The Recents list contains the calls that you made, received, missed on the phone.

The calls are sorted into the following types:

  • All: Lists all the recent calls.

  • Placed: Lists the outgoing calls that you placed.

  • Received: Lists the incoming calls that you answered.

  • Missed: Lists the missed calls

Calls will not be grouped even if they are to and from the same number. Each call is a single record.

Your phone stores a maximum number of 180 calls in the Recents list. If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.

View your recent calls

Use the Recents list to view your call history. The call details include the following information:

  • Contact information of a call

  • Time that a call was placed or received

  • Call duration

If you have multiple lines configured on your phone, you can switch to a particular line and see the call history for the line.

1

For 9841, 9851, and 9861 phonesPress the Settings hard key.

2

Do one of the following:

  • For 9841, 9851, and 9861 phonesSelect Recents to access the Recents list. You can also press Recents softkey on the phone home screen
  • for 9871Press Recents softkey on the phone home screen. Your administrator configures this softkey. For multiple lines, you can also press More (…) next to a line and then select Recents.
3

(For multiple lines) To view the call history for a specific line, choose the line from the Lines list.

To view the Lines list, press Lines in the Recents screen and then choose a line from the list to view the call history.

You can select All lines > at the top of the screen to open the Lines list. You can also see the Lines list by pressing the Navigation key up.

If you don't choose a line, the Recents list shows call history of all lines by default.

4

Select the All, Placed, Received, or Missed tab to view the respective call list.

5

To view the details of a particular call, select the the call entry.

Make a call from call history

Use the Recents list to quickly return or repeat a recent call without looking for the contact in your directories.

1

Press the Settings hard key.

2

Select Recents to access the Recents list. You can also press Recents softkey on the phone home screen

3

(For multiple lines) View the call history of a specific line:

  1. Press Linesto open the Line list.

  2. Choose a line by scrolling down the Line list and select it.

4

Locate a call entry by scrolling down the Recents list.

5

Press Call.

6

(Optional) If you want to modify the dial number before you make a call, do the following:

  1. Scroll down and locate a call entry.

  2. Press Options and then press Edit dial.

    You can select the call entry to show the call history details and then press Edit dial to modify the dial number.

  3. Enter the dial number based on the existing number.

  4. Press Call.

Add a contact from Recents

Use the Recents list to add a call entry as a contact.

1

Press the Settings hard key.

2

Select Recents to access the Recents list. You can also press Recents softkey on the phone home screen.

3

(For multiple lines) View the call history of a specific line:

  1. Press Lines to open the Line list.

  2. Choose a line by scrolling down the Line list and select it.

4

Locate a call entry by scrolling down the Recents list.

5

Press Options.

You can also select a call entry to view the call history, and then press Options.

6

Select Add to contact.

7

Enter the details and press Save.

Delete a recent call

If you don't want a particular call to display in the Recents list, you can delete it.

1

Press the Settings hard key.

2

Select Recents to access the Recents list.

You can also press Recents softkey on the phone home screen to access the Recents list. Your administrator configures this softkey.

3

(For multiple lines) View the call history of a specific line:

  1. Press Lines to open the Line list.

  2. Choose a line by scrolling down the Line list and select it.

4

Locate a call entry by scrolling down the Recents list.

5

Press Options.

You can also select a call entry to view the call history, and then press Options.

6

Select Delete.

7

Press Delete to delete the record.

Clear the call history

You can clear the entire call history stored on your phone locally. You can also delete only the call history of a particular type, for example, the placed calls, and keep the others.

You can't clear the call history that the administrator manages in the server.
1

Press the Settings hard key.

2

Select Recents to access the Recents list.

You can also press Recents on the phone home screen to access the Recents list. Your administrator configures this softkey.

3

(For multiple lines) View the call history of a specific line:

  1. Press Lines to open the Line list.

  2. Choose a line by scrolling down the Line list and select it.

4

To delete the call history, do one of the following:

  1. Use left or right navigation cluster to choose one of the following tabs to open it.

    • All: (Default) Open this tab if you want to delete all calls on the line.

    • Placed: Open this tab if you want to delete all placed calls.

    • Received: Open this tab if you want to delete all answered calls.

    • Missed: Open this tab if you want to delete all missed calls.

  2. Scroll down to a call entry of a call catergory and press Options.

5

Select Delete all.

6

Press Delete to clear the list.

Make a call from call history

Use the Recents list to quickly return or repeat a recent call without looking for the contact in your directories.

Before you begin

1

Press Recents softkey on the phone home screen. Your administrator configures this softkey. For multiple lines, you can also press More (…) next to a line and then select Recents

You see Recents list. For detail view of the Recents list, see View your recent calls.
2

(For multiple lines) View the call history of a specific line:

  1. To open the Line list, you can also select > next to the line that appears at the top of the screen.

  2. Choose a line by scrolling down the Line list and select it.

3

Locate a call entry by scrolling down the Recents list.

4

Make a call:

  • Select the entry and make a call directly.
  • Select > next to the call entry and select Call.

    (Optional)To modify the dial number, select Edit dial and then select to call the modified number.

(Optional) To add a new number to personal directory, select + next to Edit dial.

Add a contact from Recents

Use the Recents list to add a call entry as a contact.

1

Press Recents softkey on the phone home screen. Your administrator configures this softkey. For multiple lines, you can also press More (…) next to a line and then select Recents

You see Recents list. For detail view of the Recents list, see View your recent calls.
2

(For multiple lines) View the call history of a specific line:

  1. To open the Line list, you can also select > next to the line that appears at the top of the screen.

  2. Choose a line by scrolling down the Line list and select it.

3

Select > next to an call entry.

4

Select + next to Edit dial.

In the Add personal contact screen, few fields (Work phone, Name) are be auto filled. You can add the other fields and select Save to save the entry as your contact.

Delete a recent call

If you don't want a particular call to display in the Recents list, you can delete it.

1

Press Recents softkey on the phone home screen. Your administrator configures this softkey. For multiple lines, you can also press More (…) next to a line and then select Recents

You see Recents list. For detail view of the Recents list, see View your recent calls.
2

(For multiple lines) View the call history of a specific line:

  1. To open the Line list, you can also select > next to the line that appears at the top of the screen.

  2. Choose a line by scrolling down the Line list and select it.

3

Select > next to an call entry.

4

Select Delete icon.

5

Select Delete to delete the Recents call entry.

Clear the call history

Before you begin

You can clear the entire call history stored on your phone locally. You can also delete only the call history of a particular type, for example, the placed calls, and keep the others.

You can't clear the call history that the administrator manages in the server.

1

Press Recents softkey on the phone home screen. Your administrator configures this softkey. For multiple lines, you can also press More (…) next to a line and then select Recents

You see Recents list. For detail view of the Recents list, see View your recent calls.
2

In the Recents list screen, select the Delete icon at the bottom of the screen.

3

To confirm the deletion of all call history, select Delete.