Set Default Teleconferencing Options for Your Webex Site

Set Default Teleconference Options

This procedure applies to Webex Meetings, Webex Events, and Webex Training only.

You can specify the default audio options from the available options for your site. These options then appear as the default selection on the Webex scheduling pages, the Microsoft Outlook scheduler, and the One-Click setup wizard.

You can also specify whether users can automatically join call-back teleconferences without having to press "1" on their phone keypads. This option is useful if participants reside in some European countries where the phone system cannot send keypad tones.

If you use the Webex Audio option, you can have Webex play a sound when participants join and leave audio conferences.

1

Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options.

2

Scroll down to Telephony entry and exit tone, and then select one of the following options for the services:

  • Beep: Webex plays a simple tone when a participant joins or leaves.
  • Announce name: Webex asks each participant to state their name as they join the meeting and then announces the participant’s name.
  • No tone: Webex does not play any sound when a participant joins or leaves.
3

To allow users to automatically join call-back teleconferences without pressing "1", select On, next to Join teleconference without pressing "1".

4

In the Default site audio options section, select any of the following default options:

  • Integrated VoIP: Select this option to use Voice over IP (VoIP) where the session audio is sent over the Internet instead of using the phone.
  • None: Select this option to exclude audio conferencing from your site.
  • Webex teleconferencing: Select this option to use the phone for the session audio. Select any of the following options:

    • Toll or Toll free: To allow participants to call in, select one of these options to provide a toll or toll-free call-in number.

    • Allow access to teleconference via global call-in numbers: Select this option to provide a local phone number for participants in other countries to use when calling into Webex sessions. The local numbers that are available depend on how your Webex site is configured. This option is for Webex Events only.

    • Call-in teleconferencing: Select this option to have users call in to join sessions. This option is for Webex Events only.

    • Call-back teleconferencing: Select this option to have Webex call users as they join sessions. This option is for Webex Events only.

  • Other teleconference service: If you have set up another teleconference service to use with Webex sessions, you can select that option.

Your selections determine only the default settings. Users can select other options as they schedule sessions. Some of the options listed may not be available for your site.

5

Scroll to the page bottom and click Update to save your changes.

Set Default Audio Technical Support Options

This procedure is for Webex Meetings, Webex Events, and Webex Training only.

1

Sign into Webex Site Administration and go to Configuration > Common Site Settings > Options.

2

Scroll down to Default Scheduler Options and check or uncheck the following check boxes for Audio technical support options.

  • Instant Help

  • Allow attendee access to instant help

3

Click Update.

Assign Site Default Call-In Numbers

This procedure applies to Webex Meetings and Webex Training only.

You can enable the option to assign the default call-in numbers for all users on your site. Choose the two default numbers from the numbers provisioned for your site.

You can also allow meeting and session hosts to set the default call-in numbers for their participants.

Enabling these options provides access to the teleconference using global call-in numbers by default.

1

Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Audio Settings.

2

Check the Assign default call-in numbers check box.

3

Select a call-in option from the list on the left and select Add.

You can select two options from the options available on your site.

4

(Optional) To set the order in which the options appear on your site, select one of the options and move it up or down.

5

Click Save.

If you want to allow hosts to choose their own default numbers, check the Allow user to set default call-in numbers check box in Configuration > Common Site Settings > Options.

Allow Internal Call-Back for Webex Teleconferencing in Webex Site Administration

This setting is only available for CCA-SP, CCA Enterprise, and Edge Audio customers, and only applies to Webex Meetings.

When provisioned for your site, you can turn on the option to allow meeting participants to receive calls at an internal phone number within the same corporate site. You can also edit the label that appears within the Audio Conference dialog when participants join the audio conference.

1

Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options.

2

Scroll to the Site Options section, and then check the Enable internal call-back teleconferencing check box.

3

In the Internal call-back option label field, enter a descriptive name or phrase to identify the internal call-back option.

4

Click Update.

Change Teleconferencing Privileges for All Users
1

Sign in to Webex Site Administration and go to Configuration > Common Site Settings > User Privileges.

2

For each teleconferencing option, choose on of the following settings:

  • Enable all
  • Disable all
  • Do not modify
3

Click Submit.