Admin Portals
Account Setting
Webex Expert on Demand lets you operate the RealWear HMT-1 completely hands-free. You can use voice commands and head gestures to connect you to the expert resources you need and the people in your organization.
You can use Webex Expert on Demand to securely call an expert or a team of experts to collaborate and guide you in your day-to-day frontline activities.
You'll need the following to use Webex Expert on Demand :
A RealWear HMT-1 device.
A computer to install software to control your RealWear HMT-1 device.
A mobile device to install the RealWear Companion app.
A Webex Expert on Demand License.
To configure your RealWear HMT with Webex Expert on Demand you need to download the RealWear Explorer and the RealWear Companion applications. To use your RealWear HMT you'll need to find your dominant eye and where to wear the RealWear HMT.
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To get started, you'll first need to download RealWear Explorer to your computer, which lets you control the RealWear HMT. |
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Then you need to get the RealWear Companion to configure your RealWear HMT. It's a mobile app available for Android and iOS devices:
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The RealWear HMT works best with your dominant eye. Eye dominance is the tendency to prefer visual input from one eye over the other. Here's some tips to help you figure out which eye is dominant.
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Form a triangle with your hands placed together at arms-length. |
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With both eyes open, focus on any distant object centered in the triangle. |
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Maintain focus on the object centered in the triangle and close your right eye. If the object is still in the triangle, then you're left-eye dominant.  |
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Maintain focus on the object centered in the triangle and close your left eye. If the object is still in the triangle, then you're right-eye dominant. |
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Put the device on your head with the display pod positioned on the side, according to your eye dominance. Don't extend the display too far from your eye.  |
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Keep the display as close to the eye as possible for the best viewing experience. Adjust the overhead strap so that the HMT rests horizontally, slightly above your ears. Move the HMT into position in a “Z” shape, below your line of vision.  |
You can sign in to use Cisco Webex Expert on Demand using either a QR code or by entering your Webex username and password.
When the device first turns on, it may beep to indicate that it needs to be set up. The device searches for a QR Code to scan to perform configuration. Open the RealWear Companion on your mobile device to generate a QR Code.
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Press and hold the power button located on the side of the device to turn it on.  |
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Select Configuration, select First Time Setup, and follow the steps on the device. |
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Point the HMT camera at the QR code once it is generated.  |
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To confirm that the device has been configured, say NAVIGATE HOME and check the time and date, as well as the wireless network. |
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Say Scan code.
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Open the Realwear Companion App on your mobile device. |
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Click Request Code. |
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Sign in using your Webex username and password. |
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Scan the code with your RealWear HMT-1. |
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Say Enter username and password.
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Say Select Item 1 to bring up the keyboard. |
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Enter your Webex username and password and then say Submit. |
You can make a call to somebody from your recent contacts, somebody in your directory, or somebody in a team.
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From the home screen, say Direct.  |
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Say the person's name or say Select item and the number beside their name. |
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Say Make call. |
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From the home screen, say Group.  |
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Say Select Item and the number beside the group space. |
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Then say, Make call. |
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From the home screen, say Teams, and then say the team name, or say Select Item and the number beside the team name.  |
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From the team members, say the person's name or say Select Item and the number beside their name, then say Make call.  |
If you receive an unscheduled call when the app is in the background, a notification banner is displayed. The notification shows the name of the person calling, or the name of the space if it's a group call.
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Say Accept to receive the call, or say Reject to decline the call.  |
When you need to speak to people in a group space, you can start a meeting.
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From the home screen, say Group. |
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Say Select Item and the number beside the group space.
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Say Make Call. |
You can join an ongoing meeting in a group space.
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From the home screen, say Group.
All ongoing meetings are shown. |
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Say Select Item and the number beside the meeting you want to join. |
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Say Join Call. |
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A notification is displayed across the top of the screen, before a meeting is scheduled to start.
A countdown timer is also shown next to the space or the persons name, before the meeting is scheduled to start: |
You can also join Personal Meeting Room (PMR) or Collaboration Meeting Room (CMR) meetings, that you've been invited to attend.
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From the home screen, say Meetings. 
All ongoing and upcoming meetings are shown. |
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Say Select Item and the number beside the meeting you want to join. |
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Say Join Call. |
When you need to talk to somebody instead of creating a call, you can send a message to a team or to somebody. They'll receive a message in a Webex space and then they can call you when they're free.
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From the Direct Spaces screen, say Search, to open your directory. |
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Spell out the name and say Accept to search your directory. 
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From the search results, say the person's name, or say Select item and the number beside their name and then say Request Help. Your request is sent to that person in a Webex space. |
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From the home screen, say Teams, and then say the team name. |
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Say the name of the team member, or say Select item and the number beside their name, and then say Request Help.
Your request is sent to that person in a Webex space. |
During a call, you can use the following in-call controls on the HMT-1 device.
With Webex Expert on Demand, there are some basic on-screen controls that you can use when you're in a call.
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You can change the zoom, use the flashlight, view your Wi-Fi status, pause, end the call and take a photo. You can also open the control options menu to change the focus, exposure and volume levels.
Once zoomed in, you can then pan around the screen using your head movements.
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When the HMT user is in a video call with 3 or more people, they can stream their video to all experts on the call as a shared screen. This is useful when all experts need to see the HMT video, regardless of who is speaking on the call.
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In the video call, say Share screen.  |
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Say Start now, to start sharing the HMT screen. 
If you don't want to see the prompt again, say Don't show again, to check the box. |
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Say Stop sharing, when you're finished sharing your screen. |
Photos are stored in the My photos folder on the RealWear HMT. These include photos and screenshots you've taken with the RealWear HMT.
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Say Navigate home and say My files. |
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Say My photos and to select a photo say Select item and the corresponding photo's number. |
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When you're in a call, say Take photo, then say Annotate to start the annotation. 
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Move the annotation cursor around the screen using your head movements. Say Place to fix the cursor position. 
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When you're finished annotating, say Done, then say Save photo. Photos are stored in the My photos folder on the RealWear HMT. These include photos and screenshots you've taken with the RealWear HMT. |
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If you want to send the annotated photo to the expert on the call, Say Share.
You'll see a notification, when the annotated photo is successfully sent. |
When the remote expert shares their screen to the HMT, you can take a screenshot.
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When a screen is being shared, say Take screenshot. The screen capture is saved in My photos. |
From the menu on the home screen, you can view the Help page, send logs, launch the Augmentir app, and also sign out of Expert on Demand.
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Say Menu to open the menu options. Choose from:
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You can use the voice keyboard to control your RealWear HMT device and review the dictation options and the commands that are available.
The following is a description of how to use your visual keyboard.
To scroll through the characters, move your head left and right.
To enter a character, say the corresponding word beneath the letter that you wish to enter. For example, to enter the letter b, say Bravo.
You can enter multiple letters at one time by saying the corresponding words together. For example, to enter the name Becky, say Bravo Echo Charlie Kilo Yankee.
To change how you enter data into text fields, say A B C mode, Symbols or Numbers.
When you've finished entering your text, say the submit action command that's on the screen. For example, in the example shown above, the submit action is Submit.
To clear your entry, say Backspace to remove the last letter or Cleartext to clear all.
To undo the last entry, say Undo.
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The character doesn't need to be visible on the screen to be entered. |
Dictation allows you to use natural language to input information.
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To show more input options, say More options. |
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To switch to dictation mode, say Dictation. |
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Say the words that you want to enter.
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When you've completed your dictation, the HMT displays the rendered text on screen. |
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Voice Command |
Action |
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Scan code |
Authenticates using a QR code |
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Enter username and password |
Authenticates using a username and password |
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Voice Command |
Action |
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Menu |
Display menu options |
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Webex Help |
Descriptions for commonly used commands |
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Send Logs |
Upload logs from the device |
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Signout |
Sign out from Expert On Demand |
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Previous page / Next page |
Navigates to 1 page left / right |
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Direct |
Searches your direct spaces and lists contacts |
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Group |
Searches your group spaces |
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Teams |
Displays existing teams |
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Select item <item number> |
Selects item associated with the specified item number |
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Search direct |
Searches your direct spaces |
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Search teams |
Searches the team |
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Request help (from selected team) |
Sends a request for help to all team members |
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Search members |
Searches for a team member |
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Make call |
Makes a call to the selected contact |
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Request help (from selected contact) |
Sends a request for help to the selected contact |
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Cancel call |
Cancels a call |
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Voice Command |
Action |
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Show controls / Hide controls |
Shows and hides the controls menu |
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Manual focus |
Switch to manual focus mode |
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Focus point 1…9 |
Select a focus point on screen |
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Auto focus |
Switch to auto focus mode |
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Exposure level 1…5 |
Changes exposure level |
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Volume level 1…5 |
Changes volume level |
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Zoom level 1…5 |
Changes zoom level |
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Take photo |
Takes a photo of the current camera view |
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Annotate |
Starts annotation mode |
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Color |
Opens the annotation color menu |
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Shape |
Opens the annotation shape menu |
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Pause / Resume call |
Pauses the audio and video signal until the call is resumed |
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Take screenshot |
Takes a screenshot of shared screen |
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Join call |
Join a scheduled call |
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End call |
Ends the call |
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Accept |
Accept an unscheduled call |
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Reject |
Reject an unscheduled call |
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Voice Command |
Action |
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Letters |
Switches keyboard to alphabet keyboard to enter letters |
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Numbers |
Switches keyboard to number keyboard to enter numbers |
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Symbols |
Switches keyboard to symbol keyboard to enter symbols |
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Abc mode |
Switches keyboard to ABC Mode keyboard |
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Show options / Hide options |
Shows and hides keyboard options |
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Secure entry |
Switches entry mode to secure |
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Normal entry |
Switches entry mode to normal |
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Dictation |
Activates dictation and enters text based on speech recognition |
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Scan code |
Scans QR code |
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Flashlight on / off |
Switches On / Off flashlight |
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Close keyboard |
Closes keyboard |
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Backspace |
Deletes the last character |
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Clear text |
Clears text in the input box |
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Undo |
Undoes the last entry |
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Accept |
Accepts the information entered |
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Voice Command |
Action |
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Navigate home |
Navigates to home screen |
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Navigate back |
Navigates to previous screen |
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My controls |
Navigates to system control panel |
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Mute microphone |
Temporarily mutes the microphone |
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My notifications |
Opens notification section |
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Recent applications |
Opens applications running in the background |
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Show help |
Displays a pop-up window with help for commands associated with the current screen |
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