Add and Assign Phones to a User

With Cisco Webex Control Hub, you can assign devices to users for personal usage and then register those devices to the cloud.

The devices listed here support Webex Calling. While all of these devices can be registered using a MAC address, only the following subset can be registered using an activation code:

  • Cisco IP Phone 6800 Series Multiplatform Phones (Audio phones—6821, 6841, 6851, 6861, 6871)

  • Cisco IP Phone 7800 Series Multiplatform Phones (Audio phones—7811, 7821, 7841, 7861)

  • Cisco IP Phone 8800 Series Multiplatform Phones (Audio phones—8811, 8841, 8851, 8861)

  • Cisco IP Phone 8800 Series Multiplatform Phones (Video phones—8845, 8865)

  • Cisco IP Conference Phone 7832 and 8832

With regards to DECT devices, only DECT base devices (not DECT handsets) are available for assignment in Control Hub. After you assign a base unit to a user, you must then manually pair a DECT handset to that base unit. For more information, see Connect the Handset to the Base Station.

1

From the customer view in https://admin.webex.com, go to Devices and then click Add Device.

2

Choose Existing User, enter the phone's owner, either part of the username or the user's real name, choose the user from the results, and then click Next.

3

Choose the device from the drop-down list, and then click Next.

4

Choose one of the following options and then click Save:

  • By Activation Code—Choose this option if you want to generate an activation code that you can share with the device owner. The 16-digit activation code must be manually entered onto the device itself.

     

    Multiplatform phones must have a firmware load of 11.2.3MSR1 or later to display the activation code screen. If phone firmware needs to be updated, point users to https://upgrade.cisco.com/MPP_upgrade.html.

  • By MAC Address—Choose this option if you know the MAC address of the device. A phone's MAC address must be a unique entry. If you enter a MAC address for a phone that's already registered or you make a mistake when you enter the number, an error message appears.

 

Limitations may apply when using third-party devices.

If you chose to generate an activation code for the device but you haven't yet used that code, the status of that device reads as Activating in the assigned user's Devices section in Control Hub and the main Devices list in the Calling Admin Portal. The activating device doesn't appear in the main Devices window in Control Hub until the device is successfully activated. Keep in mind it may take up to 10 minutes for device status to be updated in Control Hub.

Add a Phone to a New Workspace

When people are at work, they get together in lots of places like lunch rooms, lobbies, and conference rooms. You can set up shared Cisco Webex devices in these Workspaces, add services, and then watch the collaboration happen.

The key principle of a Workspaces device is that it is not assigned to a specific user, but rather a physical location, allowing for shared usage.

The devices listed here support Webex Calling. While all of these devices can be registered using a MAC address, only the following subset can be registered using an activation code:

  • Cisco IP Phone 6800 Series Multiplatform Phones (Audio phones—6821, 6841, 6851)

  • Cisco IP Phone 7800 Series Multiplatform Phones (Audio phones—7811, 7821, 7841, 7861)

  • Cisco IP Phone 8800 Series Multiplatform Phones (Audio phones—8811, 8841, 8851, 8861)

  • Cisco IP Phone 8800 Series Multiplatform Phones (Video phones—8845, 8865)

  • Cisco IP Conference Phone 7832 and 8832

1

From the customer view in https://admin.webex.com, go to Workspaces, and then click Add Workspace.

2

Enter a name for the workspace (such as the name of the physical room), select room type and add capacity. Then click Next.

3

Choose Cisco IP Phone and then click Next.

4

Select the device type from the drop-down list, choose whether you want to register the phone with an activation code or a MAC address, and then click Next. Keep in mind that if you choose to register the device using an activation code, the code is emailed to the designated administrator for the location.

For Webex Calling, you can only add one shared phone to a Workspace.

For Cisco IP Conference Phone 7832, some softkeys may not be available. If you need a full set of softkeys, we recommend that you assign this phone to a user instead.

5

Assign a Location and Phone Number (determined by the location that you choose), and then click Save. You also have the option of assigning an extension.

Add a Room Device to a New Workspace

When people are at work, they get together in lots of workspaces like lunch rooms, lobbies, and conference rooms. You can set up shared Cisco Webex devices in these Workspaces, add services, and then watch the collaboration happen.

The key principle of a Workspaces device is that it is not assigned to a specific user, but rather a physical location, allowing for shared usage.

The devices listed here support Webex Calling.

1

From the customer view in https://admin.webex.com, go to Workspaces, and then click Add Workspace.

2

Enter a name for the workspace (such as the name of the physical room), select room type and add capacity. Then click Next.

3

Choose Other Cisco Webex Device and then click Next.

Other Cisco Webex Devices include Cisco Webex Room or Desk device, including Cisco Webex Board.

4

Choose one of the following options:

  • Free Calling—Users can only make Webex Teams or Webex Session Initiation Protocol (SIP) calls using a SIP address (for example, username@example.calls.webex.com).
  • Cisco Webex Calling—In addition to being able to make and receive Webex Teams and SIP calls, people in this Workspace can use the device to make and receive phone calls from within the Webex Calling numbering plan. For example, you can call your coworker Giacomo Edwards by dialing his phone number 555-555-5555, his extension 5555, or his SIP address gedwards@example.webex.com but you can also call your local pizzeria.
5

Assign a Location, Phone Number (determined by the location that you choose), an Extension, and then click Save.

6

Activate the device by using the code provided. You can copy, email, or print the activation code.

Add and Assign Devices in Bulk

If you have several devices that you need to assign to users and places, you can populate a CSV file with the required information and activate those devices in just a couple of easy steps.

The devices listed here support Webex Calling. While all of these devices can be registered using a MAC address, only the following subset can be registered using an activation code:

  • Cisco IP Phone 6800 Series Multiplatform Phones (Audio phones—6821, 6841, 6851)

  • Cisco IP Phone 7800 Series Multiplatform Phones (Audio phones—7811, 7821, 7841, 7861)

  • Cisco IP Phone 8800 Series Multiplatform Phones (Audio phones—8811, 8841, 8851, 8861)

  • Cisco IP Phone 8800 Series Multiplatform Phones (Video phones—8845, 8865)

  • Cisco IP Conference Phone 7832 and 8832

1

From the customer view in https://admin.webex.com, go to Devices, click Add Device, and then choose whether you're adding the device to a user or a place.

2

Select Import/upload CSV file.

3

Choose one of the following options:

  • Export user attributes—You can get a list of all of the users in your organization and their associated attributes so you don't have to manually look up each user.
  • Download CSV template—You can use a template that we've come up with and then enter information such as usernames, type (indicate whether it's a user or a place), MAC addresses, and device models. Here are a few things to keep in mind:

    • For the Username column of the CSV file, make sure you enter the user's email address, not their user ID or their name. You can also insert a Place name in this column.

    • We recommend that you limit the number of devices to 1000 per CSV file. If you need to add more than that, use a second CSV file.

    • If you enter a place that doesn't yet exist, the place is automatically created for you.

    • If you leave the MAC address column blank, an activation code is generated and must be entered on the device itself.
4

If the MAC address has been left blank, you can choose where the activation code gets sent:

  • Provide a link—The activation code gets added to a CSV file that you can then download.
  • Email activation code—If the device is for a place, the activation code gets sent to you, as the administrator. If the device is for a user, the activation code is emailed to the user.
5

Import the populated CSV file.
6

Click Submit.

You're presented with a status update as devices become activated.

 

Multiplatform devices must be running a firmware load of 11.2.3MSR1 or later in order for users to be able to enter the activation code on their device. For information about how to upgrade phone firmware, see this article.

Manage Registered Devices

From Cisco Webex Control Hub, you can cross launch the Calling Admin Portal where you can manage your cloud-registered devices.

From the customer view in https://admin.webex.com, go to Devices, choose a device from the list, and then click Manage Device.


 

Non-Webex Calling devices can be configured directly through Calling Admin Portal, but these devices are not officially supported by Cisco.

What to do next

This step launches Calling Admin Portal where you can manage devices that you registered to the cloud. For more information, see Device Management.

Add Numbers to Your Location

You can add phone numbers to desk and room devices in your customer organization at any time, whether you're in the middle of a trial or have been converted to a paid subscription.


We've increased the number of telephone numbers you can add in Control Hub from 250 to 1000.

1

From the customer view in https://admin.webex.com, go to Services > Calling > Numbers then click Add Numbers .

2

Specify the Location and Number Type. If you're porting numbers over, enter both your current and new billing numbers.

3

Enter at least two phone numbers, separated by commas, and click Save.

Check the Status of Ordered Numbers

You can see a list of numbers that your organization has ordered. With this information you can see unused numbers that are available, and the numbers that have been ordered that will soon become available.

From the customer view in https://admin.webex.com, go to Services > Calling > Orders.

You're brought to the Calling Admin Portal, where you'll see the orders that have been submitted and completed. If you have an orderid handy, you can enter it as a parameter and get details about a specific order, otherwise you'll get a summary of all orders.