Sign in to Control Hub, and go to Management > Users.

Choose a user and click Calling.

Go to the Between-user Permissions area and then choose Privacy.

Choose the appropriate Auto Attendant Privacy settings for this user.

• Allow this user to be dialed by extension
• Allow this user to be dialed by first or last name

Check the Enable Privacy check box. You can then decide to block everyone by not choosing members from the drop-down list. Alternatively, you can choose the users, workspaces, and virtual lines that can monitor the line status of this user.

Check the Enforce privacy for directed call pickup and barge-in check box to enable privacy for directed call pickup and barge-in.

If you enable this option, only the authorized users, virtual lines, and workspace devices can use directed call pickup and barge-in on this user. Otherwise, anyone in the organization can invoke directed call pickup and barge-in on a line. For more information on barge-in, see Barge-in on someone else's phone call. The supervisor can always barge-in to calls that the agents receive through the call queue. That is, privacy settings don’t affect a supervisor's barge-in option.

From Add member by name, choose the users, workspaces, and virtual lines that can monitor the phone line status and invoke directed call pickup and barge-in.

To filter the members that you select, use the filter by name, number or ext field.

Click Remove All to remove all the selected members.

To remove an individual member, click Delete next to the member's name.

Click Save.

Sign in to Control Hub, and go to Management > Workspaces.

Choose a workspace and click Calling.

Go to the Workspace Permissions section and then choose Privacy.

Choose the appropriate Auto Attendant Privacy settings for this workspace.

Check the Enable Privacy check box. You can then decide to block everyone by not choosing members from the drop-down list. Alternatively, you can choose the users, workspaces, and virtual lines that can monitor the line status of this workspace.

Check the Enforce privacy for directed call pickup and barge-in check box to enable privacy for directed call pickup and barge-in.

If you enable this option, only the authorized users, virtual lines, and workspaces can use directed call pickup and barge-in on this workspace. Otherwise, anyone in the organization can invoke directed call pickup and barge-in on a line. For more information on the barge-in, see Barge-in on someone else's phone call. The supervisor can always barge-in to calls that the agents receive through the call queue. That is, privacy settings don’t affect a supervisor's barge-in option.

From Add member by name, choose the users, workspaces, and virtual lines that can monitor the phone line status and invoke directed call pickup and barge-in.

To filter the members that you select, use the filter by name, number or ext field.

Click Remove All to remove all the selected members.

To remove an individual member, click Delete next to the member's name.

Click Save.

Sign in to Control Hub, go to Services > Calling, click Virtual Lines.

Choose a virtual line and click Calling.

Go to the Between-user Permissions area and then choose Privacy.

Choose the appropriate Auto Attendant Privacy settings for this virtual line.

• Allow this virtual line to be dialed by extension
• Allow this virtual line to be dialed by first or last name

Check the Enable Privacy check box. You can then decide to block everyone by not choosing members from the drop-down list. Alternatively, you can choose the users, workspaces, and virtual lines that can monitor the line status of this virtual line.

Check the Enforce privacy for directed call pickup and barge-in check box to enable privacy for directed call pickup and barge-in.

If you enable this option, only the authorized users, virtual lines, and workspaces can use directed call pickup and barge-in on this virtual line. Otherwise, anyone in the organization can invoke directed call pickup and barge-in on a line. For more information on barge-in, see Barge-in on someone else's phone call. The supervisor can always barge-in to calls that the agents receive through the call queue. That is, privacy settings don’t affect a supervisor's barge-in option.

From Add member by name, choose the users, workspaces, and virtual lines that can monitor the phone line status and invoke directed call pickup and barge-in.

To filter the members that you select, use the filter by name, number or ext field.

Click Remove All to remove all the selected members.

To remove an individual member, click Delete next to the member's name.

Click Save.