

To avoid missing calls when you're away from office or your line is busy, set the phone to redirect incoming calls to an alternative phone number.

There are three call forwarding services on phones that are deployed on Webex Calling or Cisco BroadWorks:

  • Forward all—Forward all incoming calls to the destination phone number.

  • Forward busy—Forward incoming calls to the destination phone number when the line is busy.

  • Forward no answer—Forward incoming calls to the destination phone number when the call isn't answered.

The icon the Forward icon on a line indicates that all incoming calls on this line are redirected to another number. You can see the destination number below the line name.

1

Locate and tap from your phone home screen.

2

Tap Call forward settings and specify the destination phone numbers:

  • Forward all to—Enter the destination number for whenever there's an incoming call.
  • Forward busy to—Enter the destination number for when the line is busy.
  • Forward no answer to—Enter the destination number for when the call isn't picked up after a specified time period or after a number of rings.
  • You can see one of these two fields depending on your system configuration:

    • Number of rings—Specify the number of rings for a no-answer call before call forwarding.

      This field is available when your administrator enables either the Feature Key Sync or XSI.

      Valid values: 0, or a number from 2 through 20.

    • Delay for no answer—Specify the time that a call rings before call forwarding.

      This field is available when your administrator disables both the Feature Key Sync and XSI.

3

Tap Apply to save the changes.

You are back to the Call forward screen.
4

On the Call forward screen, choose your preferred option and toggle on call forwarding for it.

the graphic of call forward screen
5

Tap the Back button to exit the Call forward screen.

If your administrator has enabled the Feature Key Sync feature or has configured XSI on your lines, you can redirect incoming calls on specific lines to an alternate number. Otherwise, the call forwarding settings apply to all the lines on your phone when you turn on call forwarding on one of the lines.

1

On the line that you want to set call forwarding, tap More and then choose Call forward.

the graphic for call forward on multiple lines

2

Choose Call forward settings and specify the destination phone numbers:

  • Forward all to‑Enter the destination number for whenever there's an incoming call.
  • Forward busy to‑Enter the destination number for when the line is busy.
  • Forward no answer to‑Enter the destination number for when the call isn't picked up after a specified time period or after a number of rings.
  • You see one of these two fields depending on your system configuration:

    • Number of rings‑Specify the number of rings for a no-answer call before call forwarding.

      This field is available when your administrator enables either the Feature Key Sync or XSI.

      Valid values: 0, or a number from 2 through 20.

    • Delay for no answer‑Specify the time that a call rings before call forwarding.

      This field is available when your administrator disables both the Feature Key Sync and XSI.

3

Tap Apply to save the changes.

You are back to the Call forward screen.
4

On the Call forward screen, choose your preferred option and toggle on call forwarding for it.

the graphic of call forward screen
5

Tap the Back button to exit the Call forward screen.