January 06, 2020 | 2712 view(s) | 6 people thought this was helpful
    IVR Does Not Ask for the Host PIN When Starting a Webex Meeting Using a Polycom Endpoint

    IVR does not ask for the Host PIN when starting a Webex meeting using a Polycom Endpoint.

    Host is not being prompted to enter the Host PIN when starting a Webex meeting from a Polycom Endpoint using H.323.

    IVR is not asking for my Host PIN when I use a Polycom Endpoint to start my Personal Meeting Room (PMR).

    Solution:
    This behaviour is by design. The Polycom Video Endpoints only support In-band DTMF for H.323 calls, whereas Cisco VCS supports Out of Band DTMF. SIP protocol can be used instead of H.323 protocol, to avoid this issue.

    Note:

    • Cisco Webex Video Platform does not support SIP endpoints that are configured in standalone mode.
    • End points need to be registered to a call control device when using SIP protocol on a Polycom Endpoint.

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