As a full administrator, read-only administrator, or support administrator of an organization, you have access to various charts, graphs, and reports in Control Hub, depending on your deployment. You can use this information to evaluate how Cisco Webex services and devices are being used in your organization and how often. For example, you can use analytics to track and measure services in your cloud collaboration portfolio.

Historical charts and graphs are standard in Control Hub. Most charts and graphs are available in daily, weekly, and monthly format. The amount of data you have access to depends on the type of customer you are. If you're a standard customer, you have access to 3 months of data. If you're a Pro Pack customer, you have access to 13 months of data.


All reports are in Greenwich Mean Time (GMT).

Analytics data is batch processed each day. Data is made available within 24 hours and metrics are available by 1:00PM GMT the next day.

1

To view your Analytics data:

2

Select which time period you want to view the data for with the calendar date selector.


 

If your reports don't load, enable third-party cookies in your browser. If you prefer to control which third-party cookies your browser accepts, you can add *.webex.com to the list of exceptions.

If third-party cookies are already enabled, try clearing your browser cache.

3

To save an individual chart or graph, click the more button, and then choose a file type.

If you choose CSV, you'll export all of the data for the selected report. If you select PNG or PDF, you get a copy of the data shown on the screen only.

These charts provide you with details and descriptions about who is using Cisco Webex meetings, regardless of whether it's a Personal Room Meeting or a standard Webex meeting. You can also find out how many minutes people are spending in meetings, the quality of those meetings, and what type of audio people are using.

There are five Key Performance Indicators (KPIs) that show at the top of the Meetings Analytics page. They don’t change as you navigate through the different tabs, but the range of data they measure changes as you select a new date range.

KPIs that measure increasing or decreasing percentages measure the change over time. For example, if you select 14 days from October 15 to October 29, then the percentage indicates the change that took place between October 1 to October 14, and October 15 to October 29. You must select a continuous date range to see the trending KPI (% of change).

The five KPIs are:

  • Total Meetings—Total number of meetings over the selected time period.

  • Total Video Meetings—Total number of meetings where at least one participant enabled video. For example, if five people join a meeting and one person turns on their video for any amount of time, then that meeting counts as a video meeting.

  • Total Meeting Minutes—Total number of minutes for all meetings duration over the selected time period. For example, if three meetings lasted 30 minutes each, then the total meeting minutes is 90.

  • Total Unique Hosts—Total number of unique hosts who started at least one Webex meeting.

  • Total Participants—Total number of joins by participants or devices from all Webex meetings. For example, if a participant or device disconnected from a meeting and then rejoined, the count is 2.

Usage by Meetings

You can use this chart to see trends in meetings, and if there are peaks and valleys in your Meetings use. This chart provides a summary of how many meetings have taken place over a time period.

For the Total Video Meetings graph, if one person in a meeting turns on their video for any amount of time, then that meeting counts as a video meeting.

The total number of meetings is shown. By default, it’s the total for the complete time period reported. If you select a different time period, this total adjusts accordingly.

If you have more than one Webex site, you can select a specific site to be displayed using the Site drop-down list on the top-right corner. Data for the Total Video Meetings metric is available from September 1, 2019 and onward. Data is not available before September 1, 2019 .

Usage by Participant Minutes

You can see the total number of minutes that all users were in a Meeting, compared against the total number of minutes that Meeting participants had their video enabled.

For example, if a meeting that has 3 participants and lasts 10 minutes, it’s reported as 30 minutes (3 x 10 minutes).

The total number of meeting minutes for the selected time period is shown next to the title. By default, this is the total number of minutes over the complete time range reported when the chart is initially displayed.

For the Total Video Minutes chart, if five people join a 30-minute meeting, and two have video enabled for the entire meeting, then there are 60 total video minutes.

Participants by Roles

You can use this chart to see the total number of participants in a meeting broken down by hosts and participants. The participants chart shows the total number of unique hosts and participants across a time range.

The total of participants and unique host over the selected time period are shown next to the title. By default, this is the total number of participants over the complete time range reported when the chart is initially displayed.

Participants by Join Method

You can use this chart to see the total number of participants broken down by how they joined the meeting. The participants chart shows the application or device that the participant used to join the meeting.

The total of participants and unique host over the selected time period are shown next to the title. By default, this is the total number of participants over the complete time range reported when the chart is initially displayed.

Participants by Video Usage

You can use this chart to see the total number of participants in a meeting broken down by the number of users that used video during their meeting and the number of users that didn't.

By default, this is the total number of participants over the complete time range reported when the chart is initially displayed.

For the Total Video Participants chart, if five people join a meeting and four are sending video, then there are four total video participants for that meeting.

Join Method

This chart shows the different ways that users joined a meeting over the selected time period.

The Join Method chartrt is broken down into four categories: Cloud Video Device, On-Premise Video Device, Teams, and Webex Meetings Client.

Data for the Join Method chart is available from August 1, 2019 onward.

If you select any of the join methods from the Join Method chart, then the data for all charts adjusts to the start date of the Join Method chart, which is August 1, 2019.

Usage by Location

This chart identifies locations based on where participants join a Webex meeting from. The top four locations are included in Usage by Location report.

Usage by Activity

The Usage by Activity chartt shows when a participant enables: Recording, Video, or Sharing during a meeting. This chart shows the percentage of meetings where at least one user executed the activity. If video was enabled, then that meeting is considered as a video meeting

Top 10 Charts

There are three charts that can show a total of eight different metrics. You can use the drop-down list to switch between different reports. You can also select the ellipsis and save any report as a CSV.


If a Top 10 value is listed as Unknown, then that means that Webex analytics couldn't determine that particular value.

  • Top 10 meetings by meeting minutes– The 10 meetings with the highest number of meeting minutes. A meeting minute is the total number of minutes in a meeting. So if a meeting lasted for 1 hour, then it has 60 meeting minutes.

  • Top 10 meetings by video mins– The 10 meetings with the most video minutes. A video minute is the number of minutes where at least 1 participant had their video enabled.

  • Top 10 meetings by # of participants– The 10 meetings that had the most participants.

  • Top 10 hosts by # of meetings– The 10 hosts that held the most meetings.

  • Top 10 participants by # of meeting– The 10 participants who were in the most meetings.

  • Top 10 locations by # of participants– The 10 locations that participants joined a meeting from the most.

  • Top 10 locations by # of participant mins– The 10 locations with the most participant minute. A participant minute is each minute that every participant is in a meeting. So if a meeting has 2 participants and lasts an hour, it has 120 participant minutes.

  • Top 10 locations by # of meetings– The 10 locations that host the most meetings.

Average Join Time

You can use this chart to measure the goal join time (10 seconds under normal conditions) measured against the actual average join time. The number of participants that joined each meeting is shown in a bar graph.

This chart shows the number of participants and the average join meeting time (JMT). JMT = (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join button in the preview window to connecting into the meeting).

JMT doesn’t count the time the user spends browsing menus or making selections in the preview window.

The total number of participants is overlaid with the JMT on the same chart.

Average Join Time by Location

You can use this chart to see how meetings are running across your different geographies by displaying the average Join Meeting Time (JMT) of each country.

If a JMT is less than 10 seconds, it's marked green. If a JMT is between 10 and 20 seconds, it's marked yellow. If a JMT is over 20 seconds, it's marked red.

Select a country here to see all other reports update to show only the participants who joined the meeting from this country.

VoIP Quality

You can use this chart to analyze the packet loss and latency. This information is displayed in a bar graph. The chart also breaks down the VoIP protocol by percentage used.

This chart only shows the VoIP quality for calls that are made using the Webex client and when users select the Call Using Computer option to join a meeting.

The threshold is set to 5% packet loss or 400-ms latency. Red indicates meetings that have exceeded the threshold.

Next to the title is the total percent of TCP vs UDP used by these VoIP calls.

Select the Above Threshold to show all Webex client VoIP calls that have potential quality issues. All other reports update accordingly.

VoIP Quality by Location

You can use this chart to assess the Webex client VoIP.

VoIP user experience based on geographies of users who joined the meeting. This chart is a good way to get a quick snapshot of the VoIP quality experienced by users in other countries.

Participant Details

This table shows specific information about meetings that took place on your Webex site, a good place to start if you’re trying to troubleshoot a meeting and need a bit more information.

One entry is included per participant, per device:

  • Meeting Number—9-digit meeting access code that was used to join the meeting.

  • Meeting Name—Subject of the meeting.

  • User Name—The provisioned name of the person who attended the meeting.

  • Email—Email address of the person who attended the meeting

  • Is CMR?—Y indicates that Meeting Center Video was enabled.

  • Location—Country where the person attending the meeting.

  • Join Date—The date of the meeting (GMT).

  • Start Time—When the meeting started (GMT).

  • Duration—The length of the meeting (minutes).

  • OS—Operating System of the device used to join the meeting.

  • Browser—Web browser used to join the meeting.

  • Client IP—IP address of the device used to join the meeting.

  • Gateway IP—IP address of the gateway.

  • Join Meeting Time—JMT = (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join button in the preview window to connecting into the meeting).

    JMT doesn’t count the time the user spends browsing menus or making selections in the preview window.

  • TCP %—Percentage used in the client connections.

  • UDP %—Percentage used in the client connections.

  • VoIP Packet Loss—Average packet loss for the duration of the meeting.

  • VoIP Latency—Average latency for the duration of the meeting.

  • Conference ID—The ID of the meeting. Each meeting has a unique ID.


    There is a 5,000,000 cell limit for exported CSV files. The number of rows multiplied by the number of columns can’t exceed 5,000,000. There is also a 1,000,000 row display limit. Analytics will only display up to 1,000,000 rows.


If you join and rejoin the same meeting using the same user ID and device, this table only shows multiple entries. One entry for each attempt to join the meeting.

Audio Sources

The Audio Sources chart shows all the audio sources used by your organization, broken down by type and date.

Audio Usage

The Audio Usage chart shows the ratio of different audio options used, and breaks them down further by the number of minutes each connection type was in use.

  • CCA—Users dialed in/out through Cloud Connected Audio (CCA) Partners’ PSTN network.

  • PSTN—Users dialed in or out using the Webex audio providers’ PSTN network.

  • VoIP—Users selected the Call Using Computer audio and video option from the Webex client.

  • Edge Audio—Users placed calls using an IP Phone through Webex Edge Audio VoIP.

  • Fallback—If there are connectivity issues or the call fails with Edge Audio, then Webex retries the call over a PSTN connection.

Participant Details

This table shows specific information about meetings that took place on your Webex site, a good place to start if you’re trying to troubleshoot a meeting and need a bit more information.

One entry is included per participant, per device.

Here are the details presented:

  • Meeting Number—9-digit meeting access code that was used to join the meeting.

  • Meeting Name—Subject of the meeting.

  • User Name—The provisioned name of the person who attended the meeting.

  • Email—Email address of the person who attended the meeting.

  • Is CMR?—Y indicates that Meeting Center Video was enabled.

  • Location—Country where the person attending the meeting.

  • Join Date—The date of the meeting (GMT).

  • Start Time—When the meeting started (GMT).

  • Duration—The length of the meeting (minutes).

  • OS—Operating System used by the user joining the meeting. TP is entered if the user joined the meeting from a TelePresence (video) device.

  • Browser—Indicates when someone joined using a web browser.

  • Client IP—Indicates the IP address of the client, if available.


    The Client IP may not be available if you join a Webex meeting and you’re connected to a VPN or are behind a firewall. If you join a Webex meeting from the Webex Meetings desktop application, then the Location is shown based on the device. Otherwise, the Location is based on the gateway IP address.

  • Conference ID—The ID of the meeting. Each meeting has a unique ID.


If you join and rejoin the same meeting using the same user ID and device, this table only shows multiple entries. One entry for each attempt to join the meeting.

If you want to look up all of the meetings that you participated in, search for your email address in the Email column and select your name. All of the other reports get updated to provide information about your meetings. Or you can identify all of the participants of a meeting by selecting the unique conference ID. All participants with the same conference ID are in the same meeting.


There is a 5,000,000 cell limit for exported CSV files. The number of rows multiplied by the number of columns can’t exceed 5,000,000. There is also a 1,000,000 row display limit. Analytics will only display up to 1,000,000 rows.

You have a variety of messaging-related charts at your fingertips that can help you determine just how engaged your users are withCisco Webex. You can find out how many people in your organization are using the app to communicate and share ideas, which of those users are most active, and which spaces are most commonly used. You can rely on your most active users to encourage others in your organization to use the app. You can also determine the number and size of the files being shared and which clients are most popular (for example, Cisco Webex for Windows or Mac).

Key Performance Indicators

There are four key performance indicators (KPIs) at the top of the Messaging section. You can use these KPIs to see recent changes in messaging usage in your organization.


These KPIs remain constant. Even if you change the time parameters above from Daily to Weekly or Monthly, the data in these KPIs remains the same.

Total Activated Users: This KPI counts every user with an assigned Webex license that's signed in to Webex at least once.

Daily Active Users: This KPI shows the number of users that were active yesterday. The percentage at the bottom indicates the increase or decrease of daily active users by comparing the number of users that were active yesterday, to the number of users that were active the week before that.

Total Messages Sent: This KPI shows the number of messages that were sent yesterday. The percentage at the bottom indicates the increase or decrease in the number of messages that are sent by comparing the number of messages sent yesterday, to the number of messages sent the week before.

Active Spaces: This KPI shows the number of active spaces yesterday. The percentage at the bottom indicates the increase or decrease in the number of active spaces by comparing the number of spaces that were active yesterday, to the number of spaces that were active the week before.

Active Users

You can use this chart to determine the number of people actively using the Webex app. An active user is someone who has sent a message, made a call, uploaded a file, or attended a meeting. The total number of users is shown next to the title.

Perhaps you signed up your organization for a trial to determine whether you want to purchase some of the services that a Webex subscription has to offer. In this case, we recommend that you monitor usage. If people are actively engaged, you may want to invest in various services that make workplace collaboration more convenient. If people aren't using the app as much as expected, show them how the app can make their day-to-day work life easier.

Most Active Users

As a standard customer, you can use this chart to determine who your top 30 most active users are in the Webex app over the last three months, based on the total number of messages sent and calls made. If you select the daily view, the top 30 users of every day is shown. If you choose the weekly or monthly view, the top 30 users of every week or every month is shown, respectively.

These are the users who use the app the most for messaging and calling. The messaging count indicates the number of messages a user sends and receives, as well as the number of files they've uploaded. The call count includes calls between two people and how many times users join meetings with more than one other person.

This chart displays the total number of active users in your organization over the last 13 months by default but you can select a different time range. The counter updates automatically. Users who aren't using the Webex app aren't included in this list. You can search for a username or email to locate a specific user. By selecting a specific user, the Messages Sent and Messages Sent Desktop vs Mobile reports (within Messaging) are updated to reflect the usage for this one user. You can search for users within a department to determine the adoption trends of that department. You can also sort information in any of the columns.

Depending on the time period you choose, you can find out what days, weeks, or months usage peaks at. Encourage these people to share their knowledge and experience with others so that everyone can get the most out of what Webex services have to offer.

Messages Sent

You can use this chart to review the total number of messages people send each day. You can use this information to determine how well your organization is adopting Webex as a way to collaborate. If your organization isn’t sending as many messages as you expected, we recommend that you provide more training. People may make better use of their Webex if they're more familiar with the application. You can also make them aware of the productivity gains this application can bring.

Messages Sent Desktop vs Mobile

You can use this chart compare the usage of Webex in desktop or mobile. You can use this information to see if the desktop or mobile app is more popular in your organization. If adoption of one of these platforms isn’t what you expected, then consider providing more training so users know the benefits of using desktop or mobile.

Active Spaces

You can use this chart to review the total number of spaces people participate in each day. A space is considered active when someone sends a message, uploads a file, or downloads a file. You can use this information to determine how well your organization is adopting the practice of using spaces to meet and collaborate. If your organization is not using spaces as much as you expected, we recommend that you provide more training. People may make better use of their spaces if they're more familiar with the space concept. You can also make them aware of the productivity gains this feature can bring.

Files Shared

You can use this chart to monitor the number of files shared using the Webex app. Use this information to determine the level of feature adoption within your organization. If the number of files shared is low compared to the number of people in your organization, you may want to investigate the reasons why. We recommend that you implement strategies to encourage people to take advantage of the file sharing feature.

You can generate a CSV formatted report that shows you Webex services usage for your organization. The table below shows you what types of reports are available to you, the earliest date range that you can view the data for each report, and the maximum date range that you can select for each report that you run.

Report

Standard License

Pro Pack License

Available Data Date Range

Standard—Data Range Limit Per Report

Pro Pack—Data Range Limit Per Report

Webex Meeting Usage Summary Report

13 months from current date

3 months

13 months

Webex High CPU Report

August 1, 2020

3 months

13 months

Webex Active_Hosts Report

13 months from current date

3 months

13 months

Webex Inactive Users Report

13 months from current date

3 months

13 months

Webex Meeting Report

13 months from current date

31 days

Webex Attendee Report

13 months from current date

31 days

Webex Meeting Audio Usage Report

13 months from current date

13 months

Teams Bots Activity Report

February 1, 2020

31 days

Teams User Activity Report

December 1, 2019

31 days

Teams Summary - Bots Activity Report

April 1, 2020

13 months

Teams Summary - User Activity Report

April 1, 2020

13 months

Teams Client Version Report

March 1, 2020

NA

When the report is generating, the status column changes to “In Progress”. When the report is ready to download, the status column changes to “Complete”. Depending on the number of columns and the date range selected for a report, it may take up to 5 to 60 minutes to generate the report.

You can have a maximum of 10 reports saved. Once you reach the 10 report limit, use the trash button to delete older reports before you generate a new report.


CSV reports for Teams services are only supported for organizations based in the North American region data centers. Organizations based in a different region will return blank CSV files for any Teams reports.

1

From the customer view in https://admin.webex.com, go to Analytics, and click Reports.

2

Select the type of report, the date range, and the Webex site to get data from.

3

Click Generate Report.


 

A pop-up window confirms that the report is generating. You can close this window and continue your work while the report is generating.

4

Under Actions, click the download button next to the report that you want to download.

Webex Meeting Report

Provides information about meetings that were started within the selected date range. You can see who hosted the meeting, when the meeting started and ended, how many participants attended the meeting, if the meeting was recorded, and more.

Column Name

Description

MEETING_NUMBER

The 9-digit meeting access code used to join the meeting.

MEETING_NAME

The subject of the meeting.

CONFERENCE_ID

The unique ID of the meeting.

MEETING_TYPE

The type of meeting that took place, if it was a Webex Meeting, Webex Event, Webex Training session, or a Webex Support session.

HOST_NAME

The name of the user who created or scheduled the meeting.

HOST_USERID

The unique ID of the host.

HOSTEMAIL

The email address of the host.

START_TIME

When the meeting started (GMT).

END_TIME

When the meeting ended (GMT).

DURATION

The length of the meeting in minutes.

TOTAL_ATTENDEE

The number of participants in the meeting.

PEOPLE_MINS

The total number in minutes that all participants have been in the meeting.

For example, if a meeting had 3 participants and they each joined for 10 minutes, then the total equals to 3 participants x 10 minutes each = 30 minutes.

IS_VOIP

At least one participant called into the meeting using audio connection through a computer.

IS_SHARING

At least one participant shared their screen in the meeting.

IS_RECORD

If the meeting was recorded or not.

VIDEO_USERS

The number of participants who joined with a Webex Meetings client and turned on their video during the meeting.

VIDEO_MINS

The total number in minutes that participants were sending video.

AUDIO_ONLY (PCN)

A meeting where all participants called in using PSTN.

TRACKING_CODE_1-10

The tracking code associated with a user.


 

The report only shows the default tracking code names.

INTEGRATION_USED

This field tells you if a meeting was scheduled through the Microsoft Teams, Microsoft Outlook, Slack, or Google Calender integration with the Cisco Webex Meetings app.

Webex Attendee Report

Provides information about every participant who attended a meeting within the selected date range. You can find out about a participant’s media quality data during the meeting and information about how they joined the meeting.

Column Name

Description

MEETING_NUMBER

The 9-digit meeting access code used to join the meeting.

MEETING_NAME

The subject of the meeting.

CONFERENCE_ID

The unique ID of the meeting.

USER_NAME

The names of the participants who attended the meeting.

EMAIL

The email addresses of the participants who attended the meeting.

LOCATION

The country of where the participants joined the meeting from.

JOIN_DATE

The date of the meeting (GMT).

START_TIME

The times that the participants joined the meeting (GMT).

END_TIME

The times that the participants left the meeting (GMT).

DURATION

How long the participant joined the meeting for in minutes.

OS

The operating systems of the devices the participants used to join the meeting.

BROWSER

The web browsers that participants used for the Webex Meetings Web App to join the meeting.

CLIENT_IP

The IP addresses of the devices used to join the meeting.

GATEWAY_IP

The IP addresses of the gateways the participants joined the meeting through.

JOIN_MEETING_TIME

JMT = (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join button in the preview window to connecting into the meeting).

JMT doesn’t count the time the user spends browsing menus, making selections in the preview window, or waiting in the lobby.

VOIP_PACKET_LOSS

The average packet loss in percentage for the duration of the VoIP call.

VOIP_LATENCY

The average latency for the duration of the VoIP call.

TCP_PERCENTAGE

The percentage of the duration participants used TCP connection for a VoIP call.

UDP_PERCENTAGE

The percentage of the duration participants used UDP connection for a VoIP call.

IS_CMR

If the attendee joined the meeting using a Webex Room or Desk Device,

IS_SHARING

Whether or not the participant shared their screen during the meeting.

IS_RECORD

Whether or not the participant clicked the Record button.

VIDEO_MINUTES

The total number of minutes that video was enabled by the participant in the meeting.

Webex Meeting Usage Summary Report

Provides information about the total number of meetings hosted within the selected date range.

Column Name

Description

Number Of Meetings

The total number of meetings hosted over the selected time period.

Total Meeting Minutes

The total number of minutes for all meetings over the selected time period. For example, if three meetings lasted 30 minutes each, then the count is 90 meeting minutes.

Number Of Participants

The total number of joins by participants or devices from all Webex meetings over the selected time period. For example, if a participant or device disconnected from a meeting and then rejoined, then the count is 2.

Total Participant Minutes

The total number of minutes that all participants were in a meeting for. For example, if a meeting has 3 participants and lasts for 10 minutes, then the count is 30 participant minutes (3 x 10 minutes).

Participant Sending Video Minutes

The total number of minutes that participants enabled video for. For example, in a meeting that lasts 30 minutes with five participants, but only two participants enabled video for the entire meeting, the count is 60 video minutes.

Participant VOIP Minutes

Total number of minutes for participants who joined meetings using VoIP.

Participant Audio Minutes

Total number of minutes for participants who called in to meetings using PSTN.

Webex Active_Hosts Report

Provides information about how many meetings a host scheduled and started within the selected date range.

Column Name

Description

UserID

The host's email address.

Count of meetings hosted

The number of meetings scheduled and hosted by this attendee within the reported time period.

Webex Inactive Users Report

Provides information about users who haven’t hosted or attended meetings within the selected date range.

Column Name

Description

FIRST_NAME

The first name of the user.

LAST_NAME

The last name of the user.

USERNAME

The email address of the user.

USER_ID

The unique ID of the user.

EMAIL

The email address of the user.

IS_HOST

Whether or not the user has a Webex Meetings host license.

IS_SITEADMIN

Whether or not the user has an administrator role for the Webex site.

DAYS_SINCE_LAST_ACTIVE

The number of days since the user last hosted or attended a meeting through the Webex app or Webex Meetings.

LAST_ACTIVE_DATE

The date of when the user last hosted or attended a meeting through the Webex app or Webex Meetings. PSTN call-in users don’t count as active.

Webex Meeting Audio Usage Report

Provides information about the different types of audio that participants used during a meeting.

Column Name

Description

CONF ID

The unique ID of the meeting.

MEETING NUMBER

The 9-digit meeting access code used to join the meeting.

AUDIO TYPE

The audio type that participants used to join a meeting. The audio types are:

  • CCA In—Participants who dialed in to join a meeting through Cloud Connected Audio.

  • CCA Out—Participants who used callback to join a meeting through Cloud Connected Audio.

  • PSTN In—Participants who dialed in to join a meeting through PSTN.

  • PSTN Out—Participants who used callback to join a meeting through PSTN.

  • VoIP—Participants who joined a meeting using internet for audio.

  • Edge Audio—Participants who dialed in or used callback to join a meeting through Edge Audio.

  • Fallback—If a call fails when participants are trying to join a meeting through Edge Audio, then Webex retries the call through PSTN.

USER NAME

The names of the participants who attended the meeting.

EMAIL

The email addresses of the participants who attended the meeting.

PHONE NUMBER

The phone number for participants who joined a meeting through CCA, PSTN, VoIP, Edge Audio, or Fallback.


 

Phone numbers for participants who join a meeting through VoIP show up as NA.

MEETING ENDDATE

The date of when the meeting ended.

START TIME

When the meeting started (GMT).

END TIME

When the meeting ended (GMT).

AUDIO MINUTES

The total number of audio minutes used by each participant.

MEETING NAME

The subject of the meeting.

Webex High CPU Report

This report shows you which users had an average system CPU usage of 90% or higher for at least 25% of their video minutes during meetings. To optimize resources, Webex downgrades the bitrate and resolution of all videos when the user reaches an average system CPU usage of 95% for five consecutive seconds.

You can use this report to help users on how they can reduce their system CPU usage to have a better meeting experience.

Column Name

Description

User Email

The email address of the user who had high system CPU usage.

Total Video Minutes

The number of recorded video minutes for each user’s email address during the selected date range.

Video Minutes with High CPU Utilization

The number of recorded video minutes where the average system CPU usage was at 90% or higher.

% Video Minutes with High CPU

The percentage of video minutes where the average system CPU usage was at 90% or higher.

True Forward - Active User Rolling Average Report

Provides information about how many licenses are being used in a subscription, and how many users have hosted at least one Webex meeting within the reported date. This report is only available if your organization has an active true forward eligible subscription.

Column Name

Description

Period

The period that the subscription is in. A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle.

For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.

Date

The calendar date within the period.

Subscription ID

The unique ID of the subscription.

Product

The name of the product for the reported licenses.

Provisioned License Quantity

The total number of licenses provisioned for the subscription and product.

Allocated License Quantity

The number of licenses allocated to users at the reported date.

Unique Active Hosts Per Day

The count of unique active hosts on the calendar date.

Unique active hosts are hosts who started at least one Webex meeting on the reported date.

Unique Active Meeting Hosts Per Period

The cumulative number of unique active hosts during the reported period, up to the reported date.

Unique active hosts are hosts who started at least one Webex meeting on the reported date.

90 Day Rolling Average Unique Active Meetings Hosts

The average number of unique active hosts for the preceding 90 days of the reported date.

If you have less than 90 days in your subscription, then the average is based on the number of days the subscription has been active for.

Consumption Quantity

This number reflects the aligned value used to identity a True Forward. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change.


 

This number matches the same number as the 90 Day Rolling Average Unique Active Meetings Hosts.

True Forward - Enterprise Agreement Report

Provides information about how many licenses are being used in a subscription. This report is only available if your organization has an active true forward eligible subscription.

Column Name

Description

Period

The period that the subscription is in. A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle.

For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020.

Date

The calendar date within the period.

Subscription ID

The unique ID of the subscription.

Product

The name of the product for the reported licenses.

Provisioned License Quantity

The total number of licenses provisioned for the subscription and product.

Allocated License Quantity

The number of licenses allocated to users at the reported date.

Consumption Quantity

This number reflects the aligned value used to identity a True Forward. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change.


 

This number is calculated as whichever product has the higher Provisioning License Quantity or Allocated License Quantity number in a subscription.

For example, if a subscription with Calling has 500 Allocated License Quantity, and Meetings has 600 Allocated License Quantity, then the Consumption Quantity will be 600 for that subscription.

Teams Bots Activity Report

This report shows data for every activity of each bot per day during the date range that you select. Each date that you select has their own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you every activity of the bot for each date of the report.

If a bot hasn't had any activity during a certain date, then those dates don't show up in the report.

Column Name

Description

Bot Name

The name of the bot.

Bot ID

The unique ID of the bot.

Date

The date for the activity of the bot.

Active Spaces Count

The number of spaces that the bot has sent a message or shared a file in.

Messages Count

The number of messages sent by the bot.

Files Shared

The number of files shared by the bot.

New Spaces Joined

The number of spaces the bot joined.

Spaces Exited

The number of spaces the bot left.

Bot User Count

The number of unique users that mentioned the bot.

Bot Mentions Count

The number of how many times the bot was mentioned by users.

Teams User Activity Report

This report shows data for every activity of each user per day during the date range that you select. Each date that you select has their own set of data. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you every activity of the user for each date of the report.

If a user hasn't had any activity during a certain date, then those dates don't show up in the report.

Column Name

Description

User ID

The unique ID of the user.

Name

The first and last name of the user.

Email

The email address of the user.

Date

The date for the activity of the user.

Messages Sent

The number of messages sent by the user.

Calls

The number of calls made and meetings joined from the Webex client by a user.

Files Shared

The number of files shared in all spaces by the user.

Spaces Count

The number of spaces that the user has sent a message, made a call, or shared a file in.

New Spaces Created

The number of spaces the user created.

New Spaces Joined

The number of spaces the user joined.

Space Exited

The number of spaces the user left.

Teams Summary - Bots Activity Report

This report shows aggregated data for each activity of each bot during the date range that you select.

Column Name

Description

Bot Name

The name of the bot.

Bot ID

The unique ID of the bot.

Bot Owner

The name of the user who created the bot.

Bot Owner Email

The email address of the user who created the bot.

Start Date

The first date selected for the report date range.

End Date

The last date selected for the report date range.

Average Active Spaces Count

The average number of spaces that the bot has sent a message or shared a file in.

Messages Count

The number of messages sent by the bot.

Files Shared

The number of files shared by the bot.

Spaces Joined

The number of spaces the bot joined.

Spaces Exited

The number of spaces the bot left.

Average Bot User Count

The average number of unique users that mentioned the bot.

Bot Mentions Count

The number of how many times the bot was mentioned by users.

Teams Summary - User Activity Report

This report shows aggregated data for each activity of each user during the date range that you select.

Column Name

Description

User ID

The unique ID of the user.

Name

The first and last name of the user.

Email

The email address of the user.

Start Date

The first date selected for the report date range.

End Date

The last date selected for the report date range.

Messages Sent

The number of messages sent by the user.

Calls

The number of calls made and meetings joined from the Webex client by a user.

Files Shared

The number of files shared in all spaces by the user.

New Spaces Created

The number of spaces the user created.

Spaces Joined

The number of spaces the user joined.

Space Exited

The number of spaces the user left.

Teams Client Version Report

This report doesn't have a date range or Webex site selection since it shows you data from all Webex sites in your organization and the last known date of when a user sent a message. For example, if a user sent a message on March 1, 2020 and hasn't sent any other messages since then, the report shows the Webex client version used on that date.

The report shows data on all platforms that a user signed in to Webex on. For example, if a user signed in to Webex on the Windows and Mac client, that user will have two separate entries in the report.

Column Name

Description

Version

The latest detected version of the Webex client.

Platform

The operating system for the Webex client.

User_ID

The unique ID of the user.

Email

The email address of the user that signed in to the Webex client.

Name

The first and last name of the user.

Last Known Date

The date of when the Webex platform and version number was last detected for a user during the last message sent.

For example, if a user didn’t send a message after a Webex version update, then the report shows the Webex client version used on that date.