This Help article is for Cisco Video Phone 8875 registered to Cisco BroadWorks or Webex Calling.
Forward calls
To avoid missing calls when you're away from office or your line is busy, set the phone to redirect incoming calls to an alternative phone number.
There are three call forwarding services on phones that are deployed on Webex Calling or Cisco BroadWorks:
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Forward all—Forward all incoming calls to the destination phone number.
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Forward busy—Forward incoming calls to the destination phone number when the line is busy.
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Forward no answer—Forward incoming calls to the destination phone number when the call isn't answered.
The icon on a line indicates that all incoming calls on this line are redirected to another number. You can see the destination number below the line name.
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Locate and tap |
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Tap Call forward settings and specify the destination phone numbers:
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Tap Apply to save the changes. You are back to the Call forward screen.
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On the Call forward screen, choose your preferred option and toggle on call forwarding for it. ![]() |
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Tap the Back button to exit the Call forward screen. |
If your administrator has enabled the Feature Key Sync feature or has configured XSI on your lines, you can redirect incoming calls on specific lines to an alternate number. Otherwise, the call forwarding settings apply to all the lines on your phone when you turn on call forwarding on one of the lines.
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On the line that you want to set call forwarding, tap More
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Choose Call forward settings and specify the destination phone numbers:
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Tap Apply to save the changes. You are back to the Call forward screen.
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On the Call forward screen, choose your preferred option and toggle on call forwarding for it. ![]() |
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Tap the Back button to exit the Call forward screen. |