Accessibility features

Cisco Desk Phone 9800 Series and Cisco Video Phone 8875 provide accessibility features for the blind and the visually-impaired. Many of these features are standard and users with disabilities can use the standard features without any special configuration.

Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization. You can find more information about Cisco and its commitment to accessibility at http://www.cisco.com/go/accessibility.

Vision-impaired and blind accessibility features

Your phone comes with standard accessibility features that require little or no setup.

Vision-impaired and blind accessibility features: Cisco Desk Phone 9851 shown

The following table describes the vision-impaired and blind accessibility features on Cisco Desk Phone 9841, Cisco Desk Phone 9851, and Cisco Desk Phone 9861.

Table 1. Vision-impaired and blind accessibility features
Item	Accessibility Feature	Description
1	9841: Grayscale LCD screen with adjustable brightness 9851 and 9861: Back-lit color LCD screen	9841: 3.5" grayscale screen (Resolution 384 x 160) 9851: 3.7" color screen (Resolution 480 x 240) 9861: 5" color screen (Resolution 800 x 480)
2	Top 360 LED High-contrast visual and audible alert	Alerts the states of call, message, and the phone. Top 360 LED flashes during any call status and stays lit when a voicemail message is received.
3	Action button	Press the button to place a service call, such as an emergency call, if configured.
4	Programmable feature buttons and line buttons These buttons locate on either side of the screen, give you access to phone features such as Speed dial or Call pickup, and to view your status on another line.	LED color and status on the feature buttons and line buttons indicate the status of your phone.
5	Softkeys These are large buttons just below the LCD.	Provide access to special functions. The functions are displayed on the LCD.
7	Hold/Resume, Transfer, and Conference buttons These three large buttons are located to the right of the keypad. In this group, the Hold/Resume button is the single button in the top row. Below the Hold/Resume button, the Transfer button is on the left, and the Conference button is on the right.	When pressed, triggers the following actions. Hold/Resume : Place an active call on hold and resume the held call. Transfer : Transfer a call. Conference : Create a conference call.
8	Speakerphone, Headset, and Mute buttons These buttons are located on the bottom right of the phone. In this group, the Speakerphone button is the top most button, the Headset button is below the Speakerphone button and the Mute button is below the Headset button.	Toggle the Speakerphone, Headset, and Mute buttons on and off to indicate the phone state. Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Use the Headset button to toggle the headset on. When the headset is on, the button is lit. Pick up the handset or select Speakerphone to leave headset mode. Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.
9	Alphanumeric keypad	Allow you to use existing or familiar key positions. Key 5 has a nib.
10	Volume button This button is located at the bottom left of the phone	Allow you to increase or decrease the ring volume or the sound through the handset, headset, or speakerphone. Press the upper side of the button to increase the volume; press the lower side of the button to decrease the volume.
11	Favorite, Settings, and Contacts buttons These three large buttons are located to the left of the keypad. In this group of buttons, the Favorite button is the single button in the top row. Below the Favorite button, the Settings button is on the left, and the Contacts button is on the right.	When Favorite button, Settings button, or Contacts button are pressed, the phone opens the respective screen. Allow you to easily access your messages, settings, and contacts.
12	Front Arc LED	Provides visible notification and indicates the states of the phone, calls, and messages.
13	Calendar button Cisco Desk Phone 9851 and 9861 support this feature	When pressed, your calendar opens. This button is only accessible if your administrator has set up the Calendar service on your phone.
14	Navigation Cluster (includes the Navigation ring and the Select button) The Navigation Cluster is located just above the keypad.	Use the Navigation ring to move up, down, left, and right in the phone LCD. The Select button is in the center of the Navigation cluster Use the Back softkey to return to the previous screen or menu. Use the End Call softkey to end a call or a session.

Adjustable Footstand: You can adjust the footstand to provide optimum phone display viewing and easy access to all buttons and keys.

front view

Vision-impaired and blind accessibility features: Cisco Desk Phone 9871

The following table describes the vision-impaired and blind accessibility features on Cisco Desk Phone 9871.

Table 2. Vision-Impaired and Blind Accessibility Features
Item	Accessibility Feature	Description
1	Touchscreen	5" color touchscreen (Resolution 1280 x 720)
2	Top 360 LED High-contrast visual and audible alert	Alerts the states of call, message, and the phone. Top 360 LED flashes during any call status and stays lit when a voicemail message is received.
3	Action button	Press the button to place a service call, such as an emergency call, if configured.
5	Hold/Resume, Transfer, and Conference buttons These three large buttons are located to the right of the keypad. In this group, the Hold/Resume button is the single button in the top row. Below the Hold/Resume button, the Transfer button is on the left, and the Conference button is on the right.	Press to trigger the following actions. Hold/Resume: Place an active call on hold and resume the held call. Transfer: Transfer a call. Conference: Create a conference call.
6	Speakerphone, Headset, and Mute buttons These buttons are located on the bottom right of the phone. In this group, the Speakerphone button is the top most button, the Headset button is below the Speakerphone button and the Mute button is below the Headset button.	Press to trigger the following actions. Speakerphone: Toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Headset: Toggle the headset on. When the headset is on, the button is lit. Pick up the handset or select Speakerphone to leave headset mode. Mute: Toggle the microphone on or off. When the microphone is muted, the button is lit. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.
7	Alphanumeric keypad	Allow you to use existing or familiar key positions. Key 5 has a nib.
8	Volume button This button is located at the bottom left of the phone	Press to increase or decrease the ring volume or the sound through the handset, headset, or speakerphone. Press the upper side of the button to increase the volume; press the lower side of the button to decrease the volume.
9	Favorite, Settings, and Contacts buttons These three large buttons are located to the left of the keypad. In this group of buttons, the Favorite button is the single button in the top row. Below the Favorite button, the Settings button is on the left, and the Contacts button is on the right.	Press the Favorite button, Settings button, or Contacts button to easily access your messages, settings, and contacts.
10	Front Arc LED	Provides visible notification and indicates the states of the phone, calls, and messages.
11	Home button	Tap to go back to the Home screen.

Adjustable Footstand: You can adjust the footstand to provide optimum phone display viewing and easy access to all buttons and keys.

front view

Vision-impaired and blind accessibility features: Cisco Video Phone 8875

The following table describes the vision-impaired and blind accessibility features on Cisco Video Phone 8875.

Table 3. Vision-Impaired and Blind Accessibility Features
Item	Accessibility Feature	Description
1	Handset light strip	Indicates call states.
3	Touchscreen	6.7" color touchscreen (Resolution 1024 x 600)
4	Home button	Tap to go back to the Home screen.
5	Hold/Resume, Transfer, and Conference buttons These three large buttons are located to the right of the keypad. In this group, the Hold/Resume button is the single button in the top row. Below the Hold/Resume button, the Transfer button is on the left, and the Conference button is on the right.	Press to trigger the following actions. Hold/Resume: Place an active call on hold and resume the held call. Transfer: Transfer a call. Conference: Create a conference call.
6	Headset, Speakerphone, and Mute buttons These three large buttons are located to the right of the keypad. In the top row, the Headset button is on the left and the Speakerphone button is on the right. The Mute button is the single button in the bottom row.	Press to trigger the following actions. Speakerphone: Toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Headset: Toggle the headset on. When the headset is on, the button is lit. Pick up the handset or select Speakerphone to leave headset mode. Mute: Toggle the microphone on or off. When the microphone is muted, the button is lit. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.
7	Alphanumeric keypad	Allow you to use existing or familiar key positions. Key 5 has a nib.
8	Messages, Settings, and Contacts buttons These three large buttons are located to the left of the keypad. In this group of buttons, the Messages button is the single button in the top row. Below the Messages button, the Settings button is on the left, and the Contacts button is on the right.	Press the Messages button, Settings button, or Contacts button to easily access your voice messages, settings, and contacts.
9	Volume button This button is located to the left of the keypad.	Press to increase or decrease the ring volume or the sound through the handset, headset, or speakerphone. Press the right side of the button to increase the volume. Press the left side of the button to decrease the volume.

Adjustable Footstand: You can adjust the footstand to provide optimum phone display viewing and easy access to all buttons and keys.

Voice feedback

Voice feedback helps people with vision impairments use their phones. When enabled, a voice prompt assists you in navigating phone buttons and in using and configuring phone features. The voice also reads out incoming caller IDs, on-screen information, settings, and button functions.

Here are a few important characteristics to keep in mind as you use this feature.

Press or tap a softkey once, and voice feedback reads out the feature that is associated with the key. Quickly press or tap the softkey twice to execute the feature.
Hard keys, such as the Contacts, Settings, and Favourite buttons, are treated differently. Press a hard key once, and a voice reads out the screen name followed by the application or setting that is displayed on the phone.
If Silent Emergency call is configured, no voice feedback is available when you press the Action button.
You may not hear voice feedback if you press the Headset button without a connected headset. Press Speakerphone button and you hear voice feedback again.
When on a call, only you can hear voice feedback so your privacy is assured. Voice feedback is available in the following languages.
- English (UK, US)
- French (Canada, France)
- Italian
- German
- Spanish (Columbia, Spain)

Turn on voice feedback from phone

After you enable voice feedback, a voice prompt helps you navigate your phone buttons and configure phone features. On phones with a touchscreen, when you tap any touchable UI element, such as a menu item or feature button, the phone highlights it with a border and reads out its name to help you identify it.

You can turn on or turn off voice feedback from the Home screen or from the Settings menu.

Before you begin

Your administrator enables the voice feedback feature for your phone.

Do one of the following to turn on voice feedback.

When the phone is idle and on the Home screen, do one of the following based on you phone model.

Press the Select button thrice. The Select button is located in the center of the Navigation Cluster.

Tap the Home button thrice.
Navigate to Settings > Accessibility > Voice feedback and select On.

A voice prompt alerts you to the feature status. The accessibility header icon appears on the Home screen.

Do one of the following to turn off voice feedback.

When the phone is idle and on the Home screen, do one of the following based on you phone model.

Press the Select button thrice.

Tap the Home button thrice.
Navigate to Settings > Accessibility > Voice feedback and select Off.

A voice prompt alerts you to the feature status. The accessibility header icon disappears from the Home screen.

Voice feedback behavior

When voice feedback is on, the phone's behavior varies slightly based on models.

9841 / 9851 / 9861
9871 / 8875

Table 4. Voice feedback behavior on Cisco Desk Phone 9841, Cisco Desk Phone 9851, and Cisco Desk Phone 9861
Items	Behavior when voice feedback is on
Visual change	Accessibility header Icon: The accessibility header icon appears on the home page.
Call	When you double-press the Call softkey, the phone reads out the key name and the New call page name.
Home Screen	Whenever you go back to the home page, the phone reads out "home screen".
Hard key	Hard key such as number key, volume key, settings key retains the existing behavior. For a few hard keys, the phone reads out the key name such as hold, transfer, conference, and mute.
Softkey	Press a softkey to read out the softkey label name, and double-press a softkey to trigger the softkey event.
Incoming Call	During an incoming call, the phone reads out that there is an incoming call and it also reads out the caller ID twice. The phone also reads out the name of the softkey that you press such as Answer, Decline, or Ignore.
All Calls list	When there are multi-calls, the All Calls page is open. When you highlight any item in the call list, the phone reads out the call state and caller ID. You can hear some of the following information: Active call + caller ID Incoming call + caller ID Held call + caller ID
Recents	When you double-press the Recents softkey, the phone reads out the key name and call history.
Voice feedback for password	Default value is Off. You will hear no voice feedback when you enter a password. You can enter passoword for Wi-Fi, MRA, LSC, Admin Login, EMCC, and personal directory. This is applicable for all audio paths.

Table 5. Voice feedback behavior on Cisco Desk Phone 9871 and Cisco Video Phone 8875
Items	Behavior when voice feedback is on
Visual change	Accessibility header Icon: The accessibility header icon appears on the home page. Highlighted border: When you tap any touchable item, the phone highlights it with a border to help you identify it.
Call and Virtual Keyboard	When you tap Call, the phone reads out the key name. When you double-tap it, the phone opens the New call page and reads out the page name. When you tap the virtual keyboard, the phone reads out "soft keyboard". When you double-tap the virtual keyboard icon or double-tap the text box, the phone reads out "expand soft keyboard". To collapse the keyboard, tap the hide virtual keyboard or tap outside the panel of the virtual keyboard. When you tap and hold the tapped key, the phone highlights the tapped key and reads out the key name. Release the key, the character will be entered. When any panel changes, the phone reads out the new keyboard layout such as symbol active, shift active, and main active.
Touchable widget	Expand key: Tap to read out the key behavior. Double-tap to read out the current screen mode. Slider/Toggle/Switch: Tap to read out label name, widget name, and the state. Double-tap to apply changes and read out the value. Input Box: Tap to read out the label and the input field. Double-tap to read out to enter input mode, open virtual keyboard, and say "Editing". Drop-down: Tap any drop-down list, the phone reads out the label name + "as follows". When the list is collapsed, the phone reads out the label name only. Show/Hide password: Tap the eye icon on the input field, the phone reads out "show the password" or "hide the password".
Home Screen	Whenever you go back to the home page, the phone reads out "home screen".
Hard key	Hard key such as number key, volume key, settings key retains the existing behavior. For a few hard keys, the phone reads out the key name such as hold, transfer, conference, and mute.
Label	When tapped, the phone reads out the item label and label value.
Softkey	Tap a softkey to read out the softkey label name, and double-tap a softkey to trigger the softkey event. Voice feedback carries additional information: Recents quick button: the phone reads out the softkey name and the number of voicemail or missed calls (if available). Softkey on list item: the phone reads out the softkey name and the corresponding item information.
Incoming Call	During an incoming call, the phone reads out that there is an incoming call and it also reads out the caller ID twice. The phone also reads out the name of the softkey that you tap such as Answer, Decline, or Ignore.
All Calls list	When there are multi-calls, the All Calls page is open. When you tap any item in the call list, the phone reads out the call state and caller ID. You can hear some of the following information: Active call + caller ID Incoming call + caller ID Held call + caller ID
Recents	When you double-press the Recents softkey, the phone reads out the key name and call history.
Popup menu	For any popup menu, the phone reads out the "menu" name and the first selected item. To close the popup, you can either double-tap the Close icon or double-tap outside of the popup area. A single tap reads out "close the popup". (8875 only) In the camera preview window, the phone reads out the current exposure setting.
Video call (8875 only)	When you make a video call, tap the main window or self-view window, the phone reads out the window information. When you double-tap the video main window, the phone hides or shows the softkey bar and the header. The phone also reads out whether it's a full screen.
Quick speed dial	When you swipe down from the top of the screen to navigate to the Speed Dial page, the phone reads out the page name. When you tap any speed-dial item, the phone reads out the label.
Swipeable views and page indicator	When you swipe pages, the phone reads out the page number such as "page two". Tap a page indicator widget (highlighted), the phone reads out the current page number. Double-tap a page indicator widget to move to the next or the previous page, and the phone reads out the corresponding page number.
Voice feedback for password	Default value is Off. You will hear no voice feedback when you enter a password. You can enter passowords for Wi-Fi, MRA, LSC, Admin Login, EMCC, and personal directory. This is applicable for all audio paths.

1	Press Settings .
2	On the Settings screen, select Accessibility > Font size.
3	Modify the font size based on the following options. Regular\|Large Regular\|Medium\|Large Default: Regular The font size change takes effect immediately. If a Key Expansion Module (KEM) is connected to the phone, the font size of the text on the KEM also updates accordingly.

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Accessibility features

Vision-impaired and blind accessibility features

Voice feedback

Turn on voice feedback from phone

Voice feedback behavior

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