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The Other Teleconference Option is not Available when Scheduling a Meeting

The Other teleconference option is not available when scheduling a meeting.

The option to use Other teleconference is not available when scheduling.

There is no Other Teleconference option when I schedule a meeting.

I don't have an option to enter third party teleconference information when scheduling a meeting.

The Other teleconferencing option is greyed out when scheduling an event.

Solution:

This issue requires the assistance of a Webex Site Administrator.

The Other Teleconference option may be unavailable for the following reasons:

  • The Other Teleconferencing service is not enabled for the host account.
  • The option to automatically record all sessions using Network-Based Recording is enabled.
To disable automatic recording option:
 

For Site Administration:

  1. Log in to your Webex Site Administration page. (Example: https://SITENAME.webex.com/admin.php)
  2. Click the Configuration link on the left side of the page.
  3. Under Configuration:
  • For Webex Meetings: Select Webex Meetings, then uncheck the Automatically record all sessions using Network Based Recording box.
  • For Webex Events: Go to Webex Events Options, then uncheck the Automatically record all sessions using Network Based Recording box.
  1. Scroll down to the bottom of the page, then click Update.

For Control Hub:

  1. Log in to your Control Hub Administration page. (https://admin.webex.com)
  2. Under Services from the left navigation bar, select Meetings.
  3. Choose the site that you would like to configure.
  4. From the pop-up on the right select Configure site.
  • For Webex Meetings: Under Webex Meetings open Site Options, then uncheck Automatically record all sessions using Network Based Recording.
  • For Webex Events: Under Webex Events open Site Options, then uncheck Automatically record all sessions using Network Based Recording.
  1. Scroll down to the bottom of the page, then click Update.
     
Note: The meeting scheduled with Other teleconference service will auto-disable the Collaboration Meeting Room feature.

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