January 21, 2025

Version 1-0-1-31

Minor bug fixes

We are always working to improve the user experience. See Known and Resolved Issues for the issues that are resolved in this sustaining update.

November 22, 2024

Version 1-0-1-25

Cisco Headset USB-C Adapter Initial Release

The Cisco Headset USB-C Adapter is compatible with Cisco wireless headsets. You can use the adapter for a quick plug-and-play experience without directly pairing your headset with your device.With additional flexibility, the USB-C Adapter is shipped with a USB-C to USB-A converter so that you can utilize it with either USB Type A or USB Type C ports. The adapter is also useful if you would like to use your Cisco wireless headsets with a call device that doesn't have a Bluetooth® option.

Note that for some headset models, the Cisco Headset USB-C Adapter is sold separately as a spare accessory. All Cisco wireless headset models can also work via native Bluetooth® with Webex. In this case, the adapter is not pre-paired to your headset and you need to manually pair this adapter to your headset. Additionally, if the Cisco Headset USB-C Adapter arrives in a separate box from the headset, you also need to pair this adapter to your headset.

USB-C Adapter

When you want to disconnect your headset, try either of the following methods:

  • Simply unplug the adapter. It takes about 10 seconds for your headset to accept another active Bluetooth® connection after you disconnect the USB-C Adapter. You can also turn off your headset to pair a new device quickly.
  • From the Cisco Accessory Hub web app, click Disconnect to stop the Bluetooth® connection. It takes about 20 seconds for your headset to disconnect from the Cisco Headset USB-C Adapter.

January 21, 2025

Version 1-0-1-31

Fixed Issues

  • Resolved detection issues of the Cisco Headset USB-C Adapter with the Cisco Accessory Hub desktop app and the web app on MacOS devices.

  • Fixed a display issue on the Cisco Accessory Hub desktop app settings page when switching between paired devices on the Cisco Headset USB-C Adapter.

  • Improved pairing experience of the Cisco Headset USB-C Adapter dongle with headsets when multiple Bluetooth devices are present.

  • Enabled automatic reconnection of the Cisco Headset USB-C Adapter with headsets after moving out of and back into range.

  • Resolved the issue of continuous ringing after answering an incoming call in some scenarios.

  • Fixed the issue of not recognizing Cisco Headset USB-C Adapter after several short meetings on the Windows platform.

  • Implemented a log mechanism to enable downloading of logs from the Cisco Headset USB-C Adapter via the Cisco phone interface.

November 22, 2024

Version 1-0-1-25

Known Issues

  • It intermittently takes about 2 seconds to get the dial tone when plug in USB adapter w/ headset on IP Phone.

    Workaround: Unplug and reconnect your adapter to the USB port.

  • The USB-C adapter disconnects and reconnects intermittently during a mobile call lasting around 30 minutes.

    Workaround: There is no workaround for this issue.