Cisco Webex App Crashes when Trying to Upload a File or Change the Profile Picture
Cisco Webex App crashes when trying to upload a file or change the profile picture.
Error During Dell Backup and Recovery.
The Cisco Webex App crashes when trying to upload a file.
The Cisco Webex App crashes when attempting to change the profile picture.
Note: This article applies to users on Dell computers running Windows.
Solution:
The Cisco Webex App may crash when you’re trying to upload a file or change your profile picture, this could be due to a conflict caused by the Dell Backup & Recovery software running on your computer.
To resolve this issue:
- Log in to your computer as the administrator
- Run the following commands from an elevated command prompt:
- regsvr32 /u "C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayIconBackuped.dll"
- regsvr32 /u "C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayIconNotBackuped.dll"
- regsvr32 /u "C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRShellExtension.dll"
Was this article helpful?