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Cisco Webex Expert On Demand

Webex Expert on Demand lets you operate the RealWear HMT-1 completely hands-free. You can use voice commands and head gestures to connect you to the expert resources you need and the people in your organization.

Cisco Webex Expert on Demand

You can use Webex Expert on Demand to securely call an expert or a team of experts to collaborate and guide you in your day-to-day frontline activities.

You'll need the following to use Webex Expert on Demand :

  • A RealWear HMT-1 device.

  • A computer to install software to control your RealWear HMT-1 device.

  • A mobile device to install the RealWear Companion app.

  • A Webex Expert on Demand License.

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Webex Expert on Demand | Set Up the RealWear HMT

To configure your RealWear HMT with Webex Expert on Demand you need to download the RealWear Explorer and the RealWear Companion applications. To use your RealWear HMT you'll need to find your dominant eye and where to wear the RealWear HMT.

Download Applications

1

To get started, you'll first need to download RealWear Explorer to your computer, which lets you control the RealWear HMT.

2

Then you need to get the RealWear Companion to configure your RealWear HMT. It's a mobile app available for Android and iOS devices:

  • For Android devices, scan the QR code or visit the Google Play store.

  • For iOS devices, scan the QR code or visit the Apple App store.

Find Your Dominant Eye

The RealWear HMT works best with your dominant eye. Eye dominance is the tendency to prefer visual input from one eye over the other. Here's some tips to help you figure out which eye is dominant.

1

Form a triangle with your hands placed together at arms-length.

2

With both eyes open, focus on any distant object centered in the triangle.

3

Maintain focus on the object centered in the triangle and close your right eye. If the object is still in the triangle, then you're left-eye dominant.

4

Maintain focus on the object centered in the triangle and close your left eye. If the object is still in the triangle, then you're right-eye dominant.

Position the HMT

1

Put the device on your head with the display pod positioned on the side, according to your eye dominance. Don't extend the display too far from your eye.

2

Keep the display as close to the eye as possible for the best viewing experience. Adjust the overhead strap so that the HMT rests horizontally, slightly above your ears. Move the HMT into position in a “Z” shape, below your line of vision.

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Webex Expert on Demand | Power on and Sign in

You can sign in to use Cisco Webex Expert on Demand using either a QR code or by entering your Webex username and password.

Power On and Set Up the RealWear HMT

When the device first turns on, it may beep to indicate that it needs to be set up. The device searches for a QR Code to scan to perform configuration. Open the RealWear Companion on your mobile device to generate a QR Code.

1

Press and hold the power button located on the side of the device to turn it on.

2

Select Configuration, select First Time Setup, and follow the steps on the device.

3

Point the HMT camera at the QR code once it is generated.

4

To confirm that the device has been configured, say NAVIGATE HOME and check the time and date, as well as the wireless network.

Sign In With a QR Code

1

Say Scan code.

2

Open the Realwear Companion App on your mobile device.

3

Click Request Code.

4

Sign in using your Webex username and password.

5

Scan the code with your RealWear HMT-1.

Sign In With a Webex Username and Password

1

Say Enter username and password.

2

Say Select Item 1 to bring up the keyboard.

3

Enter your Webex username and password and then say Submit.

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Webex Expert on Demand | Make a Call

You can make a call to somebody from your recent contacts, somebody in your directory, or somebody in a team.

Call Somebody from Your Direct Spaces

1

From the home screen, say Direct.

2

Say the person's name or say Select item and the number beside their name.

3

Say Make call.

Call a Group Space

1

From the home screen, say Group.

2

Say Select Item and the number beside the group space.

3

Then say, Make call.

Call Somebody from a Team

1

From the home screen, say Teams, and then say the team name, or say Select Item and the number beside the team name.

2

From the team members, say the person's name or say Select Item and the number beside their name, then say Make call.

Incoming Call Notifications

If you receive an unscheduled call when the app is in the background, a notification banner is displayed. The notification shows the name of the person calling, or the name of the space if it's a group call.

Say Accept to receive the call, or say Reject to decline the call.

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Webex Expert on Demand | Start a Meeting

When you need to speak to people in a group space, you can start a meeting.

Start a Meeting in a Group Space

1

From the home screen, say Group.

2

Say Select Item and the number beside the group space.

3

Say Make Call.

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Webex Expert on Demand | Join a Meeting

You can join an ongoing meeting in a group space.

Join an Ongoing Meeting in a Group Space

1

From the home screen, say Group.

All ongoing meetings are shown.

2

Say Select Item and the number beside the meeting you want to join.

3

Say Join Call.

Join a Scheduled Meeting

A notification is displayed across the top of the screen, before a meeting is scheduled to start.

  • Say Join Call to join the meeting early.

  • Say Ignore Call to dismiss the notification.

A countdown timer is also shown next to the space or the persons name, before the meeting is scheduled to start:

Join Meetings not Associated with a Space

You can also join Personal Meeting Room (PMR) or Collaboration Meeting Room (CMR) meetings, that you've been invited to attend.

1

From the home screen, say Meetings.

All ongoing and upcoming meetings are shown.

2

Say Select Item and the number beside the meeting you want to join.

3

Say Join Call.

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Webex Expert on Demand | Send a Request for Help

When you need to talk to somebody instead of creating a call, you can send a message to a team or to somebody. They'll receive a message in a Webex space and then they can call you when they're free.

Request Help from Somebody in Your Directory

1

From the Direct Spaces screen, say Search, to open your directory.

2

Spell out the name and say Accept to search your directory.

3

From the search results, say the person's name, or say Select item and the number beside their name and then say Request Help.

Your request is sent to that person in a Webex space.

Request Help from Somebody on a Team

1

From the home screen, say Teams, and then say the team name.

2

Say the name of the team member, or say Select item and the number beside their name, and then say Request Help.

Your request is sent to that person in a Webex space.

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Webex Expert on Demand | In-Call Controls

During a call, you can use the following in-call controls on the HMT-1 device.

Basic Call Controls

With Webex Expert on Demand, there are some basic on-screen controls that you can use when you're in a call.

You can change the zoom, use the flashlight, view your Wi-Fi status, pause, end the call and take a photo. You can also open the control options menu to change the focus, exposure and volume levels.

  • Zoom—When you're in a call, say Zoom level 1 to zoom on the screen shared by the remote expert.

    The zoom levels go from 1 to 5.

Once zoomed in, you can then pan around the screen using your head movements.

  • When you're in a call, say Show Controls to open the control options menu.

    Choose from:

    • Focus— say Manual Focus. The camera is in auto focus mode by default.

      Selecting Manual Focus displays 9 focus points. Say Focus Point 1-9 to focus on a particular area. Say Hide Focus Points to hide them from view.

      Say Show Controls, and then say Auto Focus, to return to auto focus mode.

    • Volume—say Volume level 1.

      The volume levels go from 1 to 5.

    • Exposure—say Exposure level 1.

      The exposure levels go from 1 to 5.

    • When you've made your selection, say Hide Controls to close the menu.

  • Flashlight—When you're in a call, say Flash On.

    Say Flash Off to turn the flashlight off.
  • Network Status—When you're in a call and see a notification for Poor Media Connection.

    This indicates that your Wi-Fi signal has dropped to two bars or fewer.

  • Pause Call—When you're in a call, say Pause call.

    The audio and video for the call is stopped, but the call remains active.

  • Take Photo—When you're in a call, say Take photo.

    The photo is taken on the RealWear HMT, and is automatically added to the Webex space for the active call, and stored in your My Photos folder on the HMT.

  • End Call—When you're in a call, say End call to close out the call.

    The RealWear HMT leaves the space.

Share Your Screen

When the HMT user is in a video call with 3 or more people, they can stream their video to all experts on the call as a shared screen. This is useful when all experts need to see the HMT video, regardless of who is speaking on the call.

1

In the video call, say Share screen.

2

Say Start now, to start sharing the HMT screen.

If you don't want to see the prompt again, say Don't show again, to check the box.

3

Say Stop sharing, when you're finished sharing your screen.

View a Photo

Photos are stored in the My photos folder on the RealWear HMT. These include photos and screenshots you've taken with the RealWear HMT.

1

Say Navigate home and say My files.

2

Say My photos and to select a photo say Select item and the corresponding photo's number.

Annotate a Photo

1

When you're in a call, say Take photo, then say Annotate to start the annotation.

2

Move the annotation cursor around the screen using your head movements. Say Place to fix the cursor position.

  • To select a different cursor color, say Color, from the menu say the color name, then say Close Color to exit the menu.

  • To select a different cursor shape, say Shape, from the menu say the shape name, then say Close Shape to exit the menu.

  • You can add multiple annotations to a photo. If you are unhappy with an annotation:

    • Say Undo—undo the last annotation

    • Say Discard—discard the annotations

3

When you're finished annotating, say Done, then say Save photo.

Photos are stored in the My photos folder on the RealWear HMT. These include photos and screenshots you've taken with the RealWear HMT.

4

If you want to send the annotated photo to the expert on the call, Say Share.

You'll see a notification, when the annotated photo is successfully sent.

Take a Screenshot

Before you begin

When the remote expert shares their screen to the HMT, you can take a screenshot.

When a screen is being shared, say Take screenshot.

The screen capture is saved in My photos.

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Webex Expert on Demand | Menu Options

From the menu on the home screen, you can view the Help page, send logs, launch the Augmentir app, and also sign out of Expert on Demand.

Say Menu to open the menu options.

Choose from:

  • Augmentir—Only available if you have Augmentir installed on your HMT device.

    Say Augmentir to launch the app, which provides simplified workflows and guided instructions.

  • Help—Say Webex Help to see descriptions for commonly used commands.

    • Logs—Say Send Logs to upload logs from the device.

  • Signout—Say Signout to sign out of Expert On Demand.

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Webex Expert on Demand | Use the Voice Keyboard

You can use the voice keyboard to control your RealWear HMT device and review the dictation options and the commands that are available.

Voice Keyboard

The following is a description of how to use your visual keyboard.

  • To scroll through the characters, move your head left and right.

  • To enter a character, say the corresponding word beneath the letter that you wish to enter. For example, to enter the letter b, say Bravo.

  • You can enter multiple letters at one time by saying the corresponding words together. For example, to enter the name Becky, say Bravo Echo Charlie Kilo Yankee.

  • To change how you enter data into text fields, say A B C mode, Symbols or Numbers.

  • When you've finished entering your text, say the submit action command that's on the screen. For example, in the example shown above, the submit action is Submit.

  • To clear your entry, say Backspace to remove the last letter or Cleartext to clear all.

  • To undo the last entry, say Undo.


The character doesn't need to be visible on the screen to be entered.

Use Dictation

Dictation allows you to use natural language to input information.

1

To show more input options, say More options.

2

To switch to dictation mode, say Dictation.

3

Say the words that you want to enter.


 

You can say dot com to enter the text .com.

4

When you've completed your dictation, the HMT displays the rendered text on screen.

Voice Commands

Sign In

Voice Command

Action

Scan code

Authenticates using a QR code

Enter username and password

Authenticates using a username and password

Main Functions

Voice Command

Action

Menu

Display menu options

Webex Help

Descriptions for commonly used commands

Send Logs

Upload logs from the device

Signout

Sign out from Expert On Demand

Previous page / Next page

Navigates to 1 page left / right

Direct

Searches your direct spaces and lists contacts

Group

Searches your group spaces

Teams

Displays existing teams

Select item <item number>

Selects item associated with the specified item number

Search direct

Searches your direct spaces

Search teams

Searches the team

Request help (from selected team)

Sends a request for help to all team members

Search members

Searches for a team member

Make call

Makes a call to the selected contact

Request help (from selected contact)

Sends a request for help to the selected contact

Cancel call

Cancels a call

Calls

Voice Command

Action

Show controls / Hide controls

Shows and hides the controls menu

Manual focus

Switch to manual focus mode

Focus point 1…9

Select a focus point on screen

Auto focus

Switch to auto focus mode

Exposure level 1…5

Changes exposure level

Volume level 1…5

Changes volume level

Zoom level 1…5

Changes zoom level

Take photo

Takes a photo of the current camera view

Annotate

Starts annotation mode

Color

Opens the annotation color menu

Shape

Opens the annotation shape menu

Pause / Resume call

Pauses the audio and video signal until the call is resumed

Take screenshot

Takes a screenshot of shared screen

Join call

Join a scheduled call

End call

Ends the call

Accept

Accept an unscheduled call

Reject

Reject an unscheduled call

Keyboard Commands

Voice Command

Action

Letters

Switches keyboard to alphabet keyboard to enter letters

Numbers

Switches keyboard to number keyboard to enter numbers

Symbols

Switches keyboard to symbol keyboard to enter symbols

Abc mode

Switches keyboard to ABC Mode keyboard

Show options / Hide options

Shows and hides keyboard options

Secure entry

Switches entry mode to secure

Normal entry

Switches entry mode to normal

Dictation

Activates dictation and enters text based on speech recognition

Scan code

Scans QR code

Flashlight on / off

Switches On / Off flashlight

Close keyboard

Closes keyboard

Backspace

Deletes the last character

Clear text

Clears text in the input box

Undo

Undoes the last entry

Accept

Accepts the information entered

Global Commands

Voice Command

Action

Navigate home

Navigates to home screen

Navigate back

Navigates to previous screen

My controls

Navigates to system control panel

Mute microphone

Temporarily mutes the microphone

My notifications

Opens notification section

Recent applications

Opens applications running in the background

Show help

Displays a pop-up window with help for commands associated with the current screen

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