December 21, 2023

Firmware version 3.3.31

Integrated new tuning

The new tuning improves the background noise suppression to the far end during calls or meetings.

Minor bug fixes

Bug fixes in this release include improvements to media and call controls experience during and after calls. Furthermore, unintentional rebooting of the headset in single- and multi-host Bluetooth connectivity and switching scenarios are resolved.

April 5, 2023

Firmware version 3.3.21

New call control gestures

This firmware release unlocks new call control gestures. In addition to answering calls, you can now:

  • End a call
  • Reject an incoming call

For more information on call controls on the B&O Cisco 980, see Manage calls with your Bang & Olufsen Cisco 980.

Skip audio tracks forward and back

This firmware release enables you to skip your streaming audio forward or back. Just triple-tap your right ear cup to skip a track. You can also go back a track when you triple-tap your left ear cup.

For more information on music controls on the B&O Cisco 980, see Listen to music on your Bang & Olufsen Cisco 980.

Activate your mobile voice assistant

You can now activate your voice assistant when you aren't in a call. To activate a voice assistant such as Siri or Google Assistant from your headset, press and hold the Mute button.

New headset customizations in the Bang & Olufsen mobile app

We've expanded the range of customizable B&O Cisco 980 options through the Bang & Olufsen mobile app. You can enable or disable gesture controls to simplify your headset experience.

You can now customize the voice prompts that you hear through your headset, set notifications to a simple tone or disable the notifications.

You can also change your audio notification language through the Cisco Headsets mobile app. Available languages include Chinese (Simplified), Chinese (Traditional), English (U.S.), English (U.K.), French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, and Ukrainian.

Bluetooth device management in the Bang & Olufsen mobile app

You can now easily manage your Bluetooth device history through the Bang & Olufsen mobile app. Simply tap the connection mode indicator on the home screen to open the Bluetooth management menu. You can manage which devices you want your headset to connect to. You can also erase specific headsets from your headset Bluetooth history.

Mute sync on Cisco Desk Devices

Your B&O Cisco 980 mute status is now synchronized on Cisco Desk Devices.

November 21, 2022

Updated Bang & Olufsen app pairing procedure

Jointly, Bang & Olufsen and Cisco have improved the pairing procedure between the B&O Cisco 980 and the Bang & Olufsen mobile app. You now confirm your headset ownership when you first pair the headset to the app or when a headset has a new owner.

There is no software change to your headset. However, make sure you are running the latest version of the Bang & Olufsen mobile app. The app will prompt existing B&O Cisco 980 users to confirm their headset ownership after the app update.


 
If you factory reset your headset, you'll need to completely close and reopen the B&O app to successfully re-pair your headset.

For more information on the pairing procedure, see Customize your headset with the Bang & Olufsen app.

October 20, 2022

Firmware version 3.1.86

Upgrades through Cisco Accessory Hub

You can now upgrade your Bang & Olufsen Cisco 980 through Cisco Accessory Hub.

Cisco Accessory Hub is a web application that lets you upgrade your headset firmware without having to download the Bang & Olufsen mobile app.

To use Cisco Accessory Hub, simply go to https://upgrade.cisco.com/accessories, connect your headset to the USB port on your computer, and follow the instructions on the screen.


 
Cisco Accessory Hub is currently supported only on Google Chrome or Microsoft Edge, version 92 or later.

Personalize your headset name in the Bang & Olufsen App

You can give your headset a unique name through the Bang & Olufsen mobile app. The name change saves to the headset and appears in any Bluetooth device list. You can return your headset to the default name anytime through the Reset Settings button in the app.

For more information, see Customize your headset in the Bang & Olufsen App.

Control Hub inventory enhancement

We've modified the way that the B&O Cisco 980 serial number appears in Control Hub to more closely align with other Cisco headsets.

Minor bug fixes

We fixed an issue that was impacting Bluetooth connectivity after the headset went out of range of the device. We've also improved upgrade reliability.

April 12, 2022

Firmware version 3.1.66

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 is a premium over-ear headset that delivers superior design, outstanding audio, and leading business communications.

The B&O Cisco 980 comes with the Cisco Headset USB HD Adapter for use with devices that don't offer a reliable Bluetooth solution. The headset can also connect to devices with the included USB-C to USB-A cable. The USB-C cable also acts as a charging cable and can connect to any powered USB adapter.

For more information, see Get started with your Bang & Olufsen Cisco 980.

Known problems (bugs) are graded according to severity. This article contains descriptions of the following:

  • Open bugs of severity 1 to 3

  • Resolved bugs of severity 1 to 3

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time new firmware is released.

Before you begin

You need the following to access the Bug Search Tool:

  • An internet connection

  • A web browser

  • A Cisco.com username and password

1

Open the Bug Search Tool.

2

Sign in with your Cisco.com username and password.

3

Enter the bug ID number in the Search for field and press Enter.


 

You can also navigate to a specific bug by entering https://tools.cisco.com/bugsearch/bug<BUGID> where <BUGID> is the ID of the bug you are searching for (for example, CSCvs52537).

What to do next

For information on how to search for bugs, create saved searches, and create bug groups, select Help on the Bug Search Tool Page.

The bugs listed in the following table describe unresolved bugs in the most recent firmware release. Refer to the Bug Search Tool for more detailed information.

Bug ID

Description

CSCwi57297

Unable to end call using double tap and hold headset gesture when headset is paired with Cisco USB HD Adapter.

November 21, 2022

Version: 3.1.86

We resolved the following issue in this release:

  • CSCwd36854: Apache commons text - remote code execution - CVE-2022-42889.

You can download the latest Bang & Olufsen Cisco 980 firmware in the following places:

Table 1. Bang & Olufsen Cisco 980 firmware availability

Source

About

Connection

More information

Bang & Olufsen mobile app

The Bang & Olufsen mobile app lets you update, control, and customize your headset from any iPhone or Android mobile device.

Bluetooth®

Download the Bang & Olufsen mobile app

Cisco Accessory Hub

Cisco Accessory Hub enables you to download the latest B&O Cisco 980 firmware through the USB cable.

USB cable

Upgrade Your Headset with Cisco Accessory Hub

Table 2. Cisco Headset USB HD Adapter Firmware Availability

Source

About

More Information

Cisco Accessory Hub

Cisco Accessory Hub enables you to download the latest Cisco Headset USB HD Adapter firmware. You can also upload older firmware versions to the adapter from your desktop. You can find older firmware versions on the Cisco Software Download page.

Upgrade Your Headset with on Cisco Accessory Hub

Webex App

You can download the latest headset firmware through the USB cable. Webex desktop app prompts you to update your headset or USB Adapter whenever there is a new firmware version available.

Upgrade Your Cisco Headset to the Latest Release on Webex

Cisco Jabber, version 12.8 or later

You can download the latest adapter firmware with Cisco Jabber for Windows or Mac. Jabber prompts you to update your adapter whenever there is a new firmware version available.

This section describes specific known limitations in the Bang & Olufsen Cisco 980.

For information on known limitations to the Cisco Headset USB HD Adapter, see Cisco Headset USB HD Adapter Release Notes.

  • Bluetooth connection issues on the Cisco DX80 and Cisco DX70

    Some Webex Desk Devices such as the DX80 and DX70 have older Bluetooth technology. These devices have difficulty maintaining a strong wireless connection with newer headset models, including the Bang & Olufsen Cisco 980. You can use the Cisco Headset USB HD Adapter included with your headset for a quality wireless experience without directly pairing to the DX80 or DX70.

  • Bang & Olufsen mobile app confirmation issue after a factory reset

    The Bang & Olufsen app may not be able to confirm your headset when you pair to the app after a factory reset. After a factory reset, you must completely close and reopen the B&O app before you can pair your headset again.

The Bang & Olufsen Cisco 980 is available for deployment in the countries and regions listed below.

North America

Europe

Asia

Latin America

Africa

Oceania

Anguilla

Albania

Bahrain

Argentina

Algeria

American Samoa

Antigua and Barbuda

Andorra

Bangladesh

Belize

Angola

Antarctica

Aruba

Austria

Bhutan

Colombia

Benin

Australia

Bahamas

Belgium

Cambodia

Costa Rica

British Indian Ocean Territory

Christmas Island

Barbados

Bosnia and Herzegovina

China

Dominican Republic

Burkina Faso

Cocos (Keeling) Islands

Canada

Bulgaria

Hong Kong

Ecuador

Burundi

Cook Islands

Cayman Islands

Cyprus

Indonesia

El Salvador

Cameroon

French Polynesia

Dominica

Czech Republic

Iraq

Equatorial Guinea

Cape Verde

Guam

Grenada

Denmark

Japan

Falkland Islands

Central African Republic

Heard Island and Mcdonald Islands

Guadeloupe

Estonia

Jordan

French Guiana

Chad

Kiribati

Haiti

Faroe Islands

Korea

Guatemala

Comoros

Marshall Islands

Jamaica

Finland

Kuwait

Guyana

Cote d'Ivoire

Nauru

Martinique

France

Lebanon

Honduras

Democratic Republic of the Congo

New Caledonia

Montserrat

Georgia

Macau

Nicaragua

Djibouti

New Zealand

Puerto Rico

Germany

Maldives

Panama

French Southern Territories

Niue

Saint Kitts and Nevis

Gibraltar

Nepal

Paraguay

Egypt

Norfolk Island

Saint Lucia

Greece

Palestinian Occupied Territory

Peru

Equatorial Guinea

Northern Mariana Islands

Saint Pierre and Miquelon

Greenland

Philippines

Suriname

Eritrea

Palau

Saint Vincent and the Grenadines

Trinidad and Tobago

Hungary

Qatar

Venezuela

Eswatini

Pitcairn Islands

Turks and Caicos

Iceland

Saudi Arabia

Ethiopia

Samoa

United States

Ireland

Taiwan

Gabon

Solomon Islands

Virgin Islands (UK)

Italy

Thailand

Gambia

South Georgia and the South Sandwich Islands

Virgin Islands (US)

Latvia

Timor-Leste

Guinea

Tokelau

Liechtenstein

Turkmenistan

Guinea-Bissau

Tonga

Lithuania

Uzbekistan

Kenya

Tuvalu

Luxembourg

Yemen

Lesotho

United States Minor Outlying Islands

Macedonia

Liberia

Vanuatu

Malta

Libya

Wallis and Futuna

Monaco

Madagascar

Netherlands

Malawi

Norway

Mali

Poland

Mauritania

Portugal

Mauritius

Romania

Mayotte

Serbia

Morocco

Slovakia

Mozambique

Slovenia

Nigeria

Spain

Republic of the Congo

Svalbard and Jan Mayen

Reunion

Sweden

Rwanda

Switzerland

Saint Helena

Turkey

Sao Tome and Principe

United Kingdom

Senegal

Seychelles

Sierra Leone

Somalia

South Sudan

Sudan

Togo

Tunisia

Uganda

Western Sahara

Zimbabwe