From the customer view in https://admin.webex.com, go to Workspaces, and then click Add Workspace.

Enter a name for the workspace (such as the name of the physical room), select room type and add capacity. Then click Next.

Choose Cisco IP Phone and then click Next.

Select the device type from the drop-down list, choose whether you want to register the phone with an activation code or a MAC address, and then click Next. Keep in mind that if you choose to register the device using an activation code, the code is emailed to the designated administrator for the location.

Assign a Location and Phone Number (determined by the location that you choose), and then click Save. You also have the option of assigning an extension.

From the customer view in https://admin.webex.com, go to Workspaces, and then click Add Workspace.

Enter a name for the workspace (such as the name of the physical room), select room type and add capacity. Then click Next.

Choose Other Cisco Webex Device and then click Next.

Choose one of the following options:

• Free Calling—Users can only make Webex or Webex Session Initiation Protocol (SIP) calls using a SIP address (for example, username@example.calls.webex.com).
• Webex Calling—In addition to being able to make and receive Webex and SIP calls, people in this Workspace can use the device to make and receive phone calls from within the Webex Calling numbering plan. For example, you can call your coworker Giacomo Edwards by dialing his phone number 555-555-5555, his extension 5555, or his SIP address gedwards@example.webex.com but you can also call your local pizzeria.

Assign a Location, Phone Number (determined by the location that you choose), an Extension, and then click Save.

Activate the device by using the code provided. You can copy, email, or print the activation code.

From the customer view in https://admin.webex.com, go to Devices, click Add Device, and then choose whether you're adding the device to a user or a place.

Select Import/upload CSV file.

Choose one of the following options:

• Export user attributes—You can get a list of all of the users in your organization and their associated attributes so you don't have to manually look up each user.
• Download CSV template—You can use a template that we've come up with and then enter information such as usernames, type (indicate whether it's a user or a place), MAC addresses, and device models. Here are a few things to keep in mind:

  • For the Username column of the CSV file, make sure you enter the user's email address, not their user ID or their name. You can also insert a Place name in this column.

  • We recommend that you limit the number of devices to 1000 per CSV file. If you need to add more than that, use a second CSV file.

  • If you enter a place that doesn't yet exist, the place is automatically created for you.

  • If you leave the MAC address column blank, an activation code is generated and must be entered on the device itself.

If the MAC address has been left blank, you can choose where the activation code gets sent:

• Provide a link—The activation code gets added to a CSV file that you can then download.
• Email activation code—If the device is for a place, the activation code gets sent to you, as the administrator. If the device is for a user, the activation code is emailed to the user.

Import the populated CSV file.

Click Submit.

You're presented with a status update as devices become activated.

Multiplatform devices must be running a firmware load of 11.2.3MSR1 or later in order for users to be able to enter the activation code on their device. For information about how to upgrade phone firmware, see this article.

From the customer view in https://admin.webex.com, go to Users.

Select the user to modify and scroll down to Devices.

To add a device to this user, click Add Device.

If the user is already assigned a device, and you would like to add another device, click the icon next to Devices and click Add Device.

To modify an existing device, select the device name.

From the customer view in https://admin.webex.com, go to Workspaces.

Select the workspace to modify and go to the Devices tile.

To add a device, click Add Device.

To modify an existing device, select the device name.

From the customer view in https://admin.webex.com, go to Users or Workspaces (depending on where the device to modify is assigned).

Select the user or workspace to modify and scroll to Devices.

Select the device where you would like to add or modify the shared lines and scroll to Phone Users and Settings.

To add or remove users or places from this phone, select Configure Lines.

To remove a line, click the icon.

The primary user on line 1 cannot be removed.

To add a shared line appearance, click the icon.

Add the lines in the order in which you want them to appear. To reorder the line appearance, delete and add to the list in the order you want them to appear.

Enter the name or phone number and select from the options that appear and click Save.

From the customer view in https://admin.webex.com, go to Users.

Select the user to modify and scroll to Devices.

Select the device where you would like to add or modify.

Under Users on this Device, click Configure Ports.

To add a shared port configuration, click the icon.

Enter the name or phone number and select from the options that appear and then click Save.

Only workspaces without devices appear in the lookup.

If the device requires T.38 fax compression, check the box in the T.38 column or override user-level compression options, and then click Save.

A workspace can have an ATA. This is useful for fax machines.

From the customer view in https://admin.webex.com, go to Services > Calling > Numbers then click Add Numbers.

Specify the Location and Number Type. If you're porting numbers over, enter both your current and new billing numbers.

Then, click Save.

From the customer view in https://admin.webex.com, go to Services > Calling > PSTN Orders.